Disneyland Paris hotel problems and complaints
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Poor customer service
Have you ever booked a holiday to get away from it all and have a relaxing time, just to end up having a nightmare time? I had one such experience recently on a trip to Disneyland Paris.
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I recently paid for, and went on, a holiday to Disneyland, Paris. I took my fiancée for her 21st birthday. Whilst there we had some abysmal service and so when I got back I wrote this VERY long letter of complaint.
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| 04-2-2010 | Scott you need to spend more time being romantic to your girlfiend. Yes you had a hicup. Did you have to spend your whole holiday complaining about it and runing the holiday no! You could of laughed it off as the suprise was ruined anyway and bought your girlfriend some roses. maybe even shown her ...more | Nancy |
| 04-2-2010 | If i'm going to Disney Orlando I stay on site, if i'm going to Disneyland paris I know my expectations will be met if I stay offsite. The connecting train runs from nearly everywhere in Paris to Disney. If you stay in Santa Fey etc you know its barely 3 stars hotel. With the exception of Ly...more | Rick |
| 04-2-2010 | Holgate I understand as mother myself you want the best for your children. Sometimes these things just happen. If it were me I would of just used the other hotels pool. At the end of the day you are there to see mickey, not swim. I understand though as mother if you make promises you have to follow...more | paula |
| 04-2-2010 | Why on earth would Disneyland Paris have more English speaking people? Hello your in Paris! I am English myself and I would never be so arrogant to go on holiday without a little translation book. Yes ok you wont be fluent, but normally the French or whoever will appreciate your attempt to try and ...more | Lou |
| 04-2-2010 | I'm sorry but what exactly was the point of your post? you were refunded £100.00 for a 25 cake. That just shows you how well Disney repects there customers complaints. | mikey |
| 04-2-2010 | The several things that you have mentioned I have experienced personally. To be honest and I hate to sound rude but I think you almost ruined the holiday experience your self. The cake for example your girlfriend/fiancee would be just of happy if you had a quiet word with the waiter and they bought...more | sparkler |
| 04-1-2010 | Sorry to hear about your disappointment, but sadly it seems to be the norm for that place. We have several sets of friends who have had equally horrible experiences. The French just don't do customer service.
I would suggest that the only way for you to get a response is to write to the Gen...more | MikeP |
| 04-1-2010 | Dear Sirs,
I recently returned from a trip to Eurodisney with my 10 year daughter. We went for the period 29.12.09 to 02.01.10. It was lovely to go away and celebrate new year in eurodisney, or so we thought. The trip was lovely but the experience at eurodisney was dreadful. I have never exp...more | H. Fraser-Bell |
| 01-1-2010 | Lydia
I am sorry that you feel you were not treated properly and that it spoiled your holiday.
Please be aware that "Realist" is just a Troll trying to hurt you and make you enter into a pointless debate that will furthur upset you and give him entertainment. Trolls are not normal p...more | Anti Troll |
| 01-1-2010 | Parents with disabled children should pay more for their stay. Why should the rest of us subsidise them? | Realist |
| 01-1-2010 | we have just got back from the same place same hotel, I am disgusted at how we was treated, we had our 4 yr old daughter (who has a disabiltiy) I am about to write my letter of complaint. I am so angry and upset, lydiaporter@live.co.uk | lydia |
| 25-9-2009 | Hi we to have found Disneyland Paris to be very poor in customer care. A few weeks prior to departure we were informed that the swimming pool within the hotel would be closed, our daughter choose the hotel because of the pool and as we are going for her birthday we were happy to grant her her hotel...more | Holkate |
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