Problems booking train tickets

I would boycott Trainline if I were you. I have one and only one method of booking tickets in advance: the ticket office.

MyTrain.ticket they worst online booking service I have ever used.
I have booked online for a number of years as I work off shore so go regularly on long train journeys.
But I have to say if your booking online DONOT BOOK with Mytrain.ticket.co.uk they are by far the worst , on their website they have advertised an any time fully flexible/fully refundable ticket you pay a bit more because it is fully flexible Ideal as I sometimes require to travel either late on a tuesday or early wensday morning.
But it was ANYTHING but flexible only useable on day of stated travel and refund takes 28 DAYS with the added cheek of a £10 charge. So I contacted customer services to try and amend the booking , Customer service an Absolute disgrace no help, very cheeky and with the added bonus of a £10 charge. I have booked online before and once I contacted customer services with other companies and had nothing but a helpfull and friendly service.
Need less to say I wont use them again and will not berecommending there services to any one in the end it cost me more in time and money than it would have just to pay at station.

Virgin is jsut a master in ripping its customers off the money! I bought my ticket online for the very same price as if I bought it over the phone. I could not make a trip and was told that e-tickets are non-refundable and non-changable, but if I booked over the phone (exactly the same price), they would happily change my journey. Yes, Virgin, we got your point. It is so easy to overlook your funny condition for online users and so easy to rip your customers who happened to change their travelling plans off the money. What a customer service! Or...expensive price = poor customer service?

I agree - NEVER buy tickets from trainline! It's be interesting to know how much money they make through their £10 a ticket "change fee" and "no - refund" policy. Seems to me like its money for nothing!

Call 08719774178 to Speak to Hugh Beauchamp
This is the email I got off him today regarding tickets I ordered on 28th April

Thank you for your e-mail. I sincerely apologise for the amount of time it has taken to process your refund, and for the frustration that has been caused when you were contacting us. The customer support team should have referred you to us much earlier to get this refund processed. I will be feeding back your comments and correspondence to the relevant teams to make sure this doesn't happen in the future.

I have refunded you in full for your tickets this morning, and the total of £313.60 will be reflected back to the original payment card in 3-5 working days.

Please accept my sincere apologies for the delay and the inconvenience. I have left a contact number with someone at your home telephone number, so if you would like to discuss the matter further, please don't hesitate to call.

If you have any further queries, please don't hesitate to contact me.

Best regards,

Hugh Beauchamp
Customer Relations Advisor

Trainline have stolen the vouchers I sent to their office in part payment for my journey. They now claim they never arrived, and I never had any booking, despite the fact I have proof of delivery from Royal Mail.

My wife just bought a ticket with the trainline, but their booking website threw some errors and when she had a look at her emails she saw she had been charged twice. She rang them and they told her she's getting her money back but they are going to charge her a £10 cancellation fee! I think you are better off staying away from that website if you dont want to get robbed too. It's clear from her experience and some other comments here that their website doesnt fully work as intended.

Bought tickets for return trip to London from Northumberland on the 7 May 2010 for travel on 20 May. When the tickets hadn't arrived by 17 May we contacted the Trainline (10p per min!!!!) and were told that a fax would be sent to our local station, a 25 mile roundtrip. Before going to pick them up we contacted the station and discovered that a fax had not arrived ('not the first time' according to station clerk). Rang back Trainline and gave them the fax number and they said they faxed it again as we were on the phone. Checked with the station and still had not arrived so we rang the Trainline back to cancel the ticket which they eventually refunded (10 days) minus a charge for £10 for cancelling tickets we hadn't received. Bought the tickets from mainline station (70 mile round trip)
Tickets arrived 29 May - 8 days after my wife had returned from London.
DO NOT BUY TICKETS FROM THE TRAINLINE!!!!!!

Bought tickets with thetrainline for travel the following day. Confirmation came through to say payment successful, gave me a ref number for collection. However, when I went to collect my tickets on the morning of my journey there were no tickets available. With minutes to spare before my train boarded, I rang thetrainline, only to be told that my payment had not gone through, nothing they could do. I had to rebuy my tickets and make a mad dash to catch my train. DO NOT USE THEIR SERVICE. THEY ARE RUBBISH

I've made the fatal assumption that Qjump would send me *my* tickets. Due to travel from Farnborough to Leeds tomorrow, but instead have a ticket from Bangor to Crewe, in someone else's name, for last Friday. What a bunch of muppets.

I encountered a problem booking tickets from Bolton to Edinburgh. The first attempt ended with a message saying there was a problem with the transaction and my basket was empty. I naturally assumed the booking had failed. The second time all went well ending with the booking confirmation screen & booking reference. But to my horror I then received two e-mails confirming two bookings.As the tickets were non refundable advance tickets the robbers at The Trainline are refusing to refund my money and won't accept that it was the misleading first message on the booking site that led to the double booking. My letters to Watchdog & Which? are in the post.

I bought a refundable ticket in December 09 but cancelled it before the travel date. Cancellation was completed online and the tickets sent back to them by special delivery. On 15 Jan 2010 I received an email that the process has been completed and I will get back the refund. However, until April, I still haven't see the refund in my credit card account. When I chased them, they initial reply was the money was paid and asked me to check the bank. I asked them to confirm which account they sent to. They replied they have not received the ticket. When I told them I have evidence the tickets were recevied by them, they apologised for miscommunication. They asked me to send them the statement for them to investigate. If you can see the sequence, it is basically a standard answer. So they can hold on the money longer. It is over £200 of refund! I have seen many complaints about how they deal with refund. Be careful if you buy tickets from them.

I booked via ScotRail but it ended up Trainline dealing with refund!