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Can I just cancel my mobile phone contract?

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Cancelling a service when you no longer need it should be painless and straightforward.  So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it?

I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today.  However I have been told that I need to ring back on a certain date otherwise I can't cancel my contract!

The difference between this date they gave me and today is three weeks.  By the way, I haven't actually used the phone at any point during the last year due to the fact that it was lost somewhere at home.  I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).

Cancel mobile phone contract I have to ring back in three weeks time...

It makes me quite angry actually the way these mobile phone companies only seem to be interested in new customers, they couldn't care less about keeping their existing customers happy.  They have already tried to sell me a new mobile phone contract twice and I have given them a resounding NO each time.  They told me I could solve the lost phone problem with a new phone and contract.  But if I want to leave them I have to ring back in three weeks time and put myself through the hard sell again.  It's either that or I keep on paying them each month.

I have memory issues and have already told them reason I can't find the phone (it's in a safe place - so safe Ive lost it!).  I'm basically worried that I'll be hijacked into paying more if I phone on the wrong day.  I just wanted to ring up and cancel my mobile phone contract - it can't be that difficult can it?

By: Topsyturvy UK


Leave a comment

   

annj

I too am being hounded by 3. I am a 77 year old pensioner, never used the tablet, as it got damaged beyond repair, I duly gave notice and stopped my d.d. they are threatening me for just £15.70. All the calls etc must be costing them a small fortune as I am called up to 4 or 5 times a day I do not reply I have written,
No company should be allowed to frighten ex clients, The word about how they go about their business needs to be put out there for the mobile paying public to see what could and proberbly will happen when they wish to end their contracts.
Can I do anything, I do not owe this awful company anything,
19th Sep 13 10:09

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-23

miserablemoaninggit

Suziemoo, write to them to complain putting in all the details as you have here. Cancel the direct debit with the bank. Do not bother to engage in any further telephone conversation with them - put everything in writing.

You'll probably start to get letters from so-called debt collection agencies. Reply to each one, simply stating the details - you probably can prepare a standard letter for this so that you only need to alter it slightly each time you send it.

Keep a careful record of all correspondence - both sent and received.

It is highly unlikely to go to the legal level but, if it does, make sure you go along and attend. In cases like this, it usually is simply a judge sitting in his office on his own, and you can go along and explain everything.

Don't let the bast**ds win!
31st Aug 13 02:08

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-17

Suziemoo

I had a 3 phone on 18 month contract. A week before the end of the contract the phone died, just would not switch on. I rang and was told that I could get a free upgrade, so I did. The asian guy on the phone said that I could take a pay as you go sim card too for my old phone. I explained that I didn't know if I could get the old phone to work and he said that all I had to do was return the sim card within 14 days if I didn't need it. The new phone arrived and the sim card for it but the other pay as you go sim card did not arrive so I wasn't worried about it as the old phone was totally useless and I threw it away. I then noticed a month later that there was an extra amount of £6.40 going out of my bank account to 3 as well as my £32.00 a month contract. I rang 3 to find out what it was for and was told that it was for the 2nd contract. I said that I did not receive a sim for another contract and that the phone was useless anyway and so I could not use it. They are arguing that I agreed to the new contract on the phone and that they couldn't cancel it as I hadn't returned the sim card. I explained that the sim card had not arrived so how could I send it back to cancel? They say that I owe the 10 months contract amount @ £6.40 a month less 10% if I cancel? I then explained that the new phone I received now does not get any signal at my home or work place and very little anywhere else and so I want to cancel this one too. I was told that if I cancel the contract I owe the rest of the 23 months @ £32.00 a month less 3%!!! This is scandalous! The phone is not fit for purpose as I do not receive a signal most of the time! is there anything I can do?
31st Aug 13 12:08

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-19

weeebadger

I too have had issues with 3Mobile and trying to cancel my contract after the agreed period. I have received bills for the folowing months after I cancelled and now a debt collection agency is involved. 3Mobile insist that I have not cancelled simply because I did not use the PAC within the alloted time, so the contract rolls on as this forms part of their cancellation policy and contract terms and conditions, despite me using the phrase "I want to cancel the contract!" at the time. I asked them to quote where it states this within the contract terms, and also in OFCOM regulations, surprisingly they were unable to do this. End result though, after firm determination and the threats of legal action and of sending them a bill for £35 for each letter I have/will receive and £20 p/h for each call I have/had to make to resolve this, they have agreed to accept a small pro-rated amount for the notice period as payment and account closed! Still going to send them a bill though and will have to fight for amendment to credit rating file, but so far its 1-0 to me.
So my advice to anyone in this situation is be firm and clear about your rights - a contract ends at the end of your agreed term (albeit with an agreed notice period) so you can call them (usually one month) before its ends and give notice, they cannot refuse no matter what they say.
5th Apr 13 01:04

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-22

Dtzz

Hi all,

one year contract with Orange is finishing 27/3/2013 so I was calling them that i dont want renew it I want to end it. Still can't understand why but they refused to cancel it as the deal is worthfull, the deal check confirmed that the plan i have is the best. Nice, but am leaving UK so there is no point to keep the contract which is about to finish. Their answer? Sorry, can't help you ma'am. Your contract will be renew...

am desperate, what shall i do?

