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I purchased some lights over 12 days ago from a well known retailer and still haven't had a delivery. I have contacted their customer services department on 3 separate occasions and as yet have had no response. This company says 'They offer speedy delivery and excellent customer service' another company all mouth and nothing to back it up. I would advise customers to source their goods elsewhere. Steve
Customer Services in BIG shops is extremely poor. My son and I spent a day last week looking to replace a TV. First point of call was Cash Generator where the young, rude and unhelpful staff attempted to sell us a TV that was not working and another that had no remote control even though it was advertised as having one! When we complained to the manager, he blamed both faults on the customer bringing in faulty items and staff loosing things! Next we went to PC World where we found a perfect 32" TV at the right price. But the shop refused to sell it to us because a fictitious customer had reportedly bought it! Strange, because it had the same name of a boy who had sold me a dodgy netbook overleaf on the display ticket. It was on shop floor being displayed for sale yet he had reserved it! So we left and went to Comet where we bought a 22" TV, which only worked for 3 days and as I write this TV is packed in its boxed waiting for an engineer to say it is faulty before a refund is given! That is more time off work for that plus more costly phone calls to Call service centres with Comet having the worst, unsympathetic, uncaring, not-customer focused, unapologetic, sarcastic I've ever dealt with. Now I have a TV, bought for Christmas with very little chance of us getting a refund BEFORE then so we can go get another one. The whole thing is a complete, unacceptable joke and we are not laughing! Anon
In this country if you book a holiday abroard especially a cruise, if for any reason it goes wrong such as flight cancellation be prepared for the following. It's the UK, so we don't return calls. It's not our fault but hang on, I'll just pass you on to someone else who doesn't give a damn either. Be prepared to be on hold for an hour only to be cut off. What about another flight you may ask? No can do, youll just have to miss your boat and contact us another date try sometime after Xmas. What about my money and all the extras ive paid for? No chance im afraid you lost that. What about the expense ive incured in petrol driving four hours and back from the airport, and what about the hotel I stayed in and the loss of two weeks parking? What about the money I paid for the cat to stay 2 weeks at a cattery? Why is no one from the company I booked with, willing to SPEAK TO ME?? Why did they send us home when there were other flights? Why do they always answer the phone to take your money but never to resolve an issue? Why do they answer the phone in America but not in the UK. We need to be a lot more higher in our expectations and ask who is sorting out what, when it goes wrong. Customer service in the UK sucks. Blue Nose
I got an outward bound sales call from Talk Talk. I'm already a long standing existing customer. I was offered a new package which made a lot of sense and I went with. Great. I was then asked to hold while the call was transfered to a manager who would confirm my order. (I hadn't ordered anything, but I suppose thats just being picky!). I then speak to a 'manager' who then proceeds to read out a script repeating everything that I have just been through and welcoming me to Talk Talk as a new customer. I explain that I am an exitingcustomer and don't need to go through this. "But I have to read this script" she says. It was so irritating, irrelevant and a waste of my time that I decided to call customer services (thats a joke). A ice lady told me that she would log my complaint. When asked if I could speak to someone in more authority, I was told no I couldn't and that no feedback was available, un less I wrote in. So I made two complaints about the customer experience. The first about my first call with Talk Talk and the second about the compalint handling procedure. I notice that last year Talk Talk opened a very swanky Customer Experience Centre. Shame the hype doesn't support the acual experience of being a customer. Joe Espana
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Explained what we needed, not much help. Then she said "I could try contacting you local branch". Eh (no 3!)?
I rang the local number says I; apparently all the branch numbers go through to a call centre in Leeds. Well, no wonder she hadn't heard of C****! I asked for a direct number, she couldn't give me one. "There's only a few staff work there in the warehouse". Don't you have a shop there? Well , there's only the warehouse and the trade counter. Duh! Having started the call with the name of the company I work for.......... I will call them and see if they'll speak to you, but evidently they wouldn't as they didn't. She said she'd ask the manager to call me.
He never phoned, but in the meantime the GOM decided to go up there anyway (over an hour round trip altogether); fortunately they had some of what we needed and have ordered the rest, should be in Friday, so another hour round trip.
Why in these hard times is it so difficult to spend nearly £200?
We needed some speciality protective clothing for Monday 13th, found what we needed on Workwear Express' website and placed the order yesterday (best part of £200). The banner across the top of the website trumpets "free next day delivery" so I thought the order would come today.
The carrier they use normally emails with a delivery time and when I didn't have an email this morning I decided to do some checking. They'd sent a confirmation of order as an attachment (which I didn't think I needed to look at); I looked at it today and found the dispatch date, 15th January. Eh?
I phoned them and asked if it could be brought forward, explaining I'd expected next day delivery. Apparently that only applies to "selected items". It couldn't so I had to cancel the order. He did apologise, at which point I said, "Well, it's your loss". He put the phone down.
So we tried Total Workwear, found what we needed but not wanting to get caught out again decided to phone in the order. After some difficulty I found their well hidden number with a message above it saying that the phones were usually very busy so it may be quicker to email them. In the meantime I phoned twice; of course it wasn't answered so I left a voicemail asking them to ring me as soon as possible as I wanted to place an urgent order, having been let down by another company. Still waiting to hear from them.
Partmaster/PC World/Currys. BT British Gas, Talktalk, LloydsTSB
By contrast,I have always experienced excellent customer service from AmazonUk.
Why didn't this go through the first time? Too short, too incriminating, darned - so I'm padding it up to bulk it.
Failed again, the second time. Sigh, maybe I should find an article on this sort of service garbage in our province and country. Seriously, so much you will pick up from The Marketplace - click on "cbc.ca" and go to the link.
This week portrayed what goes on in the $20 billion cellphone industry. Here are some representative eye-openers: so, caveat emptor (buyer beware), not caveat venditor anymore. The latter gets away if you assumed too much. I won't mention the names of of these huge intercom conglomerates for their unconscionable trade practices.
A varsity kid visiting Russia was penalized $18,000 for roaming charges. With CBC's intervenion, it was reduced to $5000. Cost to the Russian service provider $4.00 and air time usage was equivalent to downloading half (1/2) a movie. Markup - 125,000% (I didn't work this out).
Another firm reduced a subsciber paid for but insufficiently-used air time daily due to "maintenance cost" for his not knowing how to text. $205.00 and would not budge.
A US citizen (deported) in Toronto and recently divorced from her government official husband had to return to the States. Canceling her phone contract cost her $800.00.
A fat-cat federal Telecommunications Minister, a moron extraordinaire was interviewed; he passed the buck on to our CRTC (Canadian Radio-television Telecommunications Commission). I guess this is where the buck stops, DEAD, right on the track.
Lesson to take from this: DO NOT ASSUME. DO NOT TAKE THINGS FOR GRANTED AT FACE VALUE. KNOW WHAT YOU'RE GETTING INTO. If it's too good to be true, it probably is.
Happy weekend, folks.
The following are terrible: lloyds TSB, HBoS, scottish power, virgin media, orange, specsavers.
Jethro
Could they be the next big high street brand to call in the administrators. Too big to fail???????