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Pinnacle Studio problems are so frustrating

I took my first steps into the world of video editing and producing home movies, using the quick and easy Movie Maker that comes with Windows XP.  I thought to myself, this is great, but I need to be able to do more.  Looking back I should have just stuck with Movie Maker!

Pinnacle Studio seemed to be a really good product at first.  I started using version 9.0 of the software, and I was about half way through making my first movie when I ran into problems with it crashing.  It had all been going so well, and I was actually quite pleased with the results so far.  Initially I was really impressed with the way you could throw in some cool effects if you wanted to (Yes, some people do go a bit mad with them!), and that you could really control the music, sound effect and audio tracks very precisely.  The scene transitions were very effective, and the title editor was exactly what I was looking for.

Pinnacle Studio, video editing, movie making software ...a nuisance having to redo all work that I lost

However, the application kept crashing and it was really becoming a nuisance having to redo all work that I lost every time this happened.  Also, the performance began to suffer as the project grew in size and that just made things unbearable so I decided to upgrade to version 9.3 and for a while things were good.  Suddenly though, I ran into difficulties again.  It may have been my fault this time, but for some reason or other I lost the ability to render my movie in anything other than the built in pinnacle codec (MJPEG).  This wasnt much use, because most other PCs and DVD players wouldnt be able to play a file with this codec.

Fed up, I put things off for a good six months at which point, I eventually decided to install version 10 and give it another go.  Big mistake, because my PC just has not been the same since!  This software is a perfect example of BLOATWARE in my opinion.  It sucks up all the available memory, and don't even think about turning on background rendering, unless you happen to have a Cray Supercomputer tucked under your desk that is!

I just dont understand why it runs so sluggishly!  I know my machine is getting on a bit, but Im not trying to make Star Wars here am I?  It's just a stupid home movie with a run time of about twenty minutes.  My PC is around three years old now, but it can still play some of the latest games, so that cant be the problem.  Also, on the rare occasions that it does crash, this annoying fault reporting dialogue box pops up.  I just need to get this damn project finished, and then Ill throw this software into the bin where it belongs.

Soon, I intend to sample the delights of Adobe Premier.  Im just hoping it is a better, more productive experience than the one I have had with Pinnacle Studio.

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So there are movies and then there are movies - My partner says its due to the company having to use there budget up by the end of the finacial year. This involves them doing as much research as possible towards the end of the finacial year in case they go over, and make sure this will meet there budget, otherwise their budget amounts for the coming year will be dramatically reduced. This is also why you see a lot of budget film releases in the summer and August in particular taking place but never fully backed up by the big sponsers, too many dodges, too little time and too much talent going to waste?

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collar - 28-May-14 19:52

Just downloaded Studio 17.5 and it crashes and is sluggish cant do a basic edit with it.
It has supposed to be the latest patch but it is still rubbish. Takes twice as long to render a few mins of footage than my previous Avid Studio when it WAS AVID.
Now it's gone to pot like all the previous Pinnacle Studio versions were up to 14.
Refund required cant use it.

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zuriel - 28-May-14 14:47

50 hours of editing and many test exports of my 4 min-clip, when I totaly finished, the pinnacle 15 chashes and crashes and crashes again and again.
Waste of my time.....
PLEASE DO NOT BUY THAT TRASH

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PleaseDoNotBuy - 23-May-14 14:52

Well... I've been working (trying to work is more accurate) with Pinnacle 16 Ultimate for two days now and I wasn't able to achieve anything, just testing some stuff in-between dozens of crashes... I miss my Sony Vegas. But not for long 'cause I have to finish my project. Sooo.... to the cash desk again.

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Aashtarsrain - 7-May-14 18:58

I bought Pinnacle Studio 16 Ultimate a week ago, Still haven't been able to do one damn thing with it. I had been thinking about going ahead and buying 17U but am sure glad I opted to buy the lower priced one, now I'm only out about $50 for the sorriest POS program I have ever bought in my life. Last week their tech support (a joke) gave fixes? posted on their site which I had tried before I made out the support ticket. Nothing works and my system is far above their minimum requirements.
I will never, ever buy anything with the pinnacle name attached or Corel if they simply repackage it. I have had Corel VS X6 and it works fine, I also have Cyberlink PD12U and it is the best and most stable of them all, never crashes and lighting compared to the others.
Pinnacle should be thrown into the waste basket ASAP. Now I know some who use, the ones who can get it to work, but before you spout off, imagine how you'd feel if you could only get the open screen for a few seconds and then crashes every damn time. I have installed, uninstalled it about 5-6 times and finally have given up on that POS!