how to get rid of that?
4th Mar 13 02:03

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-31

Nightmare with THREE.co.uk

Hi, I just spent another 40 minutes trying to cancel a 3G monthly rolling contract with THREE.co.uk. I called to stop the contract on 2012-Sep-11 since I had not been using it since Sep-2012. And I was told the contract wasn't stopped and that they would stop it today, immediately now on 2013-Jan-03.
It appeared that the staff tried to tell a different story as if I had wanted to keep the contract, knowing full well that I had not been using it since Sep-2012.
Their 3G services are ok, but the integrity of their staff is horrendously questionable.
3rd Jan 13 02:01

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-29

Disenchanted with Indian call centres

Hi, I've just spent 40 minutes on the phone, trying to cancel a 3G dongle monthly rolling contract. I've been passed around to five different departments, given my details again and again, been advised to purchase different operating software, told I am using the wrong kind (Linux), been offered an upgrade to something I don't want, been kept waiting, been rung back twice and am still no nearer cancelling this contract.

I do understand that they have probably been given instructions by their supervisors to give customers the run-around and to make cancelling as difficult as posible but there is a limit to anyone's patience.

I'm going to direct my query to the head office in Scotland and cancel my direct debit myself. Just wish I'd neve got involed with this useless company.
24th Dec 12 07:12

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-17

ash sharpe

I was comin to the end ov my contract 2 months ago and decided to upgrade instead of cancel but they sed they wud send me a phone out but they gt intouch with me and sed they didn't av any in stock so I decided to cancell which I did. And they sed that was all ok and gone thru fine so I paid the rest of my contract and then every thing was cancelld. And within a month they had sent me the phone out bt I cancelld everything. Wat do I do I've had the phone for ova a month now and they avent mentiond anything abowt it wen I've rang up to pay my current contract ,any1 have have a answer
14th Nov 12 12:11

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-27

Douglas Borthwick, Mr. F'n Angry.

Got taken for a ride by '3', circa the service in 2010, f'n never worked, & on complaining was Then informed that the original 3 dongle i purchased @£10/mnth, contract for ONLY 12 mnths, was (6 mnths later) now obsolete & subsequently replaced by a New 3- dongle. I foolishly carried on paying the obsolete dongle for almost 20 months & when terminated was then accosted by '3' for "outstanding revenues". To say, I despise '3' is being polite. They constantly chase me for 'outstanding fees' but I DO keep my moby-contracts, plus signatures, & is i'm now aware of 'aggressive bullshit' from Corporate malingerers. I now sit back & await their numerous 'legal conflicts'. Quite simply, 3 are best used as toilet paper.
9th Nov 12 12:11

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-29

Mark

Hi got a contract phone with 3 two days ago (the iPhone 4s) but have just found out that in a couple of weeks the iPhone 5 will be getting released... Is there a cooling off period where I can cancel my contract? I get good signal with 3 and wish to use them as a provider again just with the new phone... PLEASE HELP!!!!!!
7th Sep 12 03:09

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-19

piglet

i have a orange contract for 24 months i got it from carphone warehouse can i cancel it after 4 days do anyone have any idea?
14th Feb 12 06:02

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-6

rachel

i have a o2 contract for 24 months, ive had it 2 months and want the cancel it, i got it over the phone so i havent signed anything for it. im i legally bound to it? would anyone have the answer?
21st Nov 11 08:11

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-24

podgy

if anyone want to cancel a contract from 3network
& do experience a problems when phoning 3network
or in a shop well simple thing to do is go to your bank
& cancel the direct debit with 3network. That way
3network can't take your money & if they send you
a bill thru post, don't pay it just write to them explain
what the situation is or if don't care rip the bills letter
in the bin simple as that also 3network would do
anything to keep their 3 image perfect & probably just
leave you alone. Don't worry as there are plenty of
other network to chose from also pay&go, easy....
10th Oct 11 06:10

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-29

Knight5ter

Hi I have 3 x three phones and have had one for 20mths one for 14 mths and a recent 4 mnth one , they have just agreed to cancel the phones as they can no longer provide network coverage where I live , but want me to send all the phones back to them before they will cancel ?? hmmmmmm surely I have been paying for these phones a percentage every month and said this to them but they are insistant I have to return phones ... NO where in there T7C's do they say about returning the phone if they cancel the contract.. whats your thought all
16th Jun 11 05:06

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-17

DK

Referring to Bubblesmunchkin problem - I had a 3 contract in 2004-5, which I gave them a month's notice to terminate the contract, upon which I got a call from 3 on the last day of the notice period and offered me to upgrade for which I said NO to them and told them that "IF" I want renew my contract I will get back to them. Then instead of closing the file, they kept taking the funds from my bank account until one day after 3-4 months I noticed the charge on my bank statement. On calling 3, they told me that I was suppose to call them back and ask them to terminate the contract (note I had already given them 30days written notice). After this they said that my 30 days notice period will start from the day I called them back, and on proving to them that I had made not a single phonecall from the previous end date, I threatened to take court action - upon which they refunded the 3-4 months charge back into my account. But this was not the end of it - they contacted me to my new address after 3 years through debt collection agency asking to pay back to them "my money" along with interest - thankfully, I had kept the proof (signed-for letter receipt) stapled to the termination letter and a confirmation from 3 for the refund, which after sending them the copy via email and again threating to take them to court - I got a "verbal" assurance from 3 custoomer service that it was a mistake - I asked them to give a written confirmation to which they resisted and finally sent me an email confirmation.

