Problems booking train tickets

My turn to get ripped off by Train line. Don't use them there are alternatives, they will not refund the cost of tickets. We ordered online tickets from Westbury to Paddington and used a debit card. 2 days after that the bank issued a new card on that account and my wife cut up the old card as you should. a few days later I tried to collect the tickets but as we did not have the card we used to book them the machine would not issue the tickets. Rang customer services, most curt unhelpful man who said you must by new tickets and if you show you have paid twice they will refund the first unissued tickets. So we did but now they refuse to issue a credit on the un issued tickets. Rip off Merchants. Do not use them if you are wise.

Just fallen foul of Thetrainline. Does anyone get a refund? All I get is the expensive call centre in India who 'can't find my tickets' to process the refund. " The tickets are lost in the post" is all I get! Never, never, never use this so called service!

Don't use this website to book train tickets - very unreliable!
I booked train tickets online to go from Reading to Bristol and was given an incorrect booking reference number so that I could not collect my tickets at the self service ticket machine. I was told I would need to buy new tickets and that I would get a refund if I rang up thetrainline to explain...the staff in the call centre are difficult to understand and very unhelpful..out of the four times I rang on two occasions I was told "the computers were down" and then "the mouse wasn't working" so call back later. When I rang back a woman tried to transfer me to someone else but I was cut off in the end. I've emailed them but still no reply...very incompetent! Will never use them again to book train tickets!

I was booking tickets for my husbands birthday weekend in London. The trainline website crashed and so I started all over again. A few days later (9th January 2010) two envelops of tickets arrived in the same post. I rang the helpline was on hold for 20 minutes and was told to return them for a refund, which I did the same day. Still no refund and several emails later, they are saying they don't have the tickets. what do I do now? Their error with the website is costing me £110.

utterly useless call centre staff cannot be understood, everyime you go through to supervisor they just cut you off no-one will help you, waiting for a refund still no sign of it!

Use cross country or Virgin's sites they dont charge silly booking fees (well CC dont, not sure on Virgin) & and still do same prices on advance tickets etc

Could it have been your fault, by ticking the wrong box or selecting the wrong option?

There is no excuse for rudeness on their part, but then that is a subjective opinion, you may have felt the man was 'rude' because he did not give you what you wanted. Our contact centres deal with this all the time, and almost always when the customer does not get what they wanted, it is because they made an error in the ordering/booking process.

I booked an open return ticket from Aberdeen to Edinburgh, everything seemed to be fine, travelled from Aberdeen to Edinburgh. Problems arose when I realised that they had sent me a day return instead of an open return. Called their customer service and spoke to a very rude man who told me it was my problem and that they couldn't refund anything because I'd already used part of the ticket. I am so angry about this - even got charged £1 for the privilege and ended up having to shell out for another ticket.

How do I cancel train tickets and get money back due to weather and hotel closed???write back please t my email LisiLou24@hotmail.co.uk

I booked my train tickets with the Trainline in plenty of time to receive before Christmas travel. They sent me tickets for another journey in someone else's name. I phoned the 10p a minute helpline to their Indian call centre and was told to return the tickets and the correct ones would be sent out. I did so first class that day. It is now 21st December I travel early morning on 23rd with 3 small children. I have now sent 3 emails and made 2 more phone calls and used their online chat support 2 times. I keep getting the same answer, call again on 22nd if you still haven't received them and you can collect them from the station. Well, the reason I booked in advance was so that I didn't have to queue up at 6.45am with 3 small kids! I insisted on speaking to support staff in the UK to get the tickets sent by tomorrow to my home. I am still awaiting the call...

i've been going through a refund process for 6 months now with them, every 10 days I phone up and ask where my refund is and they keep saying it will be in my bank 10 days time, im gonna get the ourthorities involved I think, its not like its £10 its £309 and they took the money out my account but never issued me with the tickets and no info on there systems I brougt the ticketsin first place so have sent them copies of my statement to prove they did GRRRRRRr

1...The car park has a duty of care to its customers but - NO notification that the station was unmanned.
original destination was Bristol, /voucher,-only, administered, by rail staff.

car park costs weekdays -prohibitively expensive Also, weekends Disregarding this cost no information displayed .stations should ensure,- , at least,- toilets & facilities .

2. -we should be informed station is un-manned and devoid of toilets ,.The consequence & disruption can even cause dangerous travel scenarios.

3. on going to Exeter, to use my voucher to Bristol, - But, delays at unmanned Tiverton...…and queue at Exeter kiosk… time of the next train then,- to Bristol , it was evident it was far too late really as half the day would have gone ..
I decided to go to Ilfracombe as I had an errand to do there, at some point.


4. I realised that this was a mistake has it necessitated a train to Barnstaple and a bus /delays/… I got into Ilfracoombe late.
returned Barnstaple - only to see the train drawing away… nessetationg the next train which was about 8pm .to Exeter only to find there,- that the last train back to Tiverton had departed!! How would trains not connect to last trains? I was much further distressed to find that there were no buses back to Tiverton either!

5. Unbelieveable, that in a civilised country, height of summer, tourist destination, – transport= just stops – no wonder everybody uses cars, is it? Also, I was presented with staff, at this station, - that night,-at 9.11pm Who were completely disinterested to a woman’s plight, & actually,-knowing full well that this was a was a long walk of several milesin darkness, back to Tiverton parkway. Taxi quoted £ 47! ? I walked .It was dark. first Great western , I paid excessively for, considering terrible timetable , unhelpful staff, dismal situations & no facilities .Sadly,-Its like a 3rd world country travelling by rail with first great western.

I wish I had read the various forums about the trainline.com before booking my tickets because it would have saved me a lot of hassle.
I've just booked tickets with them - had loads of problems with their website refreshing back to stage 1 of the booking process, which was a bit annoying. Anyway the main problem is that they've sent my tickets to my old address of 3 years ago, despite me updating my details with my new address. I called them immediately after receiving the confirmation email that showed that they would be sending them to the wrong address, but apparently despite the fact that the tickets hadn't even been printed yet there was nothing that they could do!

Only response I can get from the trainline is that I am responsible for putting in the correct details and that they don't do refunds. They will not admit that there's a problem with their site & are basically calling me a liar. I am now trying to get in contact with the current residents of my old place & hope that they will forward the tickets on to me. Otherwise, i've got to buy some more - certainly not with the trainline.com that's for sure.