I recently purchased mobile broadband from Vodafone to use with my laptop. The problem is it doesn't work because of the signal strength in my area and I ended up locked into a contract for a service that I couldn't use.
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| 13-7-2010 | Vodafone are a disgrace, after no network at all for 2 months & several visits to shop to check out my laptop & issued me with a new dongle which made no difference I asked them to give me a credit for the months I had no serrvice. they totally ignored my request & continued to take payment out of my account leaving me only 1 option but to cancel my direct debt, OH BOY they soon responded then with letters of threat & debt collection agency telephone calls to my mobile which I did not give them & would like to know how they got that as my mobile is not with them. reported this to ofcom & now otelo why should this affect my credit rating. Has any one had the same problems & what was the outcome | Eno |
| 22-5-2010 | Well that really is bad news for you and I don't want to seem a smart alec but the company I use lets you try the 'dongle' first and if you can't get a signal and return it within 14 days they will refund your money and you are not in any contract from day 1.How cool is that!
I use the Utility Warehouse Discount Club/F87143 you may nor have heard of it but it IS a major plc company based in the UK in London.
Hope this helps
bestbillsaver.co.uk | bestbillsaver.co.uk |
| 20-5-2010 | vodafone provide piss poor customer service and their staff in the shops miss sell mobile broadband making claims that are not true. | Marc |
| 27-3-2010 | Yes that sounds like my own experience with Vodafone.Mine started when I agreed to take out a new 2 year contract with them.The issued me with a new USB 'dongle'.Getting the device's software installed on my laptop was a nightmare and when it finally was the thing would not work in my location.
As the local shop is only a few miles away I kept making myself a nuisance until they sorted it and reinstalled the old software.
What concerned me also was the lack of customer care and apparent the indiffrent, casual attitude from the staff. | Edwin 5 |
| 25-3-2010 | Bulgaria has a better broaband than Britain and that`s suposed to be a poor country - if you look at the ratings Bulgaria is far in front of Britain - what a sad country this is. | bridlington1 |
| 25-3-2010 | My TalkTalk broaband is absolutley useless - shall be choosing another suplier shortly if things don`t improve | bridlington1 |
| 22-3-2010 | I now have the same problem but with 02! I got a free laptop with 24 month mobile broadband and the broadband rarely works! I am only into the 3rd month, what do I do? | Lexi86 |
| 24-12-2009 | Personally I'd have thought that you aren't legally obliged to pay for a service you are not receiving and that any sensible judge would throw this case out. Seek some legal advice and hit them hard where it hurts. Nothing worse than corporate bullying! | AOD |
| 24-12-2009 | I have just received a warning of court action from a company called Adams Phones as Imoved house and can get no signal there. They insist I have to pay until the end of the contract (9 months more) even though I cannot use the service. | Jan |
| 25-11-2009 | Hi
I have had similar problem with Vodafone, cut a very, very long story short. After 20 calls (exactly) I have given up and they still wont cancel my broadband contract after I took it back within 7 days (no signal)... that was 6 months ago and they have just threatened me with a default notice. I have now taken this up with ofcom and they are dealing with this for me but in the mean time I have a nice default on my credit report for no reason at all. Customer services at vodafone enjoy playing ping pong with you... they just like to keep brushing you off to other departments and 1 girl even shouted at me as I said please dont put me through to another person as you are the 6th person ive been passed over too, and she then put the phone down on me... they are absolutely outrageously, terribly bad at customer services!!!! STAY AWAY!!! | VFone-PingPong-Games |
| 27-10-2009 | I've has the same problem with the Tmobile stick. It's been fine for months , about 18 months infact, then last week it started to run really slowly and keep disconnecting. I took it into a shop but they just offered to send it away to be looked at leaving me with no internet at all, despite me paying the extra insurance every month. Her only other idea was to take out the SIM and put it back in!!!!! or to download an upgrade from the website that I cannot find for the life of me! She also said that I was not due for an upgrade until feb next year on my 24 month contract .. what upgrade?!?!? it's not a phone it's just a SIM. I think there is a problem here and Tmobile want people to pay to fix it! | Oliver |
| 16-10-2009 | I have tmobile broadband stick.this was the highest I could get from this provider. i've checked the area signalwise..it was ok and I used to get proper signal for 5months.. 90% on their HSDPA network 10% on 3G.
since 2 weeks I getting only 3G with low speeds.
today I vent to one of their shops to find out what the hell is goin on.
what happenes was: ive rang the technical support where I was spoken to one of their advisor who wanted me to understand I have no problem whit the modem because HSDPA and 3G are the same there is no difference between them. well I dont wanted to speak with her any further and i've tryed another call.
fortunately ive found a technical person who told me the signal is very good in my area I supposed to get the best. if not try to reinstall the modems software.
ive done it and still getting full signal 3G with 0.4mbit/s down 0.04uploads which is not 1.2/1.2mbit/s what I used to get.
if any1 here had the same problem please tell me the solution or any advices
thanks very much | spec |
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