Ordering online with Debenhams

I hate Debenham,as they out of stock all times,they take money and they dont refund it at all.returne items gets lost,what a nightmare,

I bought bedding from Debenhams. When the goods arraived they were left at the side of our house without a card bing posted. when I opened the parcel some of the goods were incorrect. I phoned them to be told I would have to re order the goods I wanted which could be done on the phone but I would have to pay again for the items . To get the goods I decided to re order as it was being processed I was cutoff. I am not happy I was on the phone for 40 minutes. No confirmation email , telephone call or goods as they had my details. The service is appalling

Ordered £111.99 worth of goods and opened straight away.I noticed that 1 item was missing and charged for.I immediately e mailed them.In all I have e mailed 4 times and spent 34 minutes and £3.44 on phone charges. still no reply from them.I will never again use them to buy anything.

same story. ordered item. delivered but broken. Trying to get them to collect and refund is like running a marathon. They have my money and I have a huge box waiting to be collected. No doubt they will expect me to stay at home all day as well.
I will NEVER use them again.

Debenhams Direct are the Worst company going..Please do not use them!!!!! You have been warned..

I just wanted to comment on the superb customer service given by my recent visit to the Ipswich store on the 19/11/09
When a problem arose Jackie Bardwell went out of her way to help - not passing it on to an other member of staff and staying 20 minutes after her shift should have finished.....
Thanks from Mrs Tucker - Ipswich

I had tons of trouble with them when buying my fridge. No customer service whatsoever. They were a total nightmare to deal with. I did get it sorted in the end after about £20 worth of phone calls and several days effort. That was a year or so ago and I never use them anymore, in fact I've cut up my storecard.

I have shopped with Debenhams for years on line and never had a problem until now. I ordered a gift for my friends birhday, it didn't arrive, I then received a letter saying my card payment had been refused by my credit card company, thinking that I had put the wrong card deatails in checked my e-mail confirming order, I then realised I hadn't and it was my correct debenhams card number, phoned Debenhams direct, they said no problem with card and told me to phone Customer Services, I phoned them and they had they didn't know what happened either, I couldn't re-order my present as they had now sold out as it was in the blue cross sale, so I re-ordered on line another present, I got my confirmation order through e-mail, again saying my order had gone through, only to receive 4 days later another letter saying my order had been cancelled as my card had been refused, phoned both departments again and when I checked my balance to my horror I was over my agreed limit by £13 as they had taken both the amounts out my account £29 & £53 plus post and packaging total nearly £100 and no goods! then they had the nerve to say they would charge me £12 for going over my limit, when I said I wouldn't pay it as they had taken me over my limit, they told me both the amounts would sit on my account for up to four weeks! I then said if I had known the first order had been deducted from my account I wouldn't have ordered the second order which resulted in me going slightly over my limit. Both departments said they couldn't do anything. I am now nearly £100 worse off on my account, no goods to show for it and a statement which arrived today saying I have had the goods and two letters saying both my payments had been refused and the orders cancelled, work that one out Debenhams as it doesn't make sense to me! Sorry Debenhams I have been a great customer for years but I will never order again with you and you will be receiving a letter of complaint from me in the next few days....

Well I stumbled across this site whilst looking for a number so I could (attempt to) cancel an order I placed little over an hour ago. Spoke to someone who said it wasn't the possible and the best I could do would be to refuse delivery of the item and wait for the item to be returned to them when it would be processed for a refund...absolutely atrocious, expect much better from a company like Debenhams. Goodness knows how long it's going to take to get this refund...sigh.

I ordered some Levis Jeans from Debenhams Direct at the ens of Jan 2009 and was sent the wrong item, I complained by e-mail (as no telephone was available) and was advised to re-order. So I had to take Jeans back to store, get re-fund and re-order. A week later the wrong Jeans tuned up again! I then started looking for a telephone number (08456 055044) and found one through your website and the noticed the complaints from other customers! I thought surley they can not be that bad! well let me tell you they are ! I have called them 3 times emailed them as well on several occains and got nowhere. At the end of it all I have been advised that the Jeans I ordered are not available. I made the mistake of returning the Jeans by post and now they say they will not refund these until they have been returned! Ughhhh!!!! DEBENHAMS Direct they are AMATEUERS.

Also had a nightmare with Debanhams Direct -- Useless company. Ordered a Bodum tea pot and got a purple ladies blouse instead (I'm a 35yr old bloke!)

Full credit to the girls on the phone (who had a good laugh) -- however now I have to wait upto a week for the teapot and arrange for the stupid blouse to be picked up. Won't ever use these guys again, more like a dot.gone than dot.com

Took advantage of Debenhams Christmas sales and placed an order online with free shipping (used a code). I really got a bargain, as cookware that I have been watching for a few months was over 50% off even though the cookware overpriced to begin with.

Anyway, a few days later, I got an email saying that my order was cancelled without any explanation. I call customer service and they said that my order was cancelled because the card number was invalid.

I found this strange because

1. I completed the transaction using Mastercard Sercure Code, which is added security put out by Mastercard for all their customers. If the card number was not correct, I wouldn’t have been able to complete the order.

2. I also noticed two authorisations on my card for £1 which is standard procedure for online orders to confirm the card is legit before shipping.

3. I’ve ordered before with the same card.


Instead of calling me or suggest that I call them, Debenhams cancelled the order sending out a letter 6 days letter. So, much for good customer service.
I can’t replace the order of course as the “sale” is now finished and the prices have all changed.

After thinking, it can only conclude the following about Debenhams.

1. They couldn’t afford to honour all customer orders for their big Christmas sale and cancelled a lot of them.
2. Many of the items advertised, they didn’t have in stock so its easier to pinpoint the blame on the customer than to look not prepared for their “massive sale”

And finally, they lie.

Never again.