Orange customer service, could they do better?
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Customer opinion
This is not the service level I would expect of such a high profile company such as Orange but yet again, as with the likes of Sky and BT, household names are dolling out poor excuses of service to customers.
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For the last 16 months I have been a customer of Orange Mobile. When will the large companies such as Orange learn that customers do not want to ring and complain but instead want decent service from the off?
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| 09-7-2008 | I will not bore you with my history of "The Incompetence of Orange". Suffice to say they have done many things with regard to "customer service" of my account, all of them badly, ineptly or just plain wrong. So I will skip forward to the debacle of cancelling my contract. (And no...more | Drummer |
| 17-3-2008 | Not only did they charge me for the internet bundle for the first 4 months when I specifically told them I didn't want it, they said they would send me a replacement sim card which after I waited for a week didn't come. When I called back, they had no record of it, therefore had to wait long...more | Zoe |
| 06-3-2008 | I want to find orange mobiles customer service number eg T mobile is 150 so what is orange mobiles then | A . H |
| 21-12-2007 | I have been an Orange customer for about 5 years and have to say I have been quite satisfied with their service up, until now, I reported a fault with my phone (Samsung E840 ) I was told that they would replace the hand set free of charge, and that if the fault re -occured I should contact them aga...more | Rob |
| 16-11-2007 | I am extreamly annoyed at Orange, they have just debited my account for £36, and I am not even an Orange customer anymore!
To try an sort the matter out I am then speaking to some woman in Bangalore who cannot even understand me and I am left wasting my credit on my Vodafone phone having to re...more | Angry person!!! |
| 10-11-2007 | Matt,
If they don't like Orange, they can always get a walkie talkie | Ned |
| 09-11-2007 | I have been with orange for about 10 yrs and this is praise for them as I have never had a problem and always found the staff very polite and helpful this is on the phone and also in the shops.if your not happy try going else where... why not get an i-phone!!! | matt |
| 09-11-2007 | I once had a friend who worked for Orange (he has since left). The wages were appalling, they were treated like those chickens on the car insurance advert 'won't keep you a moment...' and let's face it no-one ever calls big companies to say what a wonderful job they are doing, it'...more | Sarah |
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