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After reading a number of posts on this website regarding recruitment agencies and their lack of service towards the candidate, I have realised that many of you need enlightening on the processes and business model of an agency. And just so you know, I am a Recruitment Consultant.
One of the biggest complaints I have noticed is about the service received from consultants. The simple fact of the matter is this: You do not pay a penny to use our services. We receive contact from our clients informing us of their need to fill a vacancy, we will then look for the most suitable candidates and not waste our time with unsuitable applicants.
We do not work for the candidate. It is impossible for us to stay in contact everyone on our database and provide a consistent for a number of reasons. One being the fact that most sizable agencies have tens of thousands of candidates on their books. Secondly, the number of people who apply for roles that they are not suited to or qualified for is simply staggering, there is no way going to contact 100 unsuitable candidates when I need to spend time contacting the suitable ones to screen and prepare them.
I am lucky to work in a specialist agency where the focus is on quality rather than numbers. However, I am familiar with the workings of high street agencies. I have also read a number of posts about never hearing back from one of these agencies. The problem here is that they have callcentre like targets: 90 outbound phone calls a day, X amount of CVs sent, X amount of interviews arranged, X billed each month before they see any commission. They simply dont have the time to reply to every application.
And before you complain about our huge salaries, Ill let you guess how much I earn. Expect to be surprised.
Ill close on a couple of helpful points to remember when using agencies:
- Use an agency that specialises in your industry; engineering, I.T, catering, etc.
- Dont apply to vacancies that you dont suit - youre just wasting time.
- Just because you are looking for work it does not mean that there are any vacancies. Sometimes we are telling the truth when we say that theres nothing available.
- And last but not least: Remember that you do not actually pay us anything and we are essentially a free service to candidates. I know you are frustrated that you are out of work, but I highly doubt that you would complain about the quality of a free meal if you were hungry.
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A quick note regarding the "free service" that you provide the candidates, it is of your best interest to find a suitable candidate for a client, which is paying a fee based on the salary if it is a permanent position, if it is a temp position then that is paid as per invoice but also a percentage.
Being of your interest to find a suitable candidate, so you can actualy earn anything. If you do not receive CV or have canditades you will never be able to fufil your goal of findind the suitable candidate. So you kind of also need us candidates.
It's of good term to respect candidates as in the bottom line these are humans just like you are.
months of complaining about their website and just 2 replies saying it`s fixed and yet it`s not
their site is broken and refuses too let me access my accounts with them so they're withholding my information so I can`t gain access to remove it
serious fraud is going on at that company and nothing is being done i really do advise that nobody uses them in future
Recruiters have no right to lie, demean, be snarky, rude, dismissive to candidates. If we call /email you then have the decency to reply. We are your read and butter.. When we eventually get jobs we tell people how rotten some of you are.
You work on commission. You need us to praise you and not tell all and sundry how rotten you are..
Don't be surprised by my handle and post as I've been wronged by recruitment agency. The fish stinks from the head.. and Jr Consultant is useless & her boss covers for her and that means taking it out on candidates who check in for work.
Does the recruiting agency have a right to ask me a directed debit to my bank account?
Could you answer by email, please? My email is angiangi226@yahoo.co.uk.
Regards,
Angelina
I received a call about some work at a parcel hub in Hinckley from an agency in Leicestershire, they made strange comments on the phone even before I had got to the role.
Are you sure you know how to get there? Yes?
Have you any job centre paper? Not signing on, sorry?
You are too small? Discrimination?
Yet had experience, civilised and travelled all over uk and the world.
They sent me there for a 3 am shift? Got there at 2.2o am? A drive of 50 mins. Got a text still have it, saying they would drop of a uniform at reception as can't work otherwise.guess what it is now 4am no one turned up? and I sent home security saying it has to be the uniform. I ring them later no apology?
Terrible attitude? Said what's your name again?
Maybe there's no work? And you turn up and get or don't get work? Playing around with candidates?
Felt cheated? Felt disrespected? I am better than you
You won't get a second chance, the previous agency gave me similar temp work, mon to Friday for 4 weeks, same times?
All they want here is to register?
They were so callous and thought they were better. I have read 500 books and been to 60 countries and worked with vip, I do apologise my house is not a mansion, but at least I have manners, been to makeup school and have prestigious exams, what have you got ? except a disregard for candidates and enjoy your manipulation. At the parcel hub some staff told me sometimes work and sometimes not, so why waste petrol? Lucky I have other work. What a poor first impression
Keep your parcels
grannie