06-September-2010
06-September-2010 |
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Trying to cancel TalkTalk contract
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Think you've got problems? Wait until you try to cancel your TalkTalk contract!! I had been a customer for over 6 years with TalkTalk for both telephone and broadband, I then decided to switch to Virgin for a complete Phone, Broadband and TV package. I wrote to TalkTalk and cancelled my account giving over 30 days notice. A few weeks later I receive my final bill of £88.64, £70 of which is a cancellation fee, upon querying this with customer services I was told that I had renewed an 18 month contract and had cancelled within this 18 month period. After requesting proof of this, ie a signed contract, I was informed that this contract had been arranged over the telephone and for them to send me the proof, I had to send them £10 and this could take up to 30 days!! I informed the extremely rude customer service representative that I would not be paying £10 for any proof of contract as the law states that it is up to them to prove to me that this money is owing. Here we are over 40 days later, still waiting for the proof of contract whilst receiving threatening letters from TalkTalk's debt collection agency. Please also be warned that any correspondence sent to TalkTalk or to Roxburghe Debt Collections seem to get lost in the post unless sent via Recorded Delivery, how convienient!!! Submitted By: Mr Unhappy Please also check out the main gripes section with reader comments. Related Quick GripesMoved to Talk Talk from BlueyonderRip off cancellation fee on train tickets TalkTalk fun after BT upgrade On the phone to Sky customer service Sky keep ringing me up every day Problems booking flights online Solicitors, what exactly are we paying for? Sky is a luxury not a necessity Car insurance companies all thieves Sky Broadband, sending email from Outlook Can Talk Talk get any worse? Tiscali contact address - complaint ignored Sky Sports half price offer - too good to be true? Debenhams gift vouchers, problems spending them 3 mobile contract, but must use their phone Talk Talk installation delays and problems Ordering online, false promises of next day delivery Dell Gift Cards: We have your money and are keeping it Sky and BT, phone line problems TalkTalk online security problems / customer service BT broadband speed problems So fed up with Sky I'm going to cancel TalkTalk phone faults driving me mad TalkTalk - always left waiting on hold No Internet connection with TalkTalk |
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