The Weekly Gripe

Pinnacle Studio problems are so frustrating

I took my first steps into the world of video editing and producing home movies, using the quick and easy Movie Maker that comes with Windows XP.  I thought to myself, this is great, but I need to be able to do more.  Looking back I should have just stuck with Movie Maker!

Pinnacle Studio seemed to be a really good product at first.  I started using version 9.0 of the software, and I was about half way through making my first movie when I ran into problems with it crashing.  It had all been going so well, and I was actually quite pleased with the results so far.  Initially I was really impressed with the way you could throw in some cool effects if you wanted to (Yes, some people do go a bit mad with them!), and that you could really control the music, sound effect and audio tracks very precisely.  The scene transitions were very effective, and the title editor was exactly what I was looking for.

Pinnacle Studio, video editing, movie making software ...a nuisance having to redo all work that I lost

However, the application kept crashing and it was really becoming a nuisance having to redo all work that I lost every time this happened.  Also, the performance began to suffer as the project grew in size and that just made things unbearable so I decided to upgrade to version 9.3 and for a while things were good.  Suddenly though, I ran into difficulties again.  It may have been my fault this time, but for some reason or other I lost the ability to render my movie in anything other than the built in pinnacle codec (MJPEG).  This wasnt much use, because most other PCs and DVD players wouldnt be able to play a file with this codec.

Fed up, I put things off for a good six months at which point, I eventually decided to install version 10 and give it another go.  Big mistake, because my PC just has not been the same since!  This software is a perfect example of BLOATWARE in my opinion.  It sucks up all the available memory, and don't even think about turning on background rendering, unless you happen to have a Cray Supercomputer tucked under your desk that is!

I just dont understand why it runs so sluggishly!  I know my machine is getting on a bit, but Im not trying to make Star Wars here am I?  It's just a stupid home movie with a run time of about twenty minutes.  My PC is around three years old now, but it can still play some of the latest games, so that cant be the problem.  Also, on the rare occasions that it does crash, this annoying fault reporting dialogue box pops up.  I just need to get this damn project finished, and then Ill throw this software into the bin where it belongs.

Soon, I intend to sample the delights of Adobe Premier.  Im just hoping it is a better, more productive experience than the one I have had with Pinnacle Studio.


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Richard Mork

I have been using Painintheacle AKA Pinnacle Studio for 10 years and was getting a reasonable run out of 12 although wasted countless hours due to crashes etc etc etc, seen all the adds for the new quicker 17.5 Bought it BIG MISTAKE as soon as you download it you have to apply a Patch 17.6 why when its purchased it is not up to date I will never understand! Then spent 10 hours doing a friends wedding THEN IT JUST STOPPED could not do anything had to close the program Tried to restart it will not start all other programs on my computer start this one will not tried to repair through Control Panel still NOT WORKING should be a law against these thieves selling programs that never work as advertised.
5th Aug 14 03:08

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Downhearted of Devon

Pinnacle Studio 17 is driving me mad. I used Pinnacle 9 years ago and got to know its little foibles but managed OK. Then after a break in video editing I changed my camcorder and Pinnacle 9 couldn't accept memory cards for downloading film. So I splashed out and upgraded to Pinnacle Studio 17. Very difficult learning how to use it without any inbuilt tutorials but I managed eventually to make DVD of a friend's wedding. Then I went on holiday and returned keen to make a DVD of that. I started making it and all seemed OK. While I was still editing it I received an email with the Pinnacle 17.4 upgrade so, like a fool, I upgraded my software. After that the stills I had incorporated from the video appeared as read thumbnails with an exclamation mark on them. Every time I opened the project it said there was missing media, did I want to re-link it. So I said 'yes'. Then it told me it couldn't locate the missing media. So eventually I went through and removed all those stills I'd put in and re-edited the film without them. When it came to burning to DVD it wouldn't let me do so because it said there was missing media. So no I'm stuck. I've got rid of the stills I'd created but it won't let me burn to DVD. Now another email has arrived encouraging me to download Pinnacle 17.5. I daren't do so in case it messes it up even more. Why are there no simple ways of getting technical advice on this crap software from Pinnacle themselves? Is it because they know what crap it is? Can anyone help please?
28th Jul 14 07:07

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collar

So there are movies and then there are movies - My partner says its due to the company having to use there budget up by the end of the finacial year. This involves them doing as much research as possible towards the end of the finacial year in case they go over, and make sure this will meet there budget, otherwise their budget amounts for the coming year will be dramatically reduced. This is also why you see a lot of budget film releases in the summer and August in particular taking place but never fully backed up by the big sponsers, too many dodges, too little time and too much talent going to waste?
28th May 14 07:05

