Sorting out my noisy phone line
I have the dreaded crackles on my phone line and it gets so bad that I can hardly hear the other person speaking whilst on the phone. So far my ISP by the name of Zen have been very helpful and have done all they can possibly do, but as for getting the problems sorted out, I would have more fun if I were to try to extract my own teeth.
This has been going on since the 21st of July so far four engineers have called and two of them have found faults. Yet BT still deny there is a fault on the line, one engineer told me that replacing the whole aluminium wire with a copper one would be the only thing to fix this. However, BT will do everything in their power to stop this happening as it costs to much.
It's strange how BT seem to have forgot all about the line rental I have paid in the last 30 years and the money they had from ISDN when I used it. Let us not forget the money they get indirectly from my 5 years of broadband, but when it comes to replacing 60 meters of aluminium wire with copper wire its a no go!
This has left me very disgruntled and I resent having to pay for this shoddy excuse of a phone and broadband service, whilst they fumble around looking for excuses to get out of paying up for the costs to replace my phone line.
I can't believe that the UK gave birth to this monopoly and that we paid for this as a nation, yet get so little in return when asking for help.
By: Suffering BT customer
Comments from visitors
I would be interested to know what you would have proposed instead of BT.
I reported a line fault (in addition to the original and unresolved broadband fault).
BT OpenReach Engineer came out and agreed that the line was noisy. He replaced the master socket and swapped it to use a different set of wires to the exchange.
Since then no line noise. Broadband now solid and reasonably speedy.
Rubbish aluminium wiring from the late 1970s (copper prices were high then) decaying and causing snap, crackle and pop - and stuffing up my broadband connection into the bargain.
I remember the days when you could just call 151 and a proper engineer would call you back. Fat chance nowadays. We get Shritty reading from her script. A very nice lady but no use at all when it comes to diagnosing line problems.
BT should be broken up. It's a monopoly and offers shoddy service.
And by the way, you will have to write to them in order to file up a complain....they dont really trust their own lines, do they
Virgin Media is definitely gonna have to be the one!
Even worse is that the internet is just as rubbish with Sky; it's slow and unresponsive the majority of the time.
Please do everything you can to ruin them.
It is horrendous that they have put up my monthly charges this past year.
BT = Bloody Terrible - 13-Nov-10 23:05
i have had about 6 engineers out who have changed everything but after about 6 months the problem starts again. they're so concerned with the problem being in your house so they can bill you that they dont look OUTSIDE of the house. last time the problem was a corroded wire underneath the pavement!
The phone line part of BT said the phone line was fine and we needed to talk to the Broadband part of BT.
So it went on, round and round in circles I was tearing my hair out.
Finally we have changed to a company providing phone/broadband/TV by fibre optic. All okay now.
Why do you say BT are lazy and INCONSIDERATE? I don't understand your statement. BT are the supplier for most of the 3rd party internet providers, heavily investinging in fibre to the curb/home to improve speeds and get rid of these terrible copper/aluminum lines. Cable companies may laugh that BT are copying their (aging) network architecture. but they only managed a very small proportion of the UK.





