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IHG wouldn't honour reward points for purchases at the hotel

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We all hear about enrolling in reward clubs to collect points for our spending and getting something in return, so I made a quick plan to treat my partner Pat to Crowne Plaza in Stratford-upon-Avon for her birthday and booked via Expedia.  It was an ideal place and everything was ideal during the stay.  I enrolled into an IHG Rewards Club to earn points on my stays and purchases so queried about getting points for this occasion. It was obvious that I couldn't get points for this accommodation as I had not booked directly with IHG but via another agency (Expedia).  However, all purchases made at the hotel would qualify and that is what I was told when I enrolled.

So, as my purchases of food and drink were done directly with the hotel, I have tried to get points added for these purchases but the answer I got from customer relations is something along the line of it is not valid as the booking was done by an external agency.  It is not the booking I want points for but the purchases I made directly at the hotel.

This got me nowhere so I wrote to their guest relations department in Brierley Hill, and they haven't the decency to reply or even acknowledge my correspondence, so after waiting long enough I have no intention of giving my custom to an organisation which doesn't honour what it agreed with the customer as well as not answering any of my correspondence.

IHG - wouldn't honour reward points for purchases at the hotel It is a shame as everything at the stay was spot on and I was hoping to stay more at their locations even though they are rather more expensive; but it looks like I will be saving a lot of money by spending it elsewhere.  The only downside is that Pat won't get treats at this level again.  I am considering Hilton or Marriott although Pat preferred Crowne Plaza overall, and so did I.

Big organisations like IHG treat customers who have been cheated on and whose rights have been violated like the little man in the street that doesn't matter as they think they are untouchable with the wrongdoing they commit.  Well, if more know about this then more may choose not to use IHG.  I have chosen not to use BT and Vodafone because of poor experiences and feedback by disgruntled customers who have had to fight for refunds where they have been wrongfully overcharged.  I have had some problems along the lines of doing things behind my back and not what was agreed which is similar to what I have experienced with IHG and this is enough for me not to want to bother with them.

By: John R Jones


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DaveK

DaveK

You can obtain the email addreses of CEOs at http://ceoemail.com/
DaveK
28th Feb 17 10:02

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grumpyoldwoman

grumpyoldwoman

Charmbrights, that's useful to know, thanks. Hope you had a good Christmas!
grumpyoldwoman
27th Dec 16 09:12

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1
Charmbrights

Charmbrights

Grumpy: You can get home addresses for company directors for £1 per company from Companies House.
Charmbrights
24th Dec 16 04:12

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John Richard Jones

John Richard Jones

I have written to Mr Richard Solomons
Chief Executive Officer
Global Headquarters and Europe Office
InterContinental Hotels Group PLC
Broadwater Park
Denham
Buckinghamshire
UB9 5HR

He has had enough time to acknowledge and answer my query but hasn't got the courtesy to reply. So much for IHG, I shall not go with IHG in a hurry again. By the way there is an offer for Claridges which I intend treating Pat to in the new year and I think will be a wonderful treat for her as well as an experience for me. I might end up preferring Claridges if they live up to their reputation as IHG simply isn't good enough.
John Richard Jones
22nd Dec 16 08:12

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grumpyoldwoman

grumpyoldwoman

John, I'd say if you have the time spread this around as much as you can, Trip Advisor is the first place that comes to mind. Then there's moneysaving expert and other consumer advice sites.

You can also find the names of company officers from companies house here https://beta.companieshouse.gov.uk/search?q=Intercontinental+Hotels+Group
But no home addresses unfortunately!

There's also a consumer rights department on the goverment website
https://www.gov.uk/consumer-protection-rights

Things like this really annoy me (you may have guessed that by now!).
grumpyoldwoman
10th Dec 16 09:12

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