ISP - Fair and acceptable usage policy
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How does fair usage affect you?
They reserve the right without any reference to your disputation to either slow you down or charge you more. You don't have any say in this matter. Is this Fair Use Policy really a fair contract?
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What's with this fair use policy anyway? I've just received an email today from my ISP advising me that they would be making some changes to my existing broadband service. Is fair usage really fair?
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Comment |
Visitor |
| 08-7-2010 | LOOK UP "UNLIMITED" IN THE DICTIONARY BRANSON YOU C**KSUCKER!! Virgin Media choke 75% of customers speeds if they use more than 1.5GB in a day. HOW IS THIS UNLIMITED????? The internet is completely unusable now. My 10meg connection is running at 225kbps!!! I am paying for a service (advertised as "UNLIMITED") that I simply can't use. All the ISPs mentioned are a bunch of theiving cowboys and I really don't understand how they are getting away with this!
P.S. Gazza T - People should be able to use the web for anything they like. There's plenty of bandwidth for everyone and the world would be a better place without losers like you. xx | virgin_sucks |
| 08-6-2010 | When I ordered my 20mb broadband the line was tested by the ISP and found good for 11mb
I'm less than 100mtr from the exchange in a 20mb area but they can only manage 11mb speed!
so I said 'Good you can guarantee me 8mb then?' NOT! They would have to re-test it for 8mb!
It was also sold as 'unlimited' but that appears to be 100gb of usage a month then they cap it so they can re-sell the unused bandwidth to someone else. WTF I paid for that its mine!!
Now they have started using a portion of my bandwidth to use as a 'free' hotspot for any passerby but 'with no detriment to my usage' YEAH RIGHT! | Korky |
| 06-4-2010 | The Legal gripe is actually about ISP's shifting the Legal background policies to suit their own pockets.This they have done by illegaly decieving clients with their NEW advertizing policies.
In plain english, what has really happened is that, previously when you sign up to e.g. 2mb Broadband the price you were asked to pay was directly related legally to what was been offered and hence agreed.What happens now is they have bloated their adverts with GET UP TOP 8mb for ££££ number of pounds per month.The clever bit is that they have NO intention of supplying such speeds and have conned thousands into handing the BT Line Charge etc etc in implementing this process, while often still actually only supplying the Broadband speeds that were originally recieved.This is all done often under the umbrella of "We have now bought out that Company so give us what we want or have your contract terminated" {you listening to this TALKTALK}..!!!
The really clever hidden detail to this is that they know all along that they could never issue such ADSL speeds as most of their equipments still running on Valves from the 70's..!!
Maybe time to get the Lawyers involved here me thinks...... | johnnygreen |
| 31-3-2010 | I have just been reduced to their perfect speed of 1 MB because I downloaded too much
In their eyes I could understand was downloading 24 hours a day but this isn't true on full throttle but I am not
Explain this to BT and although he told me don't do it again I work from home what do they expect I wish I could get virgin now
It's back to normal for now but I am not the only one who uses this Internet connection and they're only look at web pages
And apparently this block 1 MB less to 30 days and I am on unlimited thank you offcom :( | ml |
| 19-3-2010 | They talk about fair usage what a bout fair expectation. I have been with Plus Net for a number of years. I thought I was on an unlimited download contract but suddenly I am being restricted. What really gets me is, like a lot of people I did not download my T&C when I first started so I dont have a leag to stand on. The government is weak and in my opinion in the pocket of business. I tried to take my ISP on and they just wiped their a*&e on me. I am so mad now I am prepared to protest about this. We are being ssss@t on and nobody gives a hoot. | Cognomen |
| 22-2-2010 | Yep, sign up with Demon Internet www.demon.net and choose their business package (not home office) - it's about £25 a month but there's no fair use policy with that... simple. | AOD |
| 22-2-2010 | I have unlimited downloads option 3 with BT. and found out it's the 5th time they have restricted our usage because too heavy - and worse thing they never told us - anyone have a better option for unlimited downloading with no restrictions? | JJ |
| 27-1-2010 | Scouse Man you are joking I hope - I'd be pretty pleased if I were paying for 4Mbps and getting 5.3 Mbps! | G-BNWK |
| 06-12-2009 | bt are taking the pis with me to mate i'v only got 4mb connection lyk but wen you do a speedtest you expect to get that or nearly that not 680 kb/s i'm gonna bell them tomorrow and try sort it out but no doubt thay will have a few blags to throw in my face or sum type of small print or somthing lol worth a try the only problem is where do I go if thay wont help as I am bonded into a 18 month contract which i'v only been in since early september I think the answer is no wher lad | scouse man |
| 13-11-2009 | Got the same with T-Mobile here in Norfolk. It doesn't work. And yet they charge whilst you try to download which takes an age...use my O2 works laptop and for personal us with a mobile too from them will move at the end of the period of agreement. 'Liaised' with 34 customer advisors in Asia who don't have a cluse beyond diagnostics that don't work as good as a MAST!
Fair uase policies are made up when the Mobile operators have been taken over and need to make some more money, as with Orange/T-Mobile. | Andrew C |
| 04-11-2009 | Dear ISPs,
Please stop providing connections capable of downloading 1GB in an hour and then complaining when people do exactly that. | x |
| 29-8-2009 | seriously you need to get a job if you're dumb enough to sit on your fat ass watching youtube all day. | ugh |
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