Sky complaints message board, customer forum
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We can't help, but you can vent here
Whilst we can't put you in touch with Sky or actually help solve these issues, The Weekly Gripe is always there to help you vent your frustration.
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Here at The Weekly Gripe we receive a lot of email from people who have had problems with Sky, either the equipment, the service or sometimes the customer complaints department. These are some of the latest...
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| 07-9-2010 | I joined Sky in April this year. Worst thing I have ever done in my life. Any complaints I have made have never been answered. I was previously with Virgin but thought I should cut down my outgoings as I am a Senior Citizen. Promises from Sky are like piecrust not only am I paying more for less, but the service is horrific. Compalints are ignored, My lifeline like many of your other customers are my on line banking and e mails. Mostly at weekend as my friends and family can communicate then, but the service goes down regularly at that time. I have written and phoned, tried to cancel some services to cut down cost but to no avail. I originally had two boxes, but tried to cancel one only to be told that I have to keep it for the whole year;s contract. Roll on next April when I shall be giving them the push for good. I was promised M and S tokens which I have never received. Talk about representatives being con men, the Sky ones take the biscuit.nothing but promises. I take my hat off to Virgin, had them for about 5 or more years and it was only promises of a cheaper service that persuaded me to change. Silly me. | Joanna |
| 28-8-2010 | every time I try to write comments on a news subject I cant get access.WHY?after all I pay sky for my phone, computer and t.v.and so does my family.Please amend this or I will switch to another company. | annie |
| 13-8-2010 | How is it legal for Sky to switch off parts of your machine i.e. hard drive on Sky+ box when you own the box? I know this may sound paranoid and could well be, but if sky can turn parts of your machine off via a sat signal(box was not connected to phone line) then what is to stop them in making the box go wrong if you do not subscribe to their extended warranty. I have had three of the old type amstrad boxes stop working within three months of the warranty expire, costing me £60 each time for a reconditioned, not new, box. Its things such as this that start conspiracy theories.I would be interested in any comments as to the legality of stopping parts of something you OWN from working. I know it would be legal IF THEY still had ownership of the box such as is with the Virginmedia contract | spetrep |
| 09-8-2010 | Sky tv... sky broadband... what a load of crap. simple | Georg |
| 05-8-2010 | Sky Broadband are AWFUL!!! They recently introduced a £7.50 maxi price.. but do existing customers get it?? B**locks do they!! Had to dial a 118 number a while ago, to ATTEMPT to find the landline number for broadband support. The BT (118-500) guys didn't have it registered, which mean dialling the 0844 number.. to my expense! And all they did... they're going to send me new "points" because they thought mine were worn.. Bunch of asswipes... I'm ditching Sky, its TV and its broadband... absolute disgrace | Tiesto |
| 05-8-2010 | As an existing SKY tv customer I completed an online upgrade for multiroom. I was logged in with my sky id at the time and was offered a HD box for free and free installation on the condition of committing to a 12 month contract. It was also decided that we also wanted the movies and sports packs added as we were better off financially. Being happy with this I proceeded with the order. I received confirmation emails of my order and then an email to say I needed to call sky. On calling sky I was informed that my order was being processed manually even though I received an email confirming my order was accepted. I was told a sky rep will contact me within 24/48 hours. No call 3 days later so I called again to find out what was going on. I was informed that I had to pay £199 for the HD box as I was a previous HD customer. I did try to explain that I have never received a subsidised box since joining sky over 10 years ago and have paid full price for all the boxes I have had from the first standard box, sky plus and HD. The sky rep did not want to know and insisted that the cost of the box will be £199. I did ask if sky would honour the offer I was originally offered via the website (Free HD Box when subscribing to multiroom) I was basically told no way as this was a website error. After all this I have now asked to cancel my sky contract and will be moving over to Virgin who offer free multiroom and will replace faulty boxes should they develope a fault. Sky boxes belong to the customer and it is the customers responsability to repair or replace a faulty box. | Andy. S |
| 28-7-2010 | I have had variable reception ever since going to sky, maybe not helped by trees on adjoining property but initially I got an independent guy to fix the poor sky installation. Since then, I get period of good reception but mainly poor or only some channels. Sometimes it is obviously extreme weather that causes problems but other times not. I have complained on numerous occasions and once or twice it has been miraculously fixed. My point is that surely you should only pay for what you receive? Sky owe me at least about £24 x 24 months........ consumer rights? | pete g |
| 09-7-2010 | one of your sales staff called at my mother age 89 who has alziemers and got her to sign up for a tv package she took her debit card and got her to sign up mum thought she wasone of her carers she somehow got mums phone number I dont know how as she cant remember it .i am trying to get a newspaper to take up the story all so watchdog.a very un happy daughter | sandra |
| 05-7-2010 | I have had the exact same problem as Jim Coulson (5/20/2010)
They keep selling this so called debt on to other recovery companies....