Again, knowing these issues/hassels we (my wife and myself) kept away from the "contracts" but finally decided to go to 3 as they were offering the highest number of calls and eat as you can data usage with IPhone 4 - but our phone line was not enabled for a week, and now we tried to take it back to them after a week and they are refusing to cancel the contract and are charging us from the day we were handed the phone.
31st May 11 05:05

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-10

ross

hi guys I need help I have lost my phone and I haven't paid my bills due to some problems I am on 3 network so what can I do any pl z help me
21st May 11 02:05

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-33

Bubblesmunchkin

I cancelled my mobile phone and interned with 3 back in November 2011. I've contacted them more times than I care to remember (but have it all documented). Keep telling them that the contract is cancelled (I gave the required months notice), but they still keep billing me. They've sent me to debt collectors twice and had to recall my file each time. They keep telling me that the contract hasn't been cancelled. They even called me a liar at one stage. On the phone they tell me that they will cancel everything and that I don't owe them money, but then I get a statement from them demanding money. I've written to them, emailed them, and this morning have written to the Executive Office. I've already taken solicitors advice and am more than willing to go to court for this - and sue them for ruining my credit rating. Has anyone else had this problem?
28th Apr 11 12:04

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-25

nikky

yes exactly thats why im going to start complaining to every one I can find above them and to trading standereds and complaints and name and shame websites if anyone would care to join me or take part in this experiment. I would love to see if the government things its ok for these companies to treat us like we have no leagal rights and if we are not even human
11th Apr 11 06:04

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-11

MikeP

Most mobile phone contracts are upsold to the extent that the user only uses a small proportion of the airtime/data/texts he pays for. Apparently the average UK contract is 600 minutes, a typical user, whatever that might be, uses 240 minutes. The networks are profiting out of that. On top of that, you have the 'free' phone which is costing you £25 a month over 24 months, discount the cost of the calls you make, maybe £10, the 'free' phone costs you £15 X 24 = £360 when you could probably buy it for £150.

It is indeed a huge scam. Then there's the 'roaming' charges .....
11th Apr 11 06:04

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-9

nikky

I think mobile phone contacts are a scam how can something your paying more than its worth, and still be getting it free I think if you chose to stop paying for a contract phone they shoud cahrge you for the phone and nothing else. and in saying that the only reason they make you pay for the contract monthly is so they end up getting more from you than the phone is actually worth. thats why there contracts should be invalid because they state that the contract phone yes contract phone is free gift but the contract is for a phone so its a lie because it is not free, even the termination fees means you end up paying about 700 pound or more for an apparently free gift. what they do to there customers is robberey and extortion and should be illegal
11th Apr 11 06:04

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-7

Parvz

I recieved a letter saying that I owe three company £711.37h I don't, I have never had a Three contract line, so how do I cancel this one?
25th Mar 11 04:03

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-12

Angel

I wish there was more legislation for mobile phone contracts, I see now end of persons with learning disabilities being sold very expensive monthly payment contracts, when they are on benefits and end up not being able to afford to pay their utility bills because of it.
8th Mar 11 06:03

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-10

Ruth

With my contract phone I had to write to them to give a months notice. If I were you I would write a letter and have it ready to post and pop on the calendar so you dont foget to post it. I would makke sure that you have a copy for the letter for proof with the date and then goto your bank to cancel the monthly direct debit. Good luck
3rd Feb 11 10:02

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-3

inspiration

u can simply ask them to keep u on pay as you go automatically as soon as the contract ends.. that way u don't have to remember when to ring back. I did that with my o2 contract
4th Jan 11 01:01

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9

S.W

I bought a blackberry curve on contract witch is paid my dd (direct debt) but I'm having all this commotion as they are taking 2 payments out of my bank account and not 1? I can't afford all this anymore if any one is considering buying a contract phone pay it over the phone I can't cancel mine :(
2nd Jan 11 12:01

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6

ray

Don't get a phone contract.Buy the phone and either go pay as you go or get a 1 month sim deal.Tesco do a sim only deal 1 month contract ,you get 500 minutes,3000 texts and 500mb internet usage.

There is no point signing something to say you will pay a phone company for the next 12/24 months.You must be mad !
28th Dec 10 09:12

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-1

Barry Rotter

I cancelled my 3 contract last month by writing a rather snotty letter addressed to a Glasgow address and I put in huge capitals "please do not contact me regarding this just cancel my contract." it worked too, my last payment was taken 15/11 and I've not heard a peep! They even sent me a letter to acknowledge my cancellation.
23rd Nov 10 09:11

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2

paul

haveing a lot of trouble with three network keeps going down customer service dont listen desperate to end contract so is my daughter any advice welcome my advice to everyone dont go with three and stick to pay as u go
23rd Nov 10 07:11

