I'm moving house in the near future, and as I work from home I am trying to organise the transfer of telephony and Internet services ahead of my moving date. Ideally I would like to have a near continuous Internet service.
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| 04-10-2007 | Just called BT (I have a BT line and BT Broadband) and she said that if I called a minimum of 2 weeks before I move in and book a time for an engineer to come in and put in a new line (the existing owners do not have BT) they reckon that's all needs to be done. On pre-arranged time the engineer...more | Craig P |
| 28-9-2007 | I'm currently going through the tedious process of moving my broadband (Sky) to my new address. Sky need 10 days notice to cancel the account; the new BT line has to be live for 5 days; then it can take up to 15 days to "re-connect". So that's a month without boardband service. ...more | Lambie |
| 30-8-2007 | //continuation post//
With heavy heart I started this process yesterday and straight away ran into 3 gotchas (BT is world leader in these, by the way).
Gotcha 1: We can't give you compensation because during the period of the delay you didn't have a service with us - ie we didn't sta...more | Chris |
| 30-8-2007 | In contrast to the OP I was told definitively that as I had given the required notice, we could switch over without loss of BB service ie on the day of moving house, broadband at the old house would stop and it would be available from day 1 at the new address.
Turned out to be rubbish and after ...more | Chris |
| 21-8-2007 | I've just forked out for Demon Business 8000 - no fair usage policy (that's what it says) and prioritised traffic during peak times. It does cost me £47 a month, but they throw in a free wireless router. | Mothman |
| 16-8-2007 | No such thing as a truly unlimited broadband service anymore. Some providers are still advertising "unlimited broadband" subject to an FUP (fair usage policy). These FUPs will either state that your service will be throttled or suspended should you reach the monthly threshold...or you will...more | Beefmonkey |
| 16-8-2007 | I am a salesperson for a UK ISP. As a broadband provider we are BT's fastest growing customer but we still cannot get BT to change the way they do things. I totally agree with the original gripe and can sympathise with the inconvenience of it all.
It is not until 2-3 days after BT have connect...more | Beefmonkey |
| 14-8-2007 | I'm with BT total broadband - just gave them a call and they siad they just need a weeks notice - then they can stop the line at midnight one day, and start both phone and broadband at the new address by 8am the next morning. Sounds good, just waiting to see if it really turns out to be that eas...more | Matt |
| 31-7-2007 | Agree with the above comments this day and age things
should be better.All we want is a price and a date on which
every thing will be running not a load of jargon.Its not
to much to ask.Moving in a few days 4 hours on the phone
still do not know any thing. Rubbish Service. yours | confused |
| 25-7-2007 | I had to move house temporarily, while flood damage to my own house was repaired. When I moved to the temporary house, the broadband was up and running after about 2 weeks; not good, but in view of other people's comments, acceptable.
However, when I moved back, it took the Internet provider ...more | Simon G |
| 25-7-2007 | It takes a couple of weeks for NTL to get cable installed in your street or house. Once it is installed, it takes a day or so to get it activated. It is a real unlimited usage. You can use a much as you wish. I had been a NTL customer for many years without any problems until I had to move house las...more | Andy |
| 24-7-2007 | Stay away from BT, too.
They phoned me up a while back saying "WE'VE GOT GREAT NEWS! WE CAN MAKE YOUR SERVICE CHEAPER AND BETTER! WOULD YOU LIKE THIS??"
(I mean literally,the guy was yelling down the phone, like he thought that I would be able to hear him from his call centre in in...more | yoyo |
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