Moving house and taking your broadband

I read this after several hours speaking to BT and Talk Talk. Exactly the same experience. BT advisors very pleasant but no answer. What was very frustrating was that when I organised the BT tel no. change I was advised no problem if you go with BT broadband that can be done on the same day. Not correct - confirmatory (no reply email) stated it would be 06/09 ( moving in on 27/08) At the end no joy despite the house we are moving to having both BT line and BT broadband. It was impossible to get a technical answer to explain why so long!!!!?????

I moved house last month. The previous owner had a line with Talk Talk - who have refused to cancel his old phone line. Talk Talk won't talk to me because I'm 'not their customer'. Can't move my business number or internet to my new house. It's been 4 weeks now and still ongoing, and lots of lost business. The previous owner has now blocked all incoming calls on 'his' line to my house.

There is a company that does all that for you.
You just phone the 'Home Movers' team and they do it ALL for you when you move house!
Simple really if your with the right company.
If you want to know anymore email me at: david @bestbillsaver.co.uk

I had the same issue recently with BT broadband - it is 23 days since I cancelled at my old house and asked them to move it to my new house.

BT could only give me an appointment 15 days after I cancelled - and a few seconds after the engineer came, my telephone lines kicked in. But no Broadband - has been a week now, and still cant see when or how.

I use a lot of Broadband at home for work, so I am now down to sipping on coffee in one of the many coffee shops which provide free broadband... or McDonalds.

@*kfjahdkj
I am afraid that even having the phone & BB with same company does not help.
I have both supplied with PlusNet and I am moving in 3 weeks. I have just found that because the house I moving to has a phone that is in use" then they cannot do a simultaneous move but will take 24 hrs for the phone and a min of 5 working days for BB

It seems that a simultaneous move is not possible if the house you are moving to has a phone line that is being used so is figment of the ISP (and BTs) imagination

Imagine if this happened with Electricity of Water !!

This is unbelievable outdated

If it was a start order the connection charge would not be raised anyway. BT even say the charge is only if an engineer is required to switch the line on which would be a provide.

if anyone payed BT the connection fee of 122.50 and did not have an engineer visit call them and ask if the line was a "start or provide order" if its a start order then you are entitled to a full refund ifs its a provide then hard luck you gotta pay

You could just get your phone and internet with the same supplier...

edit I apologise for the swearing :D and BT screwed us over because it took over 3 weeks to change the line which if they wanted to could be done in a few hours

BT are f****** ridiculous aswell as Orange, if anyone is looking to change ISPs a highly suggest you do not take Orange. I am 16 an although I do not own the house or the broadband I probably take up most of the usage (although its not hard because alls my dad does is check emails) I depend on internet for entertainment as in online games mostly at times when there is nothing on the tv or friends are busy or whatever. In my old house the internet was quite good majority of the time (ofcourse nowhere near the 8 meg that Orange advertise) disconnects and sometimes speeds inferior to dial up were a problem though, none the less I dealed with it. Now I have moved house and it has took over a month to finally get internet, I say internet but this can barely be classed as it because as Orange said "You will have up to 6 meg internet at midnight" brilliant I thought and it was running at 5 o clock that day little did I know the speeds were 0.09 kbs which is not 6 meg and alerting Orange was no help as they say it is a 14 day stablising period (cough bull cough) and to keep checking the speed on speedtest.net which helps the internet in no way and this is what I am dealing with now over a month and Orange still cant provide me with basic broadband absoultely ridiculous. In short dont get Orange broadband you will regret it, as it is one of the worst (if not the worst) provider of internet.
Rant Over

BT created open reach so that they can screw people over and not have to deal with the fallout directly. I am in the same situation as most, in a rental, but it was sold so we have to move. I am already with BT and I am moving home to an place that has a line owned by Virgin. BT want £125 to sort it out, which frankly, you could charter a helicopter for that money. How do they sleep at night the greedy gits!

I fully understand the situation, but explain this:
The same situation a few years and a couple of moves ago, we were told that because we were exsisting BT customers we would not be charged for the engineer. He came out, literally dug up the severed line from beneath our hallway floor, screwed a new small (3inch by 2 inch) white block to the wall, connected it up and went on his merry way. So why not this time?

no not too much to ask, and I'm in the exact same boat, It all boils down to as your rightly say, not being able to Install Broadband on the line unless the line is in your name, its probably got more to do with billing security than any real technological problems tbh, they dont want some random person ordering broadband on a line they have no right to do so for, frustrating as hell but doubtfull It will change any time soon.