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9

Caz

If your still binded into the contract there is no way of cancelling unless you pay the fee. for example virgin charge over £600.00 to cancel a mobile with them. I have a blackberry bold 9700 wish is around £250.00 and they want £600.00 to cancel. I have told them I will return the phone and thats still no help.The reason I want to actually contract is because I have had problem after problem with my bills. Charging me for minutes and texts that they shouldn't be. I got 3000 texts last month and they charge me 12p per text for over 800 texts. Please people do not sign up with virgin. You get no where with there customer services. Worst thing I ever done.My last bill was £99.00 and my monthly bill should be £30.00 I worked out my minutes of 589 and I get 600 and they still over charged me really bad!! VIRGIN ARE RIP OFFS!!
8th Nov 10 03:11

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-5

Billy

It seems to me that a contract is binding once you sign up for it. People would not expect the same of any other kind of contract.
You people signed up to pay a set ammount for an agreed period, then complain because you lack the foresight to consider if you can afford it.
I know its unlucky if you take out a contract and loose or break the phone, but how is this the problem of the provider. If I buy something from anywhere and loose it, I dare say I would have little luck holding the store responsible.
When you buy a mobile on contract, the phone is not free, payment is simply spread over the contract length. The only legal way to get out of such a contract is if the provider changes the contract to your detriment. This does not happen often, but it does happen.

I do agree that leaving a provider at the end of a contract can be a pain. I tend just to write to the provider informing them that I wish to end my package at the end of the contract and send using signed for delivery. Then after my last payment is taken I cancel the direct debit to avoid misunderstandings, it has worked so far.

@David
If you truly had a CCJ placed against your name without your knowledge then it is possible to get it removed. A business has to prove that they informed you that you were being taken to court, often difficult since they rarely use recorderd delivery.
19th Oct 10 02:10

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5

direct

Hate to say but the mobile industry works to a simple return of investment model. They invest in the customer first by supplying a nice new shiny phone and expect this to be paid back over the contract length. Because of this they will expect the client to fulfil their contract commitment as this is how they make their money. trying to cancel the contract is buying something on HP and then deciding you don't want to pay it back. However if you feel you have no coverage you may have an option within the first few weeks of the contract to return the phone and cancel the contract but it needs to be logged.
7th Oct 10 05:10

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1

val

just lost my job so cant afford the next 9 months with 02 but they,re saying they,ll charge me £240.00 to get out the contract how do I pay that when I cant afford £30 per month can anyone help
18th Sep 10 04:09

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0

andy

guys if you need help with mobile contract issues I can help alot of these contracts are what you call distance selling ( over the phone ) if you have a dispute with these companies many have to keep their voice recordings for 6 months. Please feel free to call the people who provided the service to you and ask for a copy of the voice recording as you are in dispute re the contract.
this should sort out you problem If you need any more help feel free to call me Andy @ blue mobile
07761-973490
13th Sep 10 09:09

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-4

Lynne 58

I was sold an Orange contract I wasnt told I could have had an 18mth contract but was told there was only a 24mth contract which I was mis-sold, well I think so. Wonder if there is anything I can do about it
11th Sep 10 10:09

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0

mandym

I am having problems with virgin mobile. My mobile has had to be replaced 4 times and the still insist on sending me the same model of phone. I told them I was going to citizens advice and they are still no help. I think they dnt care as long as they are getting money from you. Oh and my mobile is only 3 months old and they keep trying to fob me off. My advice is stick to pay as you go its less hassle.
4th Aug 10 09:08

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0

david

my husband had a laptop and dongle stolen we rang and canceld the cotract as he no longer had it the told him that he had to pay the whole 18month that was left on the contract ,when he refused stating that he was not getting a sevice, he said he will get a solicitor involved as he was disputing the contract ,they put a default on his file he now has no way of getting any credit for the next 6 years its a nightmare, he paid the bill to get them of his back but has made no difference, they put sattisfied against it but its still on the file so no one will touch us.. this was all done without our knowledge ,we have contacted many companys over this ... otelo mobile phone ombudsman,watch dog , etc etc we are going to fight this all the way to court if we have to .. thanks for reading.hope it may help you.
8th Jul 10 08:07

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0

Daniel

I am having the same problem with 3. In the end I cancelled the direct debit and let them take me to court. I will explain this to the judge and let him decide.
Whenever you try to phone they leave you hanging around in a very lengthy queue and paying to talk to them unless you also have a mobile phone with them.
Just cancel the direct debit and let them take you to court.
They were very quick to spot the direct debit cancellation. I only cancelled two days ago, and my payment was not due for 4 weeks.
13th May 10 07:05

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0

confused.com??

? ? ? ? ? ? ? ? ? ? ? ? ? its confusing. all I want 2 know is if I can cancel my phone contract. not a long boriing story
22nd Mar 10 01:03

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0

gibgerbee35

How do I cancel an orange mobile contract due to 'NO SERVICE' displayed all the time
12th Mar 10 08:03

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0

3simcard

beak simcar register it as stolen and dont continue the contract say cancel then done, dvzproductiuons was right that is a second way of canceling exsisting account.
26th Feb 10 10:02

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0

dvzproductions

smash the phone bring it back in and say it is broke I dropped it etc, then they say we can repair if for a small fee or if insurared free, say no thanks then they will give say do you want to cancel exsisting account say no then all done
26th Feb 10 10:02

