Problems with Sky HD

Having recently upgraded to H.D. ihave the very annoying prolem playing back recorded programmes. Whilst in playback mode watching the recorded programme the TV screen will go totally blank, a on screen message saying "No Stalite signal is being recieved". To get any further programmes back on the TV the system as to be unpluged from the mains and plugged back in some minutes later.
Contact with SKY was to re-boot the system upgrading the software which did not solve the problem...........any suggestions?

Problem sorted (I think), problem is a compatability issue with Sky HD and my Philips TV, installed some new software from the Philips website and it seems to be working, I have been told that Sky are aware of the compatability issues but don't tell you!!!!!!

Had the SKY HD+ box installed over a month ago. No subscription services available on installation and despite numerous calls and e-mails to SKY no resolution of the problems and no feedback on what they were doing. Eventually I e-mailed their CEO and managed to get some action. Most of the services are now working though I am still waiting for an engineer to come to fix SKY+ and box-office. Did get some compo from them for all the aggrevation. Trick is to stay calm and polite no matter how frustrated you feel.

I had Sky HD installed in June 09 after waiting nearly 4 months for them to process my upgrade, virtually almost straight away I had the same problem as Mike with the screen going black but volume still on, Sky replaced my box straight away but said they had never heard of this problem before!!!! The Engineer replaced the box and cables and low and behold the same problem happened whilst the engineer was still in my house, they thought it was my TV, but I had only bought it in February and it works perfectly fine with the x-box 360 connected with the HD leads, is there anybody else out there with the same problem? I am sure Sky won't admit there is a problem as I also have problems with my Sky+ box which when you pause it the screen and volume go out of sinc and its a nightmare trying to record anything on it!

Oh my God! I am so mad! I was a sucker and I got seduced by Sky HD, more importantly by the new EPG (the guide), I switched over and was surprised that despite the constant advertisng and bombardment about switching to it, that I had to wait 2 months for it. Anyway I finally got it and looked forward to the new guide (as I am a channel hopper) and to my second suprise no guide - I rang and got completely confused by the menus, as there did not seem to be an apporpriate menu for what I wanted to query, but managed to speak to 3 people who seemed to know no more than each other. They couldn't tell me when the guide would be switched on, I would just have to wait, no timescales, no approx time, nothing!! I said this was ridiculous how can you not know when the guide is being switched on was told it was nothing to do with them! I said it wasn't anywhere on the website, wasn't on the literature or marketing that you would have to wait for the new guide. I complained on the website (where you can only put 200 words - clever eh!) and got a fairly similar response - it depends on your set top box and the software, because apparently the software has a mind of its own and will update when it feels like. so here I am some 5 months down the line, still no guide, still no reasonable explanation, spoke to a idiotic drone - who told me that she likes her job (what???), I didn't actually ask her that, I asked her to escalate my complaint and ask why there is nothing said to indicate that you mayhave to wait for the guide anywhere. Feel frustrated and really irritated

Had HD+ box installed 3 weeks ago. Sky can not put the service on my account. Waiting for IT to deal with it. Has anyone else got similar problem, or is mine an isolated case?

We are on our 19th SKY+HD box the "Engineer" From First Line Digital insisted that our Samsung box was faulty after only having that box for less than 8 weeks. He left us with an Amstrad box that after only a few hours AND NO USE other than to load the planner, started to smell and overheat! Leaving the video shimmering and an electrical buzzing on the sound! Low and behold Sky tech told us to unplug it (It was unplugged long before we got the the end of the adverts on the phone) 3 phone calls later! no further advanced. They have a cheek and should be investigated by the Advertising Standard Commision for using the words Engineer & Customer Service.

Had skyhd box installed last week,while watching the cricket everytime bowler starts to bowl the ball picture freezes and then jumps meaning the ball is in the wicket keepers gloves before you see the release of the ball, Telephoned sky waited on telephone over 20 minutes in total listening to piped music and that I was 2nd in the queue then 1st in queue before some stupid message came on rambling about how I could make telephone calls abroad.After listening to all that rubbish I was told I was know 2nd in the queue 1st in the queue and again wonder boy with is message again in how to telephone abroad. Then e-mailed sky explaining the above, received sincere apology but only way I could get any satisfaction was to go telephone again. At this moment in time I am trying to find out myself how I can rectify the problem. SKY SERVICES ARE PATHETIC.

Within the past two weeks, we have had three engineers to see to our signal problems and, apart from changing boxes (more than once in some visits), they have done more harm than good, leaving our system with very few available channels, error messages 28 (no satellite signal) and 03 (insert your new viewing card), no HD channels, no Anytime, unable to record (Smart Card is absent). Also, while the engineers were in our flat, everything was totally fine, we could see and record anything we wanted, contrary to what happened the moment they left.

My many calls to Sky Customer Services have not achieved much and I have been unable to obtain a service call earlier than in 10 days’ time. It seems Sky is completely oblivious to the problems of their customers, especially when their engineers are not doing their jobs properly. Also, my e-mails only get a polite and apologetic answer, but no quick results.

I have read in other forums people talking about starting a pressure group to highlight the bad service provided by Sky. It may be a good idea that all disgruntled Sky customers would get together to complaint at the same time. Sky is not a cheap option in satellite viewing and I believe their customer service should be better.

Sky HD+ installed Oct 22 08, Box failed after 8 weeks with an intermittent black TV screen, new box lasted 5 months before same fault began, then finally "no satt signal" and a complete failure of box. All along this six month period Sky deny any problem with hardware, telling me it was my TV (rubbish as TV works perfectly with video signal). So sky and two separate sky contarct engineers, and a third box installed 16 June 09 that after three hours started an intermittent Blackout TV Screen (no loss of sound) just like before,

A complaint to sky produced a response that ingnored the technical fault, said sorry and put £20 into my viewing account.

What I really want is a technical answer - why are they continuing to sell and replace with or without a charge something that is basically faulty - it must be down to luck that some viewers never get a problem. The number of sky van men around and the fact that it takes a minimum 48 hrs to get a techy to visit, from as far afield as 100 miles must surely say something about the number and variety of technical problems encountered by viewers.

Is there an answer out there ?

Message for Diamond. Your comments helped me a lot as I have a humming noise on my Sky HD+ box. Is my electricity bill being affected by this noise of the hard drive? It only stops when I turn the tv off at the mains.

I have a Sky HD Box. Approx 18 months old..No problem until about 4 months ago. Then my TV whilst using the Sky box began to display the following message " This display does not support HDCP Call 08702 404020. Please disconnect your HDMI Connection. Press backup to cancel".
Firstly wrong phone number.. Conntacted Sky 4 times they were unable to resolve,I was told I would need new box. But as I had an insurance on it I called out an engineer. The engineer had the box for 3 days and was unable to find any faults but did say Sky had sent over the telephone software that was not compatable to my TV. The TV is a Plasma Hitachi cost me £1500 18 months ago. The only solution to deal with the problem was to disconnect HD or for Sky to send me a new box. Well.. after I had negotiated the minefield of the options and dealt with several cut offs I was told by Sales that NO they would not send me a new box. I would have to buy one. Lovely!! that will not only cost me it will invalidate the £119. insurance I carry on the current box...and all because Sky put new software in a good working box. What has happened to customer care? Anybody any ideas?