Service with a smile at Tesco

Im afraid I have to disagree with most of the people here.I have been doing my own shopping for some twenty years now.Cashiers and store staff are not "bad" or "wicked" in anyway.Please ,lighten up a little on folks.

If I had a four year old child, I would expect her to say hello if someone said it her first. It's teaching them good manners to speak when spoken to. What's wrong with that? These were values that were instilled in me as a child, so why not today as well?

This has nothing at all to do with kids not talking to strangers. For a start, that only applies if they are alone, not when they are in a queue with parents.

Completely unrelated and completely irrelevant.

I am not surprised. I do my main shop in this store and some of the satff are extremely rude. I had to complain one day because of the swearing of the staff (to each other) in the hearing of my children. Sadly it is the most convenient Tesco for me to use, but you do run the gauntlett of abuse from time to time.
Never mind a child traumatised, I have sometimes been near to tears myself.

You are not alone - I got a load of abuse from a sour checkout cashier in Inverness because I had the temerity to ask for a carrier bag ; threats, shouting, abuse, the lot - a quite nasty 'know her rights' person who should not have been allowed to deal with the public ; goodbye Tesco, hello Asda

That cashier was rude and totally out of order. Im glad you filed a complaint. I, myself work as a cashier at tesco and wouldn't think of doing that as you child is obviously smart and very well brought up. I was trained in customer service so either that store did a very poor job or that cashier hasn't got a clue. Would just like to reassure you that we arn't all so appalling.

Well I think its actually good that your daughter didn't reply to her. Shows that she's got a good head on her shoulders.
I don't know why strangers still try and greet young children anyway. They shouldn't expect anything and shouldn't get angry about it.

What ever happenned to good manners in retail? When I go to say a grocery store its a very rare that the cashier will greet me. They usually just start ring my items through then tell me my total. Then when im finished theres usually no thank yous or have a nice day. And sometimes you get attitude for no apparent reason. If I were a retail manager I would demand these things of my workers. And if I were the owner I would demand my management to enforce good customer service. Does anyone know where im coming from?

Children are the lovliest people in the world. People who upset them are very sad individuals.

I can really sympathise with your daughter as I, like your daughter, was a very shy child. I would not talk to other children at school and would stand on my own in the playground as I was too nervous to ask chiIdren to play with me. I really couldn't help my shyness. My teachers and parents used to tell me off for being 'unfriendly'. My mum even used to sometimes cry and tell me she was ashamed of me. Needless to say, that sort of thing only made the problem worse. There are alot of ignorant people (like the cashier you mentioned) who don't understand that there are a lot of children (and adults for that matter) who are shy and it is not their fault.

I am really surprised how many people seem to think of children as small adults. They don't realise that alot of children feel very shy nervous around adults, especially adults they don't know. Plus it is right to teach children not to talk to strangers. I was very to sorry to hear about your little daughter's experience.

I'm sorry to hear about your experiece. I know alot of shop assistants get stressed but that's no excuse to take it out on people, especially not young children! I don't blame you for not wanting to shop there again. I would feel the same if I were you.

Aah. Your poor little girl. That check out woman sounds very unpleasant. I suggest you buy your daughter a nice toy to cheer her up.