Why would you want to cancel Sky?

as a existing customer of sky for a very long time in diffrent houses I have got at the moment sky hd full package multiroom in 1 room internet and phone paying nearly £90 a month and all I want is another multiroom in the conservatory and sky want to charge me £110 to install it so I think the best result is going to be cancel and try virgin .p.s very very dissapointed customer

After having sky in our home for the last 17 years with nothing back we have recently decided to get rid of it for good. After spending about £200 per box and we have had 6 boxes in total (£1200.00) we came to this decision on cost and the fact that we never in those 17 years got anything back at all from sky not even a reduced monthly amount for say 6 months for being good customers. We were then informed that by cancelling the subscription we would no longer beable to record any of our programmes. So we have paid to sky £1200.00 over 17 years and not one of the boxes we have had can we use to record on even though you can buy boxes (from BT or electrical stores) which once you reach 12 months with bt or have bought one outright the box is yours to continue recording on with no fees involved. Sky are just a bunch of idiots to which when trying to reach them you get a load of foreigners that most of the time can hardly speak english and you cant understand a word they are saying because they are talking too fast. So for the time being we will carry on using the digital channels and maybe in the future we will invest in a different recorder but it will certainly not be SKY!!!

Never really had a problem with sky. Alright some of the call center staff can be a bit rude but we all have bad days and I know that I'd get a fed up sitting on a phone all day listening to people moan. Especially if I started the job thinking I might be able to help only to find out that most of the people ringing in believe their problem to be my fault. And I thought I was here to help. Yeah, I'd pass you on to someone else too, let it be their fault. And I dont even work in a call center. I have however phoned many a call center and spoke to the faceless, often nameless person that had the misfortune to wind answering that call like it was their fault and I know I'm not alone in that.

They show the same programmes over and over but so what? Does that not fit with the average persons routine anyway? They do the same things every day, go to the same places, eat the same foods and see the same people at the same times every single day so it's only natural to think that they might want to watch the same things. And it appears as though they do because I see a steady increase in the presence of Sky dishes on my street and surrounding area so alot of people are still signing up despite the fact that everyone you talk to about Sky says that "they show alot of repeats". And people are still signing up....and then you hear them moaning about the repeats too. Well you warned you idiot and they got you for 12 months so pay up!

When it comes down to action you have three options.

1. Cancel your subscription. (after 12 months)
2. Shut up and keep paying.
3. Go on the internet and complain (but continue paying for Sky TV anyway)

I'd say number 2 is the best option.

Why is it the customer service team and everyone else there find it really difficult to say the word SORRY when something is not right! instead they ignore it and push you to another section without help!

Well if you have SkyTalk, then your phone calls are free to sky, try calling 08442414141 (Option 2 then 4) This get you through to Customer Service (Account Management).

So to answer a few questions posted below I will give you the following information:

SKYSTHELIMIT: Once the account is fully cancelled down, phone sky and get a refund either back to your card or in a cheque, they will be more than happy to do it.

THEENGINEER: Indeed, the quality of your Broadband Speed is dependent on your internal wiring, external wiring and distance from the exchange.

RICK4545: To complain go to sky.com > contact us > complaints charter> then third paragraph down open the link that says e-form. With regards to 'Playing Technician' I think you simply need to perform a 'Re-Build' if you take the time a CS agent could walk you through it.

MERCIAN 2009: Send in your bills to Sky for time spent on the phone, since this was due to a SkyTalk issue they will refund you.

M PATEL: If you wanted to cancel you can do so up to 30 days after your contract becomes active.

INGA: Their is only so much programming to show, just don't watch the repeats, btw, the programming is the same on Virgin and BT, in fact Virgin and BT both purchase their UK viewing licenses from Sky, which means its all the same stuff everywhere.

ROB: Tell them you have an issue. They will refund you for time without viewing and get a free engineer appointment to take a look and reset the dish.

MOTU: call customer service and ask to be transferred to the program advisory team who perform downgrades, they will downgrade any package.

TOMMY: if you want to cancel the SKy mag, call customer services with the account number on the Sky magazine and advise them that this account is no longer active at this address, they can remove the magazine subscription at the click of a button.

Hope you all get a bit of advice from this and remember to be nice to Call centre staff :)

Aviod,,,,,,,,, do not go to rip off sky. Even when you cancel your contract with them, they do not pay back what they owe you. Virgin Media 100 times Better.

Quote "The Broadband service is slow to VERY SLOW in my opinion (and I live near the junction box so it should not be) and it is constantly dropping the connection with the Sky server."

I suggest you read up on ADSL works.