I have tried ringing ,emailing,being calmed,getting mad....sometimes I get replies saying they will not continue with it,and other times I have had threats from the bailiffs.The lastlot seem particularly aggressive and say that if I do not make a payment over the phone or ring SKY to sort it then to expect a visit from the bailiffs.
I was very angry and ended up putting the phone down.It seems the only language they understand is money and I will not ring SKY again because they are just so thick and cannot deal with the simplest request.I have rung them enough times over the years anyway (to no avail) and it has probably cost more than the so called debt is worth.
I suffer from high blood pressure and now am having palpitations with the stress of the phone call.
I feeling like suing them!!!!!!
does anyone know my rights?
I'd like to think they will leave me alone ,but am on pins now thinking they are going to knock on the door.If I thought I owed them,I would pay it.They OWE ME!!!! CHARGED ME £50 for a SKY plus box I never received.
would love some help on this so I can be armed with some knowledge when they do call.
I will NEVER pay this money
oh...and I still get letters from SKY saying they miss my custom and would I come back to them....the cheek of it!!!!!!!!!!!!!!!!!!!!!!!! | verymadmum |
| 05-7-2010 | I have had the exact same problem as Jim Coulson (5/20/2010)
They keep selling this so called debt on to other recovery companies....
I have tried ringing ,emailing,being calmed,getting mad....sometimes I get replies saying they will not continue with it,and other times I have had threats from the bailiffs.The lastlot seem particularly aggressive and say that if I do not make a payment over the phone or ring SKY to sort it then to expect a visit from the bailiffs.
I was very angry and ended up putting the phone down.It seems the only language they understand is money and I will not ring SKY again because they are just so thick and cannot deal with the simplest request.I have rung them enough times over the years anyway (to no avail) and it has probably cost more than the so called debt is worth.
I suffer from high blood pressure and now am having palpitations with the stress of the phone call.
I feeling like suing them!!!!!!
does anyone know my rights?
I'd like to think they will leave me alone ,but am on pins now thinking they are going to knock on the door.If I thought I owed them,I would pay it.They OWE ME!!!! CHARGED ME £50 for a SKY plus box I never received.
would love some help on this so I can be armed with some knowledge when they do call.
I will NEVER pay this money
oh...and I still get letters from SKY saying they miss my custom and would I come back to them....the cheek of it!!!!!!!!!!!!!!!!!!!!!!!! | verymadmum |
| 28-6-2010 | I ordered SKY TV on 10/06/2010, customer service is told me that the engineer will come and install SKY HD box on 27/06/2010 however it didn't happen the engineer is simply left message that on my land line telephone saying that he is sick, SKY is mess up my weekend day out so I called SKY on 28/06/2010 to reschedule my installation they told me the time is available on 8 July 2010 only, I called the installer about this however they told me that their available ASAP but SKY wouldn’t let them to install and I will not able to see "Football" on SKYHD. This is the customer promise from SKKKKKKKKYYYYYYYYYY.
Pure on customer promise | umaselvan kulan |
| 27-6-2010 | I changed from Sky to BT for Broadband and calls in early march and in spite of loads of calls and letters to their customer relations department (pause for hollow laugh) they are STILL charging me and taking direct debits from my account. I've been unable to cancel them because they are set up on my Visa card.
Is this theft? | steamin |
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