06-September-2010
06-September-2010 |
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Sky HD box faults and TV compatibility
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I'm on my 11th Sky HD Box, yes 11, and finally I think the problem may about to be resolved. Our first Sky HD box (Pace) was fine, until Sky recalled the boxes, and we were given a reconditioned Thomson box. We were not given any reason for the change, although now I do know what the reason was. Sky had to introduce an encrytion facility on their boxes to eradicate customers copying films to DVDs and apparently selling these on. The problem began because a number of TV's do not recognise the new encrytion, and as a consequence, the tv screen goes black, half black, fuzzy, green, blue, striped, and so on. To further exacipate the problem, the TV manufacturers insisted their TV's were not at fault. The truth is that maybe they were, and now by Samsung TV is having a new mother board to ensure TV and BOX match up. My TV has been away for 10 days now, and the company making the repair on behalf of Sky have leant me a 26" Samsung. This company insist that this loaned TV should work perfectly. Well so far, it's been okay, except for the odd occasion where the screen goes, black, grey, green and black again before it comes back to the picture. Strange but true. Here's a tip going forward. Next time you have a Sky engineer coming out to your home, get him to give you the phone number of his area manager. Our Area manager is determined to sort the problem out and very proactive. Submitted By: Sky's the limit Please also check out the main gripes section with reader comments. Related Quick GripesSky HD is not value for money at the momentNo satellite signal being received Sky box faults and Sky Insurance - do you need it? Short changed at the local Tescos On the phone to Sky customer service Sky keep ringing me up every day Expensive counsellors no use Sky TV dumbing down the news The importance of having a TV licence Unable to cancel a Sky engineer Sky is a luxury not a necessity Swindon, Melksham and Westbury trains Ordering from the Skype website Ban polystyrene boxes at chip shops Subtitles on TV for deaf people Games consoles short supply around Christmas So called intelligent traffic lights Sky Broadband, sending email from Outlook Black Magic chocolates changed Correct change for the bus driver please Tiscali contact address - complaint ignored Sky have ruined the Oscars with advertising Sky Sports half price offer - too good to be true? Sky charges for repairs to their faulty equipment Sky plus costs extra, why is this? Sky installer couldn't find my house Sky and BT, phone line problems So fed up with Sky I'm going to cancel TalkTalk phone faults driving me mad |
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