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0

Fadiela

Does anyone know how to unbar a cellphone. Its a samsung C3053
2nd Feb 10 12:02

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1

Fadiela

Hi. I would like to cancel my altech autopage contract very soon. Is it true that I may have to pay a cancellation fee of over R3000? This is terrible! I felt so lucky when they called to offer me a cellphone contract as I was thinking of opening another account ANYWAY. Sadly, I do not feel so lucky anymore. This sucks and so does their service. All I want is to get out, NOW!!!
2nd Feb 10 12:02

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0

Zoe j

In regards to julie's comment the company are right as u have seen the product u were happy with and u accepted it if it was something wrong with goods different. For example if u bought a car signed all the agreements and tested it before agreeing to the purchase u couldn take it back cause u dont like it cause u seen a car u like better in the garage down a road. And plus no company likes giving money back. If it was done over the telephone then u be covered under dsr (distance selling regulations) where u have 7 days to return it this is because u haven had the option to see the product and test it before purchasing it
24th Jan 10 12:01

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0

Zoe j

On the comment with no coverage with t-mobile u have a 14 day period when u take the contract out that if u find when u accept the phone u have no coverage when u took it out that v are able to return it also as it is a mobile it not used for a specific place it mobile so u may not have coverage in one or two the areas but majority u will and also the t's and c's provided reflect this worth having a look. Also this the same with all networks
24th Jan 10 12:01

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0

Beauty

I need to cancell my contract, firstly I lost my sim card,secondlly nothing was deducted from my account but I was receiving funny messages from MTN ,now I have lost my phone. So I to cancel the contract and pay what ever I am suppose to pay
21st Jan 10 12:01

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0

Smudge

I get no signal at all either at home or at work and T-Mobile won't let me cancel my contract... it is absolutely no use to me whatsoever. People always have to leave a message and then I get charged a fortune to listen to my messages! I think it is unfair that they won't let me out of the contract. Has anyone out there managed to cancel a cotract because of no or poor coverage?
30th Dec 09 12:12

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0

Damien

is it possible to just go to your bank (local branch natwest, etc) and ask them to remove the contract from your account?
17th Oct 09 07:10

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0

Makin U C Sense

The reason you are stuck with contracts is because you have not paid off the handset.

You can't get a handset for free (or reduced) under the agreement that you will stay with the company for 18 months and then cancel !!

What are people thinking !!!

The only reason you got the phone in the 1st place is because you promised to be with them for 18 months, if you cancel you owe the company the rest of the agreement fee to pay off the handset.

Why is this hard for people to understand????

You are not tied to a contact for the sake of it, it's because you own something that you haven't paid for, THE PHIONE !
5th Oct 09 02:10

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0

julie

Took out 24month contract on Friday 2nd October 09 had phone 4 days need to cancel. Took it out with Phones4u they refuse and say they dont have a cancellation policy only 7 day Peace Of Mind for internet orders ONLY.
5th Oct 09 11:10

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0

maria anderson

hi I want to cancel my contract with yous and the money yous took out of my bank account yesterday put back in because I havent used ahy of the sim cards as I am not paying for something im not even using and never used I would like the money put back in today other wise im seeking legal advice I would like a reply straight back not hours or days later thankyou
2nd Oct 09 10:10

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0

mich

I want to cancel my phones with 02 but it does not finish till 2010 october. can you please help me?
19th Sep 09 04:09

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-2

mobile contract solutions

If you want free advice on how to get out of or change your mobile contract or network without penalty then please email me mobilecontractsolutions@live.co.uk and I will do my best to help
26th Aug 09 09:08

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0

ukmedicg5

Its not just 3, I have been trying to get out of an orange contract since feb, despite being with them years and my last upgrade bing in 2006, when I asked for an upgrade I got told no, so I went elsewhere. I immediately gave notice I was leaving them, will they cancelled the contract - no. Instead they tell me that until I use my puc code the contract stands, will they send me a puc code - no. All the time they are adding fresh monthly charges and now sending debt collectors after me.
20th Aug 09 01:08

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0

debs

debs yes 3 r the phone devils company I have tryed to get out of the contract with them I got a phone for my 12 year old boy as he has learning difficultys for saftey more than anything he lost it and I cant work because im his carer so money is short at the moment so I told them thay are getting nothing until it goes to a debt colleting firm . ive been with three for years and was a loyal costermer thay wouldnt evev change the contract even thou my boy has learning difficultys I told them thay are like the mafia and dont deserve to have costermers and the contract end in april 2010 and the money paying them would be best used for education things I am going to fight them all the way cause human conpassion is a thing every body likes and is good fror buisness
23rd Jul 09 10:07

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0

Rod

Write them an email asking for confirmation that your contract will be terminated. Most ask for 30 days notice. Cancel your direct debit to them after this time .Simple
9th Jul 09 09:07

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0

NEVER USE 3

I totally agree with every comment made on this site about the totally useless company of 3. I too had an 18 month contract, contacted them after 40 minutes of call to be told I had to call back exactly 30 days before the end of contract if I wanted to cancel - which I did. Was on the phone again for another 45 minutes to be told it was the fault of the handset and they would send another phone to try. I agreed to disagree and made clear I did not want another contract and that no fees would be made. They confirmed this. I had 14 days to return it. The phone arrived next day with no contract letter and was no better. Useless network coverage, no fault of my first phone. I called next day for over 1 hour being passed from one section to another, only to be told I couldn't cancel, that I had a contract for another 18 months!!!! JUST CANCEL YOUR CONTRACT WITH 3 WHEN YOU CAN 30 DAYS BEFORE NEVER ACCEPT ANOTHER. PHONE TO TRY. I have now sent 3 RD letters to their office, head office and to my credit card company for disputes. I have cancelled my DD and will be cancelling my card once the last payment has been made. As for the phone I have I will take it back to a 3 shop and get them to sign for it. THERE IS NOT 100% COVERAGE ANYWHERE IN THE WORLD WITH 3. The sooner this message gets around the better, DON'T DO IT YOU MIGHT THINK YOU'RE GETTING A GOOD DEAL BUT YOU'RE NOT!!!
8th Jul 09 10:07

