This is my experience of shopping through the website of this major uk (high street and online) department store. I feel that I have been treated badly so please consider this a review.
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
|
|
| Posted |
Comment |
Visitor |
| 03-3-2010 | I know. I purchased some stuff and the really nice lady said I could be entered into a prize draw for giving feedback on the internet, address details on back of receipt. I thought, why not. so I went online to give some feedback/enter into the prize draw and could not find the site printed on the ...more | fonters |
| 17-2-2010 | I had a similar problem myself, but luckily paid with credit card. All you need to do is ring up your credit card company, ask to speak to retailer disputes and explain the problem. Within a week I had a letter from my bank telling me my refund request had been successful and my money was paid back...more | nat |
| 09-2-2010 | I too have had endless problems having placed an order through Debenhams online. If I email for an update I am told to ring them. I have spent over 27 minutes on the telephone and believe that if I have placed an order online I should be able to deal with any queries online and not have to pay a ...more | Sharonp123 |
| 03-2-2010 | Can anyone tell me why it takes Debenhams so long to refund? They are the only company I know who take your money instantly before you get the goods and then take an age if at all to refund items sent back. Their process is some what antiquated & laborious. I never have a problem with any other...more | pip |
| 27-1-2010 | I absolutely agree, after trying to order a make-up brush set from them, I was apalled at their service and customer care. I would advice anyone to NEVER USE DEBENHAMS ONLINE SERVICE, IT IS DISGUSTING!!!!! | Gaynor |
| 22-1-2010 | I too have had horrific experience shopping online including being charged for goods not recieved, told I could not receive refund for goods that were faulty because I had not returned them within a month (THEIR FAULT AS COURIER DID NOT ARRIVE) not replying to countless emails and dozens of phone c...more | Pooh Bear |
| 16-1-2010 | Oh dear,
I wish I had read this before I ordered on-line from Debenhams. Iam stuck in a similar hellish cycle, but your article helps put this in perspective. The lesson is keep a record of all correspondence.
Thanks for taking the time to write the article | Karen |
| 03-1-2010 | Buying things in the Store is clearly the best option...it can even be fun! | sketch |
| 23-12-2009 | Yippeeeee! Got my refund today AT LONG LAST!!!!!! Only been waiting since 12th Nov. Apparently there was a problem with the IT systems. Just drafted a VERY long letter to the Managing Director but I bet I get the same attitude as the Customer Service Advisors. | hacked off |
| 23-12-2009 | I have just experienced the same poor customer service from Debenhams delivery service - I would never consider using it again - the attitude of the customer service agents demonstrated no concern or interest in the customer and the problem was left unresolved with a 'tuff luck not my problem&#...more | l Philiips |
| 18-12-2009 | I've just been on the phone to chase an order (that I chased earlier in the week and was assured it would be with me by today.) Apparently there's been a fault on the online system that means a lot of people's orders did not go through. Because there's such a backlog, there's ...more | unhappy shopper |
| 16-12-2009 | I have been waiting for a refund for items I sent back on 12th November 2009 and as of today 16th December I am still waiting for it - despite numerous assurances it will be in my account in 5-10 days, 7-21 days and lastly 3-5 days. I am starting to get very weary about the whole thing, especially ...more | hacked off |
<< prev <<
>> next >>
|
