Problems booking train tickets

Yes they sold me the wrong ticket afer 4 call sold me the right one then still waiting for a refund after 4 calls and a letter and 3 months - its crazy!

SAME THING EXACTLY HAPPENED TO ME - FUMING!!! I am completely stuck, am owed £32.50 from thetrainline.com. Tried buying tickets, visa verification denied (my online account name and card name were slightly different - took about 4 different people before anyone could tell me this)...money came out of my account INSTANTLY and has not reappeared. Need that money, this is insane. Do not use this website if your bank card is Visa; you will regret it.

advice is that it's your bank that set aside the funds for two to three weeks sometimes - what do you think your bank does with it in the meantime?

I have had exactly the same problem. They have tried to charge my card 3 times when each time I tried to order the online system told me my card had been declined. I now have £60 pending from my account that I cannot touch because the have authorised the payment. Speaking to their foreign staff is a nightmare. You cannot speak to anyone in payment. Been 48hours and still my money has not been returned. Anyone got any advice?

thetrainline are chod. they have a persistent security problem when processing online credit card details. when you phone them, their staff are impossibly difficult to understand, and even make ryanair look like they are world masters at customer service. TheTrainline.com - avoid.

All my fault for not scrutinizing the terms and conditions clossely! I bought cheap rail tickets (£124 in total) to link into a package holiday and took out the insurance that the Trainline offered. The package company went bust and the holiday was lost. I have discovered that the rail tickets were non-refundable and that the insurance did not cover an associated company going bust. So, over next week-end there'll be two trains each with two reserved seat running empty. I can't think of another way to get my money back but I haven't cancelled the tickets as the thought of the Trainline selling my seats again giving them twice the income for the same seats syckis in my throat. The insurance offered should cover this circumstance.

Dreadful website! Spent three hours today trying to book tickets on line and via their call centre only to be constantly told that my credit card is declined even though it is a corporate card with several thousand pounds of credit on it. They cant or wont do anything about it. Where do I buy train tickets as Trainline clearly dont want my business?

I am having terrible problems today (ironically 13th march!) trying to book tickets to and from London for 20 May. The booking stuck after inputting my payment details. I phoned the help line to be told to wait 30 mins then check in my account to see if the booking was registered then if not, to rebook. The second time I tried to book online, firstly, the same price tickets were not shown as an option, then, having selected the next best tickets and going to the payment stage, it appears I was going to be charged for both lots of tickets - at least both prices were shown addded together.. I therefore aborted this second attempt to book tickets and phoned the helpline again, to be told to wait 2 hours to see if the first booking had registered to my account. Two hours later, still nothing showing as booked. Most of the afternoon wasted when I could be making better use of my time and, surprise, surprise, I can`t get through to any person who will check my attempted booking out, confirm the situation and ensure my tickets get booked properly. I just seem to get people in India or automated messages. I am now left not knowing how I stand, and will probably have to go to the station booking office eventually to sort this out next week. I am very worried I may be charged twice for inadvertantly, due to the on line problems, booking two sets of tickets and not one. A worrying way to start the weekend. Incidentally this is the first time I have experienced any such problems and will now be hesitant to try booking on line again.

think you'll fine it was probably your error and the trainline are only depending themselves as you were using a self-booking site, how can you be so definite, assume you got a confirmation of the First Apex journey?

Got head office's number from station staff. Probably won't get you anywhere but I think they deserve to be reminded how crap their offline and online service is.

0203 128 2000

Viva la revolution

Am so angry with thetrainline.com.

When are they going to move your callcentres back to the UK? I have just spend a fruitless 40 minutes on the phone to a nice enough woman in one of their call centres in India, who spoke wonderful English but just not to the standard needed to talk about, sometimes complicated, ticketing problems, over the phone.

WHEN is this going to end? Every time I have a problem I end up getting increasingly frustrated as I can't communicate the problem to the operator and they get annoyed too as they can't help me (because they can't understand me).

Life is too short for thetrainline.com

customer service of the trainline.com are hopeless, call centre based in India, and the staff are very unhelpful and rude, one woman even hang up the phone on me. will never use them again.