Service with a smile at Tesco
12-May-2008
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Service with a smile at Tesco

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Do you get service with a smile at Tesco?  Maybe some people do, but not always I think!  I recently visited a branch of Tesco at Coppets Lane in North London with my little girl who is only four years old.  We finished our shopping and went to the checkout where the cashier said “Hello!” to my daughter.  She is very young and a little bit shy.  As it happens she is also a bit wary of adults so she didn't give the cashier a reply on this occasion.

”Excuse me?” said the cashier, “What are you supposed to say if someone says hello to you?”  She then said “You are supposed to answer back, so where are your manners?”  Once more she said to my daughter “Hello?  Now what are you supposed to say?”

Fair enough if had she been joking, but she was being deadly serious!  She then (unbelievably enough) launched into a tirade of how bad mannered and impolite my daughter was.  Come on for goodness sake, she’s only four years old!

Some tesco value cans

I replied that my daughter had been taught not to speak to strangers and obviously this shows that she has in fact been well brought up.  As a result of all this my little girl was quite understandably very upset.  I don’t usually complain about anything, but on this occasion I called the store to make a complaint about the cashier.

Unbelievably the reply I got was “Oh, she is usually so friendly and she's alright with customers.”  I understand some people may hate their jobs and I half expect some of the staff to be rude, but not to small children.  This experience has left a bit of a sour taste in my mouth.

I think it's about time Tesco (well, this particular branch anyway) sent their staff on some proper customer service type training courses on how to deal with members of the public.  I shall definitely stick to Sainsbury’s for all my shopping from now by the way!


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This is disgraceful bullying of a low-paid shop assistant who was only trying to make conversation with your little girl.and got it wrong. Why on Earth you were incapable of dealing with this trivial matter yourself and had to involve the manager is beyond me. It was also beyond the manager too.

Perhaps you wanted the shop assistant to be publicly flogged? I wonder if you consider yourself well brought up, because in my book, trying to humiliate a shop assistant would not indicate someone who has.

I suppose in the end, you only humiliated yourself and at least gave the manager a good laugh after you had gone.
*hadmysay  02-Apr-2008 01:29

 
When my then 2-year-old had a tantrum in Sainsbury's, the checkout woman, wild-eyed, started shouting "Smack her legs!", "Smack her legs!"...
*Incredulousa  22-Mar-2008 19:19

 
Poorly written?Come on,who are you?I went to the same branch and had a very similar experience.Get off your high horse,are you some academic or something?
*Trish  21-Mar-2008 15:24

 
Firstly, the article is poorly written, secondly, why didn't you stand up for you're daughter. She was clearly distressed and you made no attempt to intercept the conversation. Maybe it's not the cashier who should review their attitude. I do not agree with her actions, but neither do I with yours, your issue is with the individual. Not with Tesco, so calm down, it's just as likely for something similar to happen at Sainsbury's.
*anon  15-Mar-2008 17:35

 
Watch your bill - carefully. I have been overcharged over 12 times including a bill for £23 on a real total of only £10. Be careful, in particular, on what is charged on ''special offers'' especially ''2 for 1s'' and that kind of temptation. Full price is often charged. is this because they have idiots priming the computer which governs the till wrongly, or failing to do so, or is it deliberate?
Tesco have many stores. Just a few overcharges per store per day.................

Anyhow they truly don't want to know when you complain.
*Douglas  20-Feb-2008 11:58

 
Non unionised!
Low Pay!
Immigrants!!

Tesco has its own union for its workers.
They pay £6.40p/hour at present for a cashier, with approx. £1 premium for sundays and £1.50 for shifts after 10pm.

There staff largly consist of students and single mums.
*JohnJohn  10-Dec-2007 19:07

 
The other day I went to Tesco in Milton, near Cambridge. Nothing works at this branch. The stamp dispenser machines are always empty and when I wanted to secure my shopping, the cages are all without keys. These are for securing your shopping but are now used for wheelchairs. I'll not bother staying for coffee and cake having my trolley of shopping stuck to the side of my table.
*DC  22-Oct-2007 15:17

 
S.H. you are a disgrace to the working class. These kind of jobs at the large supermarkets are nothing jobs. They are largely non-unionised. The likes of Tescos do tend to employ only immigrant labour in these kinds of positions, knowing full-well that they can pay the lowest wages going. These wages will not support a family. These wages will not buy a house or flat or even pay the rent and council tax on one in the local area where the supermarket is sited.

As a student you are nothing but causal labour. You have no rights whatsoever. You don't pay tax; that's your only advantage. The rest of us have to.

As for the job there is no potential career, next to no training nor education. Dead-End.

Whatever happened to the Tolpuddle Martyrs and their memory?
*Shop Steward  15-Oct-2007 12:04

 
I would just like to say I'm a 17 year old female working at Tesco and am disgusted by the quote: "These kind of jobs at the large supermarkets are nothing jobs, for non-humans, overlorded by nobodies. Paid next to nothing with no potential career, next to no training nor education, no wonder there's trouble". I'd just like you to know, whoever wrote this, that I am happy with my pay, am going to university therefore shall have a good career, had good training and have 4 A levels and 12 GCSE'S. I am working at Tesco to fund my university experience, so to me it's a job enough. Please do not imply that all young people working at Tesco are dropouts who didn't do well in their exams.

Thank you.
*S.H  14-Oct-2007 19:41

 
When shopping in Tesco Camberley on the 18.06.07 I noticed they had a large sign with max factor mascara on special offer until 19.06.07, having checked price on in store checker it came up at full price. I spoke to a member of staff who called Sopie Robinson non foods manager.

She informed me in a rather condescending manner she would not sell the item to me as she was removing the sign. Very poor customer service not the usual polite service I would get at Tesco. Perhaps this Manager needs a refresher course in customer service.
*Patricia Smith  30-Aug-2007 11:21

 
The staff in tesco in Droylsden Manchester are very rude and unhelpful,the checkout staff watch you unload all of your shopping then ask'wont any help packing'when they could have packed 3 bags ,I dont know why they ask because they never wont to 'help',and dont get me started on cigs/lotto staff
*off to asda  26-Aug-2007 01:40

 
"These kind of jobs at the large supermarkets are nothing jobs, for non-humans, overlorded by nobodies. Paid next to nothing with no potential career, next to no training nor education, no wonder there's trouble. With no union, no support, no security, no help, no wonder there's even more trouble."

Wrong and more wrong, most cashiers especially in evenings and weekends (when working families shop) are young adults 16-19, working to get some money whilst they are at college with only their GCSE's in tact. Therefore they can't get that office or admin job which would probably suit them far better than throwing a few items down a belt. Everyone's naive at that age, all a bit shy, lack experience and everything but everyone was like that at one stage in their life give the cashiers a break.
*Ash  29-Jun-2007 01:40


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