Customer service problems debenhams online
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Online department stores
Have you ever ordered goods online with a major u.k. department store such as debenhams direct and experienced problems? Please let us know and submit a review by joining in and sharing your experiences.
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This is my experience of shopping through the website of this major uk (high street and online) department store. I feel that I have been treated badly so please consider this a review.
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| 24-4-2008 | One month ago I purchased a television on Debenhams online. It was delivered 3 weeks ago (incidently, they can't narrow their delivery times of between 9am and 5pm, very inconvenient) but the screen was completely shattered. I phoned BDC, their electrical suppliers, and was told they would pho...more | PR |
| 19-4-2008 | I have just had a terrible experience with Debenhams Direct.com..and I have finally given in and cancelled my order.. I sent lots of e-mails..made lots of calls..and no one cared enough to listen and put any of it right..I am now writing the the same head office but do not expect any thing from my c...more | D Bond |
| 09-4-2008 | This reads like me own experiece, however, I parted with £144 on the 15th Feb 2008 to STILL be waiting for my refund, as they have "lost the dresses", which just so happened to be my bridesmaid dresses. On the 15th March I phoned them to find out where they were. "lost" and ...more | Joanne |
| 09-4-2008 | I am awaiting a new store card. Apparently the one I have is the old one. I had purchased items during the sale and the girl gave me a card in the meantime until the new one arrived. This was during Easter week and it still has not arrived also I am awaiting my statement of accounts. | Annette Dunne 49 Suffolk Crescent B |
| 09-4-2008 | Thanks for the info on debenhams direct I will certainly give them a wide berth and shop elsewhere . I hope that the md sees this site.I am getting sick at the lack of efficiency in companies today who don,t care about customers rights and pass the buck where they are responsible. | silverweb |
| 04-4-2008 | oh dear if only I'd read all this before I recently placed an order with Debenhams online... I have just arrived home to find two Parcelnet cards dated on separate days (impossible for them to have arrived before today, I check my post daily) saying that two parcels have been left with my neighb...more | having a great friday night! |
| 20-3-2008 | I have had EXACTLY the same experience. They have outsourced everything and so no one cares! Go to the store if you must otherwise avoid Debenhams! | roottoot |
| 19-3-2008 | Does anyone know the FULL postal address of Debenhams Direct. The address they give in invoice etc ijust their name and Sheffielsd and their post code. Even the Post Office can't fid them Once known I shall send them a letter by special delivery and then sue the pants off them. | Very Frustrated. |
| 19-3-2008 | I ordered a goose down quilt which I was informed ( by letter ) was with the couriers on the 11th,for delivery on the 19th(today).The quilt has not arrived by 2.15pm and so I rang to check what time I could expect it.I was told that Debenhams could not contact the courier or track the order and coul...more | Grumpy old man. |
| 17-3-2008 | Update: Ordered one coat on Feb 5th. After two weeks and no coat, I emailed them. They told me they issued me another coat that would arrive within three days. A few days later and no coat, I emailed them again. I finally came home to find a coat hanging on my door on March 6th. I was not happ...more | Annoyed student |
| 15-3-2008 | I have to agree Debenhams Direct should be ashamed of the service it provides the fiasco started when I ordered three bridesmaid dresses online to find one faullty when it arrived. Phoning the customer service number I was advised to purchase a new dress over the phone there and then and to take the...more | Vicky |
| 11-3-2008 | You are so correct debenham direct is a mess
I got married in dec 08 and we are now in march and my gift items havae not been delivered to me. | ayo |
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