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zuriel

Just downloaded Studio 17.5 and it crashes and is sluggish cant do a basic edit with it. It has supposed to be the latest patch but it is still rubbish. Takes twice as long to render a few mins of footage than my previous Avid Studio when it WAS AVID. Now it's gone to pot like all the previous Pinnacle Studio versions were up to 14. Refund required cant use it.
28th May 14 02:05

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PleaseDoNotBuy

50 hours of editing and many test exports of my 4 min-clip, when I totaly finished, the pinnacle 15 chashes and crashes and crashes again and again. Waste of my time..... PLEASE DO NOT BUY THAT TRASH
23rd May 14 02:05

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Aashtarsrain

Well... I've been working (trying to work is more accurate) with Pinnacle 16 Ultimate for two days now and I wasn't able to achieve anything, just testing some stuff in-between dozens of crashes... I miss my Sony Vegas. But not for long 'cause I have to finish my project. Sooo.... to the cash desk again.
7th May 14 06:05

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dellt

I bought Pinnacle Studio 16 Ultimate a week ago, Still haven't been able to do one damn thing with it. I had been thinking about going ahead and buying 17U but am sure glad I opted to buy the lower priced one, now I'm only out about $50 for the sorriest POS program I have ever bought in my life. Last week their tech support (a joke) gave fixes? posted on their site which I had tried before I made out the support ticket. Nothing works and my system is far above their minimum requirements. I will never, ever buy anything with the pinnacle name attached or Corel if they simply repackage it. I have had Corel VS X6 and it works fine, I also have Cyberlink PD12U and it is the best and most stable of them all, never crashes and lighting compared to the others. Pinnacle should be thrown into the waste basket ASAP. Now I know some who use, the ones who can get it to work, but before you spout off, imagine how you'd feel if you could only get the open screen for a few seconds and then crashes every damn time. I have installed, uninstalled it about 5-6 times and finally have given up on that POS!
28th Apr 14 11:04

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PSU17

I have PSU17 and I keep getting an NGSTUDIO.EXE stopped responding crash every time I render a video clip. It's extremely frustrating and so far no help from support. I'm running an Intel I-5 760, 16GB of RAM, Nvidia GTX560 Card, and 4 internal HD's for different media. over 4TB of space. All folders have been changed as well in PSU17 all with no success in stopping the crash. I've spent over $200 in their software and can't get any resolution.
2nd Apr 14 02:04

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BJINCHENOA

I recently began encountering problems in the make movie process with my Pinnacle 15 Ultimate app. My preview showed everything working perfectly but DVD production process was doing all kinds of goofy things and not completing successfully. I spent the last two weeks extremely frustrated and confused by the sudden change when it had been working fine. I have stumbled across a solution for my problem and suspect it may help others. I went into the settings and changed the default setting of "Create File and Burn DVD" to just "Create File But Don't Burn DVD". The file created successfully, then I changed the setting to "Burn DVD From Previously Created Content" and burned my DVD.....The DVD produced perfectly ~ all sound was there and the overall burning process went faster! I suspect the default setting code may have issues or be "fragile" (just a small thing can make it go haywire). Anyway, since going to this method of producing DVDs I have burned many DVDs the past few days and all have come out fine. Hope this helps others who are experiencing similar challenges with Pinnacle.
17th Mar 14 03:03

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Skunk

Could be of some help if you find Corel VideoStudio on Facebook. Post your problem to their wall. They do not tend to like it if you post your problems on their wall. They will ask you for your email via DM and then get in contact with you. I had a 50% success rate. With Pinnacle 15 they could assist me with but Corel VideoStudio X5 Ultimate they have to find my me another solution. Used Pinnacle 9, 9.3 and 12 with all its frustration. Must say Pinnacle 12 on my XP system with a Q8400 CPU still very stable, suffers with HD editing though.
6th May 13 02:05

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Mario Basulto

I had serious commercial and technical supports with Pinnacle Studio. Here, in Brazil, I don't know where found a direct contact. I suposse that the problem is that when I start working with Studio, the fabricant was just Pinnacle, but became to Avid, becames to Corel, and now I decided not work with Pinnacle Studio. I have Pinnacle Studio 9, 11, 15 and 16. When I need to reinstall the softwares it is a nightmare film or a Hitchock suspense film, because it is a very hard way to found and reinstall the pluggins.
8th Apr 13 01:04

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Grum

Purchased Studio 16 and have had issues since. System is an i7 8 Core with 16Gb RAM and an Nvidia Quadro 4000 built for this program 3 weeks ago. Latest issue is that when applying video effects the audio becomes very garbled. No chance of getting timing right. Have to export, listen to it, tweak what you think may be correct timing and re-export to listen to it.
28th Feb 13 12:02

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-5

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