160 comments Add a comment
I "bought" a 1st class Apex return from Bristol to London advertised at £46.50 online only to receive tickets for a standard saver return through the post.
I appreciate this seemed like a good deal (perhaps too good to be true) but between me pressing the correct buttons i.e. next to the 1st class Apex text (which showed up through out the rest of the online booking, so I knew I had selected the correct product) on the page and me receiving my ticket.
theTrainline.com took it upon themselves to not give me what I ordered nor inform me that this was either not available or the incorrect price.
I have to say that I'm not entirely pleased with the way all this has gone, in fact I only looked at theTrainline.com in the first place because a colleague said he had booked a 1st class Apex return for the same day between Neath and London for £56. So I am not the only one who saw good value 1st class rail tickets offered on the Trainline web site. Phew! Thank god for their customer service - "No madam, you are mistaken, that cannot possibly have happened" Arrgh... it did happen, don't you just hate being called a liar?
I for one won't be using theTrainline.com in the future because as far as I can see they made a mistake and refused to admit that they did! To add insult to injury they will now charge me an additional £10 to cancel the ticket that they screwed up in the first place. My colleague received the correct 1st class tickets, yet they messed up big time with mine... what a farce!
Thanks for letting me having a moan and get this off my chest!