I recently tried to contact Greene King through their website using their 'Contact Us' form. It was with regard to our local Greene King pub, The New Inn in Buckingham, closing a few weeks ago without any warning.
I told them that I had been a regular visitor for over 20 years and that the pub had never shut for any length of time. In fact it had only shut on a couple of occasions when the cellar flooded due to our local river rising in heavy rain. The pub is located on the corner of Bridge Street and Ford Street, and the river is only about 100 yards behind the pub. I just wanted to know why it had closed so abruptly this time and how long it will be before we got our local back.
I didn't get a reply back, not even an automated receipt reply. I then phoned the Greene King Brewery and spoke to a lady who couldn't tell me why no one had replied to my message via the website. She also couldn't tell me why the pub had been 'temporarily closed', but he did give me an area manager's phone number, however, and she suggested that he might be able to shed some light on the reason for the closure and perhaps know when the pub might re-open again.
I tried his number and the phone just kept ringing and ringing. No answer at all and no return call. I have tried again to contact Greene King through their website and this time I've told them what I think of their Public Relations when phone calls and emails go unanswered. My attempts to find out what's happening with our beloved local have all come to nothing so far because the brewery that owns it doesn't care enough to answer a simple query from one of their customers.
pubs all over the country closing weekly...
In this day and age with pubs all over the country closing weekly, you would think they would bend over backwards to inform patrons of their establishments what's happening in the hope that, when the pub re-opens again, that regulars will all come back. It takes years to get a good stock of regulars, but only a relatively short period of time to loose these regulars to other pubs.
Greene King appear to have a very uncaring attitude to the patrons of their pubs and if they don't change this, we'll vote with our feet and take our business elsewhere.
By: Steve R