The Weekly Gripe

ISP - Fair and acceptable usage policy

Fair use policy, no thanks

How does fair usage affect you?

They reserve the right without any reference to your disputation to either slow you down or charge you more.  You don't have any say in this matter.  Is this Fair Use Policy really a fair contract?



What's with this fair use policy anyway? I've just received an email today from my ISP advising me that they would be making some changes to my existing broadband service. Is fair usage really fair?

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Posted Comment Visitor
20-11-2007Toucansurf > similar problems and bad service. www.toucansucks.org.ukcactiphile
11-9-2007Jimmy, get of you're head and stand up straight man!Memo
11-9-2007why do they list the comments from the down up???? thats just thick in my opinionJimmy Wyld
14-8-2007They should not be allowed to call it unlimited, this is false advertising. Pretty soon someone is gonna take it to court and they wont be allowed to do it any more. Trouble is most people who are being limited are downloading illegal stuff so obviously can't take them to court over it. Someo...moreCreep
14-8-2007I absolutely agree with Chris. I rang OFCOM to complain about PlusNet last year. The guy on the other end of the phone sounded was working for PlusNet. OFCOM is a waste of time and space.Andy
02-8-2007You are wrong about OFCOM. I had assumed as the regulator for Telecoms that they would be "on the side of the consumer." I had assumed they would be able to take consumer complaints about a poor service to that service provider to see if indeed poor service was being provided and then for...moreChris
25-7-2007If everyone stopped downloading/uploading copyright material eg illeagal copies of films/music and software this would release more than enough bandwidth for everyoneGazzaT
21-7-2007The nation could have had broadband years ago, and free and cheaply as part of the telephone service. I do agree that ISPs who sell Broadband as unlimited are proably nothing more than liars. If any question arises about the meaning of "unlimited", take them to the local trading standar...moreWords
20-7-2007I switched from PlusNet to Sky after PlusNet introduced their unfair usage policy (whilst at the same time their quality of service and support went into a downward spiral). PlusNet would let me download as much as I wanted between midnight and 8AM (when I'm asleep) but outside those hours, I th...moreWilliam
12-7-2007Unlimited has one meaning in English. If the ISP chooses to use that word to sell the service then the ISP should bear the cost. Though !Yorkie Mark
12-7-2007I envy you that you have speeds up to 8mb. I've just moved over to Pipex. Not a good move. Speed is slow, and customer service isn't great! My speed is such that I would never cause degradation to other users - It would take absolutely ages to load a dvd's worth of data. Generally...morealaneroberts
12-7-2007The truth is that you have to spend more money for more usage of the internet. It is faire to ISP providers.Andy



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