Your well written, apt piece says everything that I and many others feel about Sky. I am going to be cancelling my subscription with them in two months when my contract runs out, well that is if not before having read your reasons; I simply can't be bothered with any of these companies who charge their customers to talk to them and will not do business with them either. Thank you for writing this as it has made me feel as though I am not the only very angry person at the moment. I recently cancelled part of my subscription online, it took a day, the first response to my request was that the agent did not understand what package I wanted. I could call them on 084***** to upgrade! I know they have some reasonable staff so I simply copied and pasted my email and re sent. This was in the complaints part of the website and this was after having to navigate through reams of useless links which simply took me back to where I had started. Frustrated and angry with such tedious pursuits, I then found that my pause, rewind facility has stopped working, I do not have the time to play technician, I am insisting that they send me an engineer, this I am still waiting to hear back about and when it is arrange ( by email ) I will not be paying them £65 call out as my HD box is less than a year old, even though I have been with them for far too long. I am more than likely going to buy FreeSat HD ( One off payment ) that will do for me. I will miss Discovery etc but what a palava and a price to pay for those extra channels one likes.

Your Comments have really helped me decide to stick with my principles which I do not consider to be unrealistic. I will not be abused as a customer by Sky or any other company or organisation. I will simply not be doing business with them, rather, I won't 'pay' to do business with them, I have choice, that is the customers prerogative

I have to agree with most of the comment made by other users of Sky. I joined them some seven months ago and found their service appalling. I have endured six months of random interruptions in my `phone connection and on each occaision Sky have insisted that they had tested the line and found no fault and that the problem was with my equipment.I replaced my telephone and microfilter but the problem persisted. When I asked for a proper check on the phone line they wanted to charge me £160. When, with the assistance of the Trading Standards Office, a B.T engineer called at my property it took less than two minutes to establish that it was indeed the `phone line that was at fault and not my equipment. I have contacted Sky five times, three times in response to their request for `feedback`, once for a direct request for information and three weeks ago by letter insisting that my contract be terminated forthwith. All have been ignored. I have now arranged to terminate my contract via Trading Standards Office and can`t get away soon enough. `Phoning Sky from a mobile `phone (my landline being inoperative). costs a small fortune, they keep one on hold for long periods of time to run up a bill. In general, I have found Sky to be arrogant, intransigent and totally unhelpful. To add insult to injury they have now removed anything vaguely watchable from my programme without notice and are demanding an upgrade. The programmes available to me now are absolute rubbish.
I would advise potential customers to avoid Sky like like the plague.

having worked for sky customer service, sky only care about one thing "money" and nothing else
working for them has put me off anything sky related for life. I will never be a customer of this so called company. I was appalled by the way so called good customers get treated. I am happy to say I no longer work for this lot.

I kno why they call it sky. Because their prices are sky high. I totally agree with all this comments. I actually got sucked in on the very first day wen I rang to join sky. The lady started off talkin all nicely and jokingly. My first question was how early can they come and install it. She kept convincing me that it wud be no later than 5 days. But after all the payments were taken from my card and I agreed to there terms. She turns around and apolozises and tells me that they cant come and insatlll in my area for next 15 days. Wat a turn around. Wen I tried to defend my self. She suddenly decided to be rude. How convinient after all the payments have gone thru. Just waiting for my one year to finish and they can shove up the sky after that

Absolutely right on! I too am fed up with paying for the privilege of speaking to my suppliers (particularly Sky) no matter what my concern. Unfortunately I have to use a Pay Once Sky Card to receive digital Channels as they don’t do the switch over in my area till 2012 (which is another major gripe when you consider the digital revolution kicked off decades ago!). I too will no longer subscribe to any organisation that doesn’t offer me either a free or a normal telephone number to get in touch. Which lets face it isn’t to often when things are doing what they are supposed to.

Say no to 0870 website informs us that Sky have actively been cutting of any form of free or standard phone contact with their customers. Everything has gone 0844 which may be a relatively small charge to pay (something like a 6p connection charge then 5p per min thereafter) but its the bleedin’ principle that narks me let alone that fact you feel there’s now a damn good reason why it takes them on average of 15mins to get to you (or you get to them thru some convoluted press 1 – 5 keypad system).

Jeez the sooner we start to see the internet converge with TV Broadcasting the sooner Murdock and his like will see some really stiff competition emerge. iPlayer and the other terrestrial TV channels have finally got it together as an alternative watch and listen platform (OK not quite fully live stream as yet but hey it’s getting there). The next big step is having all of it come out of your flat screen in the front room. Then hey who needs a scatterlife dish then!


PS. Scuse the Typos, it's been a quick rant then back to the day job without checking back