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Ryanair check-in surcharges a disgrace

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After we had completed the on-line booking for a flight to Mallorca, and proceeded to accept the cost by supplying our card details, we were astonished when the confirmation arrived the following day, and a further £30.00 had been added for paying by card at the rate of £10 per passenger.  This £10 is actually a £5 surcharge for each flight, outbound and inbound.  By all accounts this is for the privilege of printing our own boarding passes since the check-in desks have been scrapped.

However, worse was to follow!

There was a stipulation that boarding passes had to be printed, not when purchasing the air fares, but BETWEEN 15 DAYS before flying, and up to within FOUR HOURS of take-off.  This alone is seems to be a ploy guaranteed to net in more covert charges to the unwary - or in my case forgetful/naive as to this crucial 'procedure'.  On arrival at the Ryanair check-in area, we had to confirm our details on one of those dreaded computerised machines, to discover that we three had to pay an extra charge of £120 because we had omitted to print our booking passes within the required time slot.

Boarding a Ryanair plane BE WARNED!  Make sure you print your boarding passes or you'll be subject to these extortionate charges!

While Ryanair simply respond by asserting that their covert charges are "not illegal", if it takes legislation to make ANY business more transparent and honestly run, then this must be done.  We already have a government who knows how to implement severe penalties upon their electorate who fail to toe the line in many aspects of daily life, so it can only be a well-practised procedure that needs applying to business as well.

By: Scottie Macbeth


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macca pakka

macca pakka

I can understand Ryanair charging for baggage (other than hand luggage), in-flight food or extraneous provisions, but to charge £48 for two adults to book-in on-line and pretend it's an administration charge is daylight robbery. These charges have nothing to to with bums-on-seats which is a flight issue (fuel & landing charges). This is extortion by another name!
25/02/12 macca pakka
-2
Lexie

Lexie

When you say 'online booking', do you mean online check-in? If so, just have your wife log on to the Ryanair website and reprint the boarding pass at her end.
11/05/11 Lexie
-19
ALBATROS

ALBATROS

Help please asap I booked and paid for my wife to go to Dublin as our daughter was due to have a baby, we could not book a return as we did not know when the event would happen, now the baby has arrived and it is time for my wife to return, she asked me to pay and book, no prob but also asked me to do the online booking and send by email, that is now a problem I filled in the details, ( I did not want to print it off to send by post as timefor post) I saved this to PDF whatever that is I thought that was correct but I don't know how to send it from there. I am only a beginner, what can I do my wife has a computer at our daughters in Ireland, does anybody know. Thank you.
01/05/11 ALBATROS
-11
Lexie

Lexie

So according to you, people that are able to read and follow simple instructions are thick. What does that make the people that aren't?
08/03/11 Lexie
11
Thick people hater

Thick people hater

Thick people defend ryan air.........THICK PEOPLE.....THICK PEOPLE who at best can attempt to reply to this with thier own opinion....go on THICKO'S make your reply.I wont even bother coming back to this page anyway so do your worst.....bye .
05/03/11 Thick people hater
-6
Lexie

Lexie

How does it look that way when on this page alone, there are 5 posters defending Ryanair?

99% of complaints are from people that don't bother to follow a few basic rules and then refuse to take responsibility for it.
17/02/11 Lexie
-8
MikeP

MikeP

"Am I the only one to defend Ryanair?"
It does look that way, and usually the person in the minority is wrong. Sooner or later if you carry on flying with them you will have a bad experience and change our tune. Then you'll see their true colours, until then you will remain blissfully ignorant of their devious and underhand way of doing business.
16/02/11 MikeP
-11
Alan Jones

Alan Jones

Am I the only one to defend Ryanair? At every stage of booking you are shown clearly what you are paying for. You are also made aware of the need to print off boarding cards.If you are capable of travelling by air you are capable of following Ryanair.s requirements. Ask me if I agree with the charges is another matter but clarity is not one of the issues
16/02/11 Alan Jones
-14
Lexie

Lexie

"After we had completed the on-line booking for a flight to Mallorca, and proceeded to accept the cost by supplying our card details, we were astonished when the confirmation arrived the following day, and a further £30.00 had been added for paying by card at the rate of £10 per passenger. "

To put it nicely, that is a grossly misleading claim. I find the booking fee high as well but it is not suddenly added AFTER you've completed the booking. When you choose your payment method, the cost of paying with that method will be displayed.
15/02/11 Lexie
-5
MikeP

MikeP

"A family of four booking a ticket on some low-cost airlines have to incur a £40 fee with many airlines when paying by credit card.

Which?, the consumer watchdog, has launched a so-called Super Complaint against credit card surcharges. A Super Complaint, which only a small number of bodies are allowed to issue, ensures that the Office of Fair Trading conducts a preliminary investigation, with the option to undertake a full-scale review.

The cost to the airline would be around 20 pence to process a debit card payment and no more than 2 per cent of the transaction value for a credit card, it claimed. While Ryanair charges a family of four £40, the same family would be charged £38 by Flybe and £5.50 by easyJet. "
11/02/11 MikeP
-10
Lexie

Lexie

"I have just had to pay £80 extra for two of us going out to Sardinia cause I never read the print out properly. They never sent me a reminder by email like Easyjet does."

That's not true. Shortly before your departure date you get an email with the subject:
"IMPORTANT: YOU NEED TO CHECK-IN ONLINE FOR YOUR FLIGHT NOW"

Also, the subject of your booking confirmation reads:
"Ryanair Travel Itinerary - Don't Forget You MUST Check-in Online and Print Off your Boarding Pass"
09/02/11 Lexie
-13
jpsartre

jpsartre

You mean that site where people complain about their own inability to follow simple guidelines?
08/02/11 jpsartre
-7
Baz J

Baz J

Ryanair is for penny-pinchers whose time is worthless and who can spend hours reading through all the trciks to get to a bargain. The first and last time I used Ryanair, I was badly disappointed and knew it wouldn't last. And it won't last. It sucks.
30/05/10 Baz J
-12
artuksa

artuksa

Ryanair is brilliant, all you have to do is READ the conditions and if you stick to them you will get what you paid for. If you want all the extras, FREE food, FREE drinks etc then simply pay for them by buying a much more expensive ticket with an airline that 'gives' these things for a high priced ticket. Your money, your choice.
06/05/10 artuksa
-11
Tibblington

Tibblington

During December 2009 my daughter and her fiancé booked, paid for and had confirmed their flights from East Midlands to Bergerac for the beginning of June 2010 with the O'Leary bus service. In the middle of January they received an email to say that sorry the service from East Midlands to Bergerac is no longer viable and so their booking has been cancelled; they can APPLY for a refund. I wonder if they will get all their money back or whether that rascal will keep the credit card charges?
08/02/10 Tibblington
-13

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