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3mobilesuck

dont know what to do next,i have just had a phone upgrade from 3, and have decided I dont want the phone or the contract anymore,gave 3 a call told them I wanted to cancel as you can within 14 days.but got put on to a stupid woman who kept going on about how good the new phone they sent me was and have I checked the camera and taken a picture becouse its so good.so I was just saying yes to it all to get her off the phone.then she said coz ive used the camera it cant be returned.i nearly wet myself laughing as I thought that was a joke but it seems not.ive had the phone for 2 days,can anyone help I might just cancel direct debit
18th Jun 09 10:06

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Mr never lie down

3 mobile its simple dont take a contract with 3, their nickname is hotel california, you can sign in but never leave, their pestering staff only put information on the system thats false and never take an ounce of notice of letters that you want to leave, pass it on stay away from 3, email all your friends to send to ten of theirs and so and so on and watch them go under.
16th Jun 09 10:06

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Teedoff

Yes - the worst mobile phone company is x xxxxxx! I renewed my contract (18mth one which ends Oct this year) but my phone kept breaking down. I took it back more than 3 times and I was assured by x xxxxxx that if that was the case I would be given a replacement phone 'like for like'. On the fourth return of phone - I was then told that they would not give me a new phone as I only had 5 months of my contract left! Needless to say I cant break the contract and I've had to use my daughters old phone to continue having any communication at all! Its a disgrace and they will lose my custom as soon as ......
10th Jun 09 08:06

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jacpad

yes it can,an apsolute nightmare. Just spent 1hr 15min trying to do just that.
3rd Jun 09 06:06

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jacpad

yes it can,an apsolute nightmare. Just spent 1hr 15min trying to do just that.
3rd Jun 09 04:06

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ron P

I had a 18 month contract with 3 which was coming to an end in June 09 I wrote to them in March asking them when would the final D D be taken and also informing them that I give them notice to quit the contract, no response was ever given to my letter so I cancelled the D D in April knowing full well they would pursue me for the money owing(not in dispute about that) I started getting calls from them asking for the money and I told them once I recieved instructions for the contract to end date I would send them a cheque no problems but it seems that my notice to quit by letter in March was sent to early ??? they also disabled my phone so I had to use a landline and like all other users I was given the run around in the end I relented and paid the outstanding amount but was then told that I still owe for a period from the 24th June through to 2nd July but I had already gave them notice by letter and over the phone to the guys who started ringing late May in the end I just hung up they can now whistle for that money I will never ever use that company again Ron p
3rd Jun 09 09:06

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julian_allen@hotmail.co.uk

I Just want to cancel my phone with Three, how difficult is it I will have to pay a cancelation fee of £250 to £350 I Will of had the phone Twelve month in September, It Will not ring out I have sevral missed calls a day some time,it Echos, it go's on to divert when I call out every body talks over me and I talk over them,when the phone works batterey only last for till 3.30 in the afternoon, then cuts off, how do I go about getting a pack code,do I just stop my standing order, so that I can sign up with Orange that dose work in my area. Julian
30th May 09 09:05

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justice

I just went into the store to cancle my 18 month contract due to lack of signal. im better of with a land line I hate 3 no signal no english one big con. Spoken to a dosey (manager ha ha ha) guy at chapelfield They refuse and tell me I should test the phone before leaving the store!!!! I cant wait till they get sued
27th May 09 07:05

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nikki09

Cancelling with 3.

My contract ran out on 4th March 09. After deciding to go to another network I sent a recorded delivery letter to 3 giving them my 30 days notice to cancel. I received a voicemail from 3 asking me to call them. When I called up to confirm that my cancellation notice had been confirmed, they told my I'd have to speak to cancellations. I spent 20 mins on hold, got through to somone and got cut off. A customer services rep called me back and kept me on the phone for 45 mins trying to persuade me to stay. I rang the next day to confirm cancellation and spend another hour on hold with no luck.

In the end I phoned Trading Standards who advised me that unless 3's T & C's stated that I had to call to cancel (they don't), my letter would be sufficient. My reason for cancelling with 3 was bad reception. My reason for never returning to them is the difficulty you experience ending your contract. I would advise anyone having problems cancelling their contract by phone to send a recorded delivery letter (including details of any calls you've made to cancel already).
15th May 09 01:05

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Lottie

3 never ever ever again.

I had a nightmare trying to cancel my contract. I rang them and even followed up by putting it in wrting and they still claimed I hadn't cancelled it because guess what............they was no note on my file saying that I'd rang to cancel it and no note of a letter.

I have never swore so much at some poor helpless sap on the end of a phone as I did that day. Had to wait another 30 days and I did exactly mahesh says I just kept saying cancel my contract, cancel my contract.