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dellt - 28-Apr-14 23:08

I have PSU17 and I keep getting an NGSTUDIO.EXE stopped responding crash every time I render a video clip. It's extremely frustrating and so far no help from support.

I'm running an Intel I-5 760, 16GB of RAM, Nvidia GTX560 Card, and 4 internal HD's for different media. over 4TB of space. All folders have been changed as well in PSU17 all with no success in stopping the crash. I've spent over $200 in their software and can't get any resolution.

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PSU17 - 2-Apr-14 02:49

I recently began encountering problems in the make movie process with my Pinnacle 15 Ultimate app. My preview showed everything working perfectly but DVD production process was doing all kinds of goofy things and not completing successfully. I spent the last two weeks extremely frustrated and confused by the sudden change when it had been working fine. I have stumbled across a solution for my problem and suspect it may help others. I went into the settings and changed the default setting of "Create File and Burn DVD" to just "Create File But Don't Burn DVD". The file created successfully, then I changed the setting to "Burn DVD From Previously Created Content" and burned my DVD.....The DVD produced perfectly ~ all sound was there and the overall burning process went faster! I suspect the default setting code may have issues or be "fragile" (just a small thing can make it go haywire). Anyway, since going to this method of producing DVDs I have burned many DVDs the past few days and all have come out fine. Hope this helps others who are experiencing similar challenges with Pinnacle.

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BJINCHENOA - 17-Mar-14 03:00

Could be of some help if you find Corel VideoStudio on Facebook. Post your problem to their wall. They do not tend to like it if you post your problems on their wall. They will ask you for your email via DM and then get in contact with you. I had a 50% success rate. With Pinnacle 15 they could assist me with but Corel VideoStudio X5 Ultimate they have to find my me another solution. Used Pinnacle 9, 9.3 and 12 with all its frustration. Must say Pinnacle 12 on my XP system with a Q8400 CPU still very stable, suffers with HD editing though.

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Skunk - 6-May-13 02:45

I had serious commercial and technical supports with Pinnacle Studio. Here, in Brazil, I don't know where found a direct contact. I suposse that the problem is that when I start working with Studio, the fabricant was just Pinnacle, but became to Avid, becames to Corel, and now I decided not work with Pinnacle Studio. I have Pinnacle Studio 9, 11, 15 and 16.
When I need to reinstall the softwares it is a nightmare film or a Hitchock suspense film, because it is a very hard way to found and reinstall the pluggins.

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Mario Basulto - 8-Apr-13 13:12

Purchased Studio 16 and have had issues since. System is an i7 8 Core with 16Gb RAM and an Nvidia Quadro 4000 built for this program 3 weeks ago. Latest issue is that when applying video effects the audio becomes very garbled. No chance of getting timing right. Have to export, listen to it, tweak what you think may be correct timing and re-export to listen to it.

-5

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Grum - 28-Feb-13 00:13

I have made more than 50 movies over 12 years. I have never used software that is so perfect (when it works) and is so bad when it doesn't (which is often). I have had almost every problem, from crashing to no sound, and now to Titles not saving properly. I wish the designers could allow us to view material in low resolution on the timeline to save memory - can't imagine why this is not done.

I did solve the Sound problem in V12. Check your Audio Volume control (bottom right). Click on Mixer, and make sure all the programs, including Pinnacle Studio are toggled to max. Voila!

The problem is that I do not know of any other software that is better than a working Studio - Vegas is okay, but then you have to use a separate program for titles which doesn't make any sense.

I have never stuck with any software for so long and been so frustrated as with Studio! Weird...

