Problems with appointments with BT Engineers
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Engineer booking system fault
I got three calls from BT. One to confirm Wednesday’s appointment , one to check the work had been done because I wasn’t answering the land line, and a third from customer service asking how I’d found the service!
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I just moved into a new house and decided to get a BT landline installed, as there was no line into the house. The whole process has been frustrating though due to engineers not sticking to pre-arranged appointments.
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| 24-3-2008 | BT, lets get this straight. You built a new PC and couldn't get your modem to work. So that's the fault of a bt engineer not turning up when you want at 21:00 is it ? Why don't you just **** off to Virgin then, I'm sure that they would send an engineer round at a time convenient to y...more | BT engineer. |
| 23-3-2008 | I'm never sure why I am with BT as there unreliable, unhelpfull and a number of words. There engineers turn up days late, if at all.
My favourite was when had built a new PC and installed a new OS. I was having trouble getting the BT modem working (BT services as well). I phoned up the...more | BT=Bloody Terrible |
| 29-1-2008 | I had problems with BT as well, I was away working in Africa for some months and didn't require my phone line whilst away so terminated it temporary untill I got back,. When I arrived back home I needed my phone line for my Internet connection but trying to speak to someone about this was trying...more | Jonny |
| 16-1-2008 | Wrong Sid, Virgin Media and Kingston Communications also provide landlines but only in Hull or where they fancy it. BT no longer install or maintain landlines, it is done by openreach which is a division of bt that maintains the network on behalf of bt, talk talk, tiscali and others. It was OFCOM th...more | Nick |
| 15-1-2008 | The problem is that Only BT, as far as I'm aware, have the authority to install landlines. You can't go somewhere else to get it done. BT was supposedly privatised in 1984 and here we are 24 years later still waiting for a simple service.
The simple service is missing, because they have ...more | Sid |
| 15-1-2008 | Thanks, Alf,
I've actully done that since writing the gripe; in writing, via email, and on the complaints line (which is not toll free!). | Mrs. A. |
| 15-1-2008 | this has happened to me as well but with washing machine repair men, whilst I have a flexible job I don't like to take the proverbial.
Last time they called, they were outside, 1 day earlier than expected and without the requested and agreed 90 mins courtesy call. So I told them that I was not ...more | Pugs |
| 15-1-2008 | Mrs. A.
You say "I'm not sure the best way forward now."
Simple, a very strong letter of complaint to the head of customer services.
Mrs Jillian G Lewis
Customer Service Director
BT plc
Correspondence Centre
Durham
DH98 1BT | Alf |
| 15-1-2008 | A similar thing happened to me when I got my phoneline installed to my new flat. I work away from home so I arranged for the engineer to visit on a Friday afternoon which is one of my days off. Imagine my surprise when I got a call on Thursday morning from the engineer saying he needed to get into t...more | kodkod.84 |
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