I have never come across a company as appalling as 3.
27th Apr 09 02:04

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Owainjez

I sympathise with you - I'm waiting for Thursday to come so I can finally cancel my contract with 3. I had the same inane conversation when I wanted to give 47 days notice, apparently "minimum 30 days notice" now means "min/max 30 days notice".

Interestingly, when I challenged whether my 30 day notice date fell on a Sunday or Bank Holiday, I was told I could call on the 29th or 30th April, neither of which are on a Sunday...

I had the hard sell the first time I called which led to me, quite uncharacteristically using my two 'swear-warnings' as they just wouldn't listen, and eventually I resorted to repeatedly saying "cancel the contract" each time the salesman opened his mouth. Their best offer (my reason for cancelling was the charges were too high) was to put a bar on my phone to keep my bills low!?!?!

I'm expecting to call on Thursday only to be told I need to give notice in writing, and so another lengthy dispute begins!
27th Apr 09 07:04

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wecare

caazzaa ..... unless you expressly agreed to additional services then 3 should not be charging for these. send an email to executive.office@three.co.uk - explain the issue and ask for evidence that you ever agreed to additional services + ask them to remove the additional service and reimburse you
20th Apr 09 11:04

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caazzaa

I recencly took out a phone contract with 3 my contract was 4 for £21 month I have now recived my bill and its £31 a month due to them adding mobile video messaging I rang them regarding this and they told me this was automaticly added on and cant be removed . does any know if they can leagally do this as I havent paid my bill and they have diconected my phone.
26th Mar 09 10:03

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mahesh

I have repeatedly tried to cancel my contract with 3. It actually expires on the 24th April 2009 but the are so unwilling to accept and now want me to call back exactly 1 month before termination date!!..Why they can not just accept a longer notice period baffles me..They are not in the least interested and instead expect me to repeat time and time again why I wish to cancel. I think the game is to p*** you off so much by passing you from pillar to post that eventually you just give up!..I am now going to call them again on the 24th and basically pretend that all I can speak is "Cancel Contract on 24th April" and keep repeating that..I hope it works!..Never get into a contract with Three again..P.S My issues are with poor reception which is beyond their understanding, and customer service has no meaning to them..
21st Mar 09 12:03

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Rob

I want to cancel my mobile phone contract too. I can't afford to keep my phone any longer and need to go on to a cheaper tariff. Has anyone got any idea how to cancel a mobile phone contract without paying a penalty?
19th Mar 09 03:03

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Small Claims

www.smallclaims.uk.com (Tony) Just send a letter registered post, giving notice to cancel. END OF STORY !!! If you have problems, contact me at my website. Regards Tony
16th Mar 09 01:03

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wecare

If you are on an 18 month contract, then you would only be able to give one months notice once that 18 months had expired, unless you want to pay the early termination fee. It is 3's policy to accept cancellations over the phone unlike some operators who will only accept it in wiritng.

Chris - re GM Connect. Your cashback deal is with GM and NOT 3 .. you contract is with 3 and NOT GM. I don't believe you will ever see your cashback has GM has closed down. It is best not to go for deals with cashbacks.
11th Mar 09 07:03

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Tomas

The best thing to do if you want to cancel your contract earlier : You can do it and than leave UK.They will never find you!!!
26th Feb 09 12:02

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alison

My son and I are both trapped in "3" 18 month contracts. Our problem with the network is that if we travel more than 5 miles from home we get zero network coverage.Not much good when I need to keep in touch with teenager. I have tried to talk to company about this but the person on the phone could bearly speak english although still managed to tell me basicly tough.
24th Feb 09 09:02

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frannnn

I have an 18 month contract, and its only been 12 months. But I want to cancel it, due to, my phone being absolutely rubbish. I cant get singal abroad, I dont recieve calls, I have to make calls, and text message get muddled up. So I get one from Tuesday through on Friday. But I rang T-Mobile - the network of my phone, and Carphone Warehouse - where I got my phone. And they said they couldnt cancel it and I'd have to wait until the full contract time is over. But I'm going on holiday soon, and I'd need my phone for emergency calls. I was planning on buying a new phone, and yes, it is possible to run two phones at a time, but you have to pay for your old phone and your new phone. Network providers and phone shops are all a bit difficult about cancelling contracts, and many phone shops have a 'no cancelling contract' policy. So when people go to cancel their contracts, they cant, because of this stupid policy.
20th Feb 09 09:02

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Linda

By the way, it was 3 who were a problem to escape from & Virgin who were helpful & sold me just what I wanted - their Liberty SIM.
4th Feb 09 11:02

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Linda

I recently had a very difficult time trying to cancel a 6 month 'promotion' contract. I was told it was a fixed term but was not told I had to give 30 days notice. It has taken several very complicated phone calls to their call centre to finally cancel it - after 2 extra months! The staff kept 'nit-picking' & referring back to my previous calls & were very 'heavy' in their approach, trying to sell me other contracts. It was a nightmare.
I have since changed company on a simple monthly contract & there was no pressure - just straightforward common-sense help & advice.
4th Feb 09 11:02

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Chris

the mobile phone market has reached saturation point the mobile phone companies are very much eager to keep you as an existing customer. rather than cancel the contract it is possible to negotiate with their 'customer retentions' ./ disconnection team and work out a very good new contract with them. If you really want to cancel - check the actual contract because it usually states "minimum" of (x days)....this means that you do not have to jump through all the hoops they sometimes put in place, just write in at any time before the 30days before end of contract
4th Feb 09 01:02

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Chris

I want to cancel 9 months into my 18 month contract....with '3' of course. I've had a few contracts with them and I've been lied to and messed about so much, i've just had enough.

