| |
SKY TV - What a totally disorganised rabble! On the 11 August I arranged to upgrade my current long term Sky contract to Sky+ HD. I was given an installation date of 18th August. This was confirmed in by Sky in writing, a letter signed by the Customer Service Director, one Mark Anderson who does not talk to customers apparently; this information came from his call centre staff (so is he in the wrong job or something?).
A very garbled message was left on my answering machine around midday on 17th August which /u managed to decipher. It referred to the installation being cancelled. I rang Sky on the 0844 number for which they earn 1p per minute and whilst I'm waiting on hold BT are taking 5p a minute! The first call ended in a very unsatisfactory excuse. The Sky installation team had not been advised that it was an HD installation. As I was not getting any positive responses I rang another department in Sky and after being on hold for some 10 minutes I was abruptly cut off.
Not happy with this, I rang Sky again and demanded to speak to a manager. I got a call centre manager (Phil), who was most unhelpful and gave me another excuse for the cancellation, this time being due to an engineer being off sick. Was that excuse number 3 in the printed excuses list? Well I requested that I be transferred to cancellations. What a different response!
No surprise though. Yet another long call on hold costing me money only to be told that the "special" department was unmanned today!
Sky have until tomorrow to come up with a positive outcome or all contracts and dealings with them will be cancelled.
Submitted Anonymously
Please also check out the main gripes section with reader comments.
Related Quick Gripes
TV licence fee - how much for this rubbish?
My Dell computer is out there somewhere
Automatic service charges from banks
Motorway service stations need competition
Sky HD is not value for money at the moment
People who moan about the NHS
No satellite signal being received
Rip off cancellation fee on train tickets
Tony Blair leaving office
Pointless music and noise in TV programmes
Sky box faults and Sky Insurance - do you need it?
Small blue LED lights on my vehicle legal?
Short changed at the local Tescos
Engine failure after garage service
Classical music destroyed by adverts
Too much sexism on GMTV
Debenhams - that shirt is for slim people
Moaners at motorway services
VW Golf power loss problem
TalkTalk fun after BT upgrade
On the phone to Sky customer service
Sky keep ringing me up every day
Problems booking flights online
Customers rude to supermarket staff
Sky TV dumbing down the news
The importance of having a TV licence
Unable to cancel a Sky engineer
No TV for retirement community
Skoda Fabia TDi Elegance
Problems selling designer clothing on eBay
Quizno steak sandwiches
Customers rude to supermarket staff
People who use "is" instead of "are"
How not to run a coffee shop
Sky is a luxury not a necessity
Swindon, Melksham and Westbury trains
Carpets ruined by delivery men
Bank call centres drive me nuts
Ordering from the Skype website
Paris Hilton instead of the real news
Aeroplane seats should not recline
From Edinburgh to Dubai with Expedia
BT Yahoo home page advertisements
Subtitles on TV for deaf people
Delays with continual membership renewal
Where can you find a good cheap window cleaner?
Post Office International Clearance Fee rip-off
Car insurance companies all thieves
NHS Dental Treatment Scam
Avoid 0870 / 0845 numbers, they're a rip-off
Sky Broadband, sending email from Outlook
Correct change for the bus driver please
My name is Tena, nothing to do with diapers
Banned from McDonalds for complaining
Trying to get a DRN number
Don't park next to my car please
Can Talk Talk get any worse?
Tiscali contact address - complaint ignored
0178999999 random calls are annoying
Many companies could improve customer support
BT and Internet connection problems affect business
Sky have ruined the Oscars with advertising
Sky Sports half price offer - too good to be true?
Sky charges for repairs to their faulty equipment
Debenhams gift vouchers, problems spending them
3 mobile contract, but must use their phone
Charities advertising on TV at peak times
Sky plus costs extra, why is this?
Sky installer couldn't find my house
Ordering online, false promises of next day delivery
Birmingham Airport parking and trolly charges
Dell Gift Cards: We have your money and are keeping it
Fed up of brainless celebrity TV shows
Sky and BT, phone line problems
TalkTalk online security problems / customer service
Motorists who toot their horns at TV reporters
BT broadband speed problems
Paris shuttle service customer experience
TalkTalk phone faults driving me mad
Trying to cancel TalkTalk contract
CRM, what on earth does that mean anyway?
Sky HD box faults and TV compatibility
Unable to top up my mobile phone
No Internet connection with TalkTalk
Petrol station cashiers, how dumb are they?
|
|
