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Can I just cancel my mobile phone contract?

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Cancelling a service when you no longer need it should be painless and straightforward.  So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it?

I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today.  However I have been told that I need to ring back on a certain date otherwise I can't cancel my contract!

The difference between this date they gave me and today is three weeks.  By the way, I haven't actually used the phone at any point during the last year due to the fact that it was lost somewhere at home.  I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).

Cancel mobile phone contract I have to ring back in three weeks time...

It makes me quite angry actually the way these mobile phone companies only seem to be interested in new customers, they couldn't care less about keeping their existing customers happy.  They have already tried to sell me a new mobile phone contract twice and I have given them a resounding NO each time.  They told me I could solve the lost phone problem with a new phone and contract.  But if I want to leave them I have to ring back in three weeks time and put myself through the hard sell again.  It's either that or I keep on paying them each month.

I have memory issues and have already told them reason I can't find the phone (it's in a safe place - so safe Ive lost it!).  I'm basically worried that I'll be hijacked into paying more if I phone on the wrong day.  I just wanted to ring up and cancel my mobile phone contract - it can't be that difficult can it?

By: Topsyturvy UK

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I too am being hounded by 3. I am a 77 year old pensioner, never used the tablet, as it got damaged beyond repair, I duly gave notice and stopped my d.d. they are threatening me for just £15.70. All the calls etc must be costing them a small fortune as I am called up to 4 or 5 times a day I do not reply I have written,
No company should be allowed to frighten ex clients, The word about how they go about their business needs to be put out there for the mobile paying public to see what could and proberbly will happen when they wish to end their contracts.
Can I do anything, I do not owe this awful company anything,
19th Sep 13 10:09




Suziemoo, write to them to complain putting in all the details as you have here. Cancel the direct debit with the bank. Do not bother to engage in any further telephone conversation with them - put everything in writing.

You'll probably start to get letters from so-called debt collection agencies. Reply to each one, simply stating the details - you probably can prepare a standard letter for this so that you only need to alter it slightly each time you send it.

Keep a careful record of all correspondence - both sent and received.

It is highly unlikely to go to the legal level but, if it does, make sure you go along and attend. In cases like this, it usually is simply a judge sitting in his office on his own, and you can go along and explain everything.

Don't let the bast**ds win!
31st Aug 13 02:08




I had a 3 phone on 18 month contract. A week before the end of the contract the phone died, just would not switch on. I rang and was told that I could get a free upgrade, so I did. The asian guy on the phone said that I could take a pay as you go sim card too for my old phone. I explained that I didn't know if I could get the old phone to work and he said that all I had to do was return the sim card within 14 days if I didn't need it. The new phone arrived and the sim card for it but the other pay as you go sim card did not arrive so I wasn't worried about it as the old phone was totally useless and I threw it away. I then noticed a month later that there was an extra amount of £6.40 going out of my bank account to 3 as well as my £32.00 a month contract. I rang 3 to find out what it was for and was told that it was for the 2nd contract. I said that I did not receive a sim for another contract and that the phone was useless anyway and so I could not use it. They are arguing that I agreed to the new contract on the phone and that they couldn't cancel it as I hadn't returned the sim card. I explained that the sim card had not arrived so how could I send it back to cancel? They say that I owe the 10 months contract amount @ £6.40 a month less 10% if I cancel? I then explained that the new phone I received now does not get any signal at my home or work place and very little anywhere else and so I want to cancel this one too. I was told that if I cancel the contract I owe the rest of the 23 months @ £32.00 a month less 3%!!! This is scandalous! The phone is not fit for purpose as I do not receive a signal most of the time! is there anything I can do?
31st Aug 13 12:08