The problem is, I was sold my last two contracts with '3', through GM Connect. In order to get me to buy my current contract, as part of the deal, they promised me a £60 rebate 3 months into my contract, provided I return my first 3 bills to them. I waited until the first three months had passed, I rang them just to reaffirm the offer, and they told me no, I get the £60 rebate after 6 months, when I've sent in my first 6 bills!! This was very annoying, but I complied and waited another 3 months.

So 6 months have passed and I sent in my first 6 bills and was told to wait for 6 to 8 weeks to receive the £60 rebate. So I waited...and waited...and waited...and to this day, nearly 3 months later there's no sign of the £60 rebate. This is just one problem amongst many, and I'm tired...tired of all the lies, tired of chasing after them, I just want to ring '3', cancel my contract, cancel the direct debit and go with a network where I'm treated properly.

Oh and just to make matters worse, my workmate shows me his brand new 'all singing and dancing' phone with all the bells and whistles on which he pays £30 per month to Orange for. I was given a Nokia 6288, a very basic phone by todays standards and they fooled me into paying £35 per month for my contract. Ok I was gullible enough to accept it I admit that, but at the time, I had no idea what to expect for my money, turns out I got a basic phone for the top price.

My question is, can they do anything if I just ring up and cancel the contract and cancel my direct debit? As far as I'm concerned, they've broken their side of the deal, and whether it's '3's fault or GM Connect, I don't care, they're both affiliated with each other so why should I have the hassle of going back and forth between them?....grrrrrrrr!!
3rd Feb 09 02:02

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Don't use 3

Don't ever use 3 if you can avoid it - I recently cancelled a contract early (12 months not 18) fully prepared to pay the 6 x £35 cancellation fees. The concept was fine by 3, but the chap I spoke to took 20 minutes of convincing that I did want to cancel the contract.
I was told by the operative that;
I was stupid for cancelling early because I was paying for something I would not use
I should transfer the contract to someone else
If I was to pay up, why not just continue using it etc. for the next 6 months anyway etc.

It got to the point where I was screaming abuse down the phone to the guy so much my wife had to come in and tell me to shut up

The converstion was;

I want to pay up and cancel this contract, I am understanding this and will do that but first, please think about it, you're paying for a service and not using it, you should be making use of it
No, please cancel the contract
I will be doing that straightway, but please be thinking about transferring the contract to a family member to be using up the coontract
No, cancel it
I will do that straight away, but it seems madness to pay for something you will not use
I know, cancel the damn contract
I am understanding this and will do that but first, please think about it - you are paying for a service and not using it, you should be making use of it

Repeat for 23 minutes and you'll get an idea of what I went through, after 16 minutes, chuck in swearing and screaming for the full interactive experience.

What really makes me chuckle about all this though, is that when you phone 3 sales, you get an english accented person EVERY time, without fail. As soon as they have your money EVERY call is routed through to an eastern call centre, there is no way I found to ever speak to anyone in this country regarding cancellation.
Before my screaming session with the chap I spoke to, I tried several times to get thorugh to Blighty with no joy.

3 - YOU SUCK!
20th Jan 09 04:01

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topsyturvy uk

Yes it was 3. I still had calls from them from their people, no offence, who could not understand english and I started to think these were funny phone calls. Cancelled dd and should be at an end.
5th Oct 08 02:10

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Roddy

I agree, it should be as easy as picking up a phone to cancel your mobile phone contract, especially if you're at the end of it. You don't want to keep paying these leeches money after your contract is up. Get a pay as you go mobile phone. Much less hassel
3rd Oct 08 10:10

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Steve L

Was this with 3 by any chance. I had a similar issue with them recently. They always insist on calling on a specific day

Also

I was on a loyalty contract (£35 contract for £15 due to a mistake on their part). However they decided that for the 30 days notice period they would just charge me full whack!
2nd Oct 08 10:10

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Chris

Also, cancel your direct debit at your bank, now. If they have had eighteen payments, there's no need for them to "accidentally" take a 19th payment, which by the sounds of things will be difficult to get refunded.
Also get names of employee's you speak to. Just tell them, sorry been messed about by your company and need to know for my records
30th Sep 08 12:09

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Freddie

You can cancel this contract at any time you want to. If you have a period of the initial contract remaining then the provider can charge you the full amount of the outstanding contract value otherwise they can only charge you one month. This would appear to be a delaying tactic. Phone them again, tell them you want the contract to be terminated at the next possible milestone, be that the end of the agreement or the next whole month. If you want to keep your number then ask them for the PAC code as well. This will enable you to transfer your existing number over to your new agreement or payg if you are going that route. They may require your notice in writing, if so ask them for the address to which you need send it.
Don't sit back and allow this to happen. If these companies manage to keep all of their customers one month longer than required think of the money they are making. Be strong and don't accept no for an answer.
30th Sep 08 09:09

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