Sky call centre and time wasted on the phone
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I spoke to six different people!
Ps: If you receive this letter before the maximum 40 day period of subscription cancellation, may I be so bold as to suggest you hang on to it until the said period has elapsed and then process it.
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A letter written to Sky recently to request the cancellation of my subscription. This follows a particularly unnecessary and farcical episode on their notoriously inaccessible telephone system. Let me expand...
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| 08-5-2008 | I can't believe you are "challenging" the Sky way of doing things. You do not seem to appreciate that Very Clever Consultants and Company Directors, have put a lot of time and effort into putting this system in place, at great cost to Sky.
It is such a Brilliant way of doing Busine...more | James Murdoch |
| 07-5-2008 | Very funny account, although you have my sympathies as well. Customer Service provided by many, many companies in this country is absolutely absymal. Usually, though, they are quite good at selling something - very rarely do they use their oversales call centres for sales, and very rarely do you h...more | aer |
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