I too have had issues with 3Mobile and trying to cancel my contract after the agreed period. I have received bills for the folowing months after I cancelled and now a debt collection agency is involved. 3Mobile insist that I have not cancelled simply because I did not use the PAC within the alloted time, so the contract rolls on as this forms part of their cancellation policy and contract terms and conditions, despite me using the phrase "I want to cancel the contract!" at the time. I asked them to quote where it states this within the contract terms, and also in OFCOM regulations, surprisingly they were unable to do this. End result though, after firm determination and the threats of legal action and of sending them a bill for £35 for each letter I have/will receive and £20 p/h for each call I have/had to make to resolve this, they have agreed to accept a small pro-rated amount for the notice period as payment and account closed! Still going to send them a bill though and will have to fight for amendment to credit rating file, but so far its 1-0 to me.
So my advice to anyone in this situation is be firm and clear about your rights - a contract ends at the end of your agreed term (albeit with an agreed notice period) so you can call them (usually one month) before its ends and give notice, they cannot refuse no matter what they say.
5th Apr 13 01:04




Hi all,

one year contract with Orange is finishing 27/3/2013 so I was calling them that i dont want renew it I want to end it. Still can't understand why but they refused to cancel it as the deal is worthfull, the deal check confirmed that the plan i have is the best. Nice, but am leaving UK so there is no point to keep the contract which is about to finish. Their answer? Sorry, can't help you ma'am. Your contract will be renew...

am desperate, what shall i do?

how to get rid of that?
4th Mar 13 02:03



Nightmare with

Hi, I just spent another 40 minutes trying to cancel a 3G monthly rolling contract with I called to stop the contract on 2012-Sep-11 since I had not been using it since Sep-2012. And I was told the contract wasn't stopped and that they would stop it today, immediately now on 2013-Jan-03.
It appeared that the staff tried to tell a different story as if I had wanted to keep the contract, knowing full well that I had not been using it since Sep-2012.
Their 3G services are ok, but the integrity of their staff is horrendously questionable.
3rd Jan 13 02:01



Disenchanted with Indian call centres

Hi, I've just spent 40 minutes on the phone, trying to cancel a 3G dongle monthly rolling contract. I've been passed around to five different departments, given my details again and again, been advised to purchase different operating software, told I am using the wrong kind (Linux), been offered an upgrade to something I don't want, been kept waiting, been rung back twice and am still no nearer cancelling this contract.

I do understand that they have probably been given instructions by their supervisors to give customers the run-around and to make cancelling as difficult as posible but there is a limit to anyone's patience.

I'm going to direct my query to the head office in Scotland and cancel my direct debit myself. Just wish I'd neve got involed with this useless company.
24th Dec 12 07:12



ash sharpe

I was comin to the end ov my contract 2 months ago and decided to upgrade instead of cancel but they sed they wud send me a phone out but they gt intouch with me and sed they didn't av any in stock so I decided to cancell which I did. And they sed that was all ok and gone thru fine so I paid the rest of my contract and then every thing was cancelld. And within a month they had sent me the phone out bt I cancelld everything. Wat do I do I've had the phone for ova a month now and they avent mentiond anything abowt it wen I've rang up to pay my current contract ,any1 have have a answer
14th Nov 12 12:11



Douglas Borthwick, Mr. F'n Angry.

Got taken for a ride by '3', circa the service in 2010, f'n never worked, & on complaining was Then informed that the original 3 dongle i purchased @£10/mnth, contract for ONLY 12 mnths, was (6 mnths later) now obsolete & subsequently replaced by a New 3- dongle. I foolishly carried on paying the obsolete dongle for almost 20 months & when terminated was then accosted by '3' for "outstanding revenues". To say, I despise '3' is being polite. They constantly chase me for 'outstanding fees' but I DO keep my moby-contracts, plus signatures, & is i'm now aware of 'aggressive bullshit' from Corporate malingerers. I now sit back & await their numerous 'legal conflicts'. Quite simply, 3 are best used as toilet paper.
9th Nov 12 12:11




Hi got a contract phone with 3 two days ago (the iPhone 4s) but have just found out that in a couple of weeks the iPhone 5 will be getting released... Is there a cooling off period where I can cancel my contract? I get good signal with 3 and wish to use them as a provider again just with the new phone... PLEASE HELP!!!!!!
7th Sep 12 03:09




i have a orange contract for 24 months i got it from carphone warehouse can i cancel it after 4 days do anyone have any idea?
14th Feb 12 06:02




i have a o2 contract for 24 months, ive had it 2 months and want the cancel it, i got it over the phone so i havent signed anything for it. im i legally bound to it? would anyone have the answer?
21st Nov 11 08:11



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