-4

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vonjazz - 17-Feb-13 20:41

I've used 15 HD ultimate for nearly 2 years well before I got stuck recently -- freeze during making movies of MOV and MPEG2 or Microsoft media file. I reinstalled OS - win7 64bit, this made the 15 HU crashed when started to run. So I changed it to Win7 32bit that makes 15HU fine to start, however, making movie has the same problem. But now I found the point is on libmfxsw32.dll located in the program folder of studio 15. I also found the dll was created by intel around 2010 and saw a new version on intel's site. By installing the new sdk and overwrite the dll using newer one, the problem finally disappeared. -- Please note that this works fine on my dell slim studio pc, you can have a try on yours if the intel media sdk is used. Good luck.

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ed-video - 2-Jan-13 11:39

I stopped at Pinnacle Studio 12. I started with 8, then bought 9, then 10... skipped 11 and bought 12. Pinnacle Studio is a hunk of crap. My PC has plenty of memory and processor speed... this thing just runs at a snail's pace. I remember calling Pinnacle directly when I had Studio 9, and asking their tech support guy, why so slow? His answer was rich. He told me because it was good. Are these fools kidding me? Stop buying Pinnacle products. They will just frustrate you, and with each release, it seems like they make more special effects items ala-carte. Pinnacle has seen the last of my cash.

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TheLazyComic - 7-Dec-12 14:16

I feel your pain.

I have Pinnicle Studio 15 Ultimate and it freezes at the same spot when trying to "create movie" I am not able to get past it. Previously, no problems aside from being slow and using up all the resources on the PC (cant run anything else), suddenly it refuses to make the movie.

Absolute rubbish.

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me here - 15-Nov-12 00:22

Have you tried Sony Vegas. It's pretty good and doesn't crash.

+5

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jet - 15-Aug-12 21:22

I can't believe all the time I have wasted. Is there a better working program that you can recommend? It has taken me 4 days to copy 2 tapes! HELP

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cammi - 15-Aug-12 03:12

Has anyone found a solution for software Pinnacle 15 continually crashing when working on titles?

+4

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Allen McDaniel - 30-May-12 18:22

For those having other crashing issue, see the following links. Hopeful they help you because they certainly didn't help me.

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=418915
For the location of MediaSDK_Wrapper.dll in Windows 7 64bit, you can find that here.
C:\Program Files (x86)\Pinnacle\Studio15\programs

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=227167

PS.. It is interesting that Pinacle promotes the fact that it saves backup in case of system crash. Seems like they know they have serious problems and this is their solution to it.

Good luck to you all.

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Ripped off - 10-Jan-12 23:35

So far I have been extremely disappointed with v15.0 of Pinnacle Studio 15 Ultimate. It keeps crashing my system. By crash I mean a hard crash where it reboots the entire machine causing raid drives to be re-verified on start-up. I have been going back and forth with Avid support for almost a month now and still no resolution. They seem totally unwilling to give a refund even though I requested one within 48hrs of purchase. So much for my hard earned $$.

System configuration:
Windows 7x64 SP1 (clean install)
i7-920 (eight core)
6 Gig ram
120 Solid State drive
Nvidia GTX 260 with latest drivers. (v8.17.12.8562)

When I gave them my DXDIAG info and MSinfo they could not find anything out of the ordinary.

My advice is stay away from version 15 for now, at least until a update comes out. But hey if you like to gamble go for it.

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Ripped off - 10-Jan-12 23:24

I have Studio 11. It used to work without issue. I loved it. Then, I bought a new HD camera that uses MP4 files instead of tape. Now, it randomly loses audio in various scenes. I have been working with their tech group SINCE SEPTEMBER (now almost December) to resolve this issue. Based on their recommendation, I also spent $300 trying some computer hardware upgrades (new video card and power supply). That didn't work. This is becoming untenable. Their tech guys are ridiculously slow to respond. They promise to get back to me in a day - nothing. I am in the software industry, and we would never ignore our customers in this fashion. I sent them example files through a web portal that they promised they would test. NOTHING. I used to be a believer in their products. Now - I am a completely disgusted and dissatisfied user. Soon to be former user. Find a different product.

+5

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SteveSanDiego - 26-Nov-11 15:18

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