Customer service problems?
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Call centres and customer service
If you have experienced problems with customer service and are not receiving the help you should, please feel free to join in this discussion with like minded people and share your experiences with us.
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If you've ever called the customer service desk of some large organisation, you may have experienced frustration, anger or despair and been left with the feeling that you are nothing more than a nuisance or unwanted interruption.
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
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Comment |
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| 12-5-2008 | I completely agree I bought system from them and it is giving trouble in one month. They said that they would get it picked and check I am still waiting for their courier to come and collect. I cant go out and needs to stay at home. I regret buying and will not recommend it to any one else. | vyas |
| 18-3-2008 | Ordered 4 items of bedroom furniture last September. They arrived finally on 18th March. 2 of 4 items too damaged to be used. Am told that replacements are no longer in stock. I am not prepared to have mis-matched furniture in my bedroom & will have to wait in yet again for stuff to be taken awa...more | Don't use Debenhams Direct |
| 22-2-2008 | Have you had a hard time at the hands of energy or utility suppliers? Is customer service letting you down? Or maybe you have a good news story. The ITV Local consumer team wants to hear from you.
Take our two minute consumer survey http://www.itvlocal.com/meridian/survey | ITV Local Meridian and Thames Valle |
| 29-1-2008 | I ordered a river island dress and it came 1 month to arrive after I had paid for the blumming thing! buy from river island no way jose! | >:( |
| 18-1-2008 | I ordered a laptop on 31 December 2007. Order acknowledged 2 Jan 2008 - estimated delivery date 21 Jan. Chased 7 Jan because the tracker wasn't telling me at what stage it was. Confirmed by Dell that estimated delivey 21 Jan. Same again on 15 Jan confirmed by customer care same day target was 21...more | Stuart |
| 16-1-2008 | Last time I called Dell I was patched thru to their Pakistani call center. I was so frustrated with the laptop I bought & their pathetic service I sarcastically explained to the person on the other end of the line that they were making me suicidal!
Suddenly he got all excited & started aski...more | RC |
| 07-12-2007 | I have written Dell 6 lengthly letters giving all the detils of my payments (checks cashed by them). They harrassed me for one year from 8 am to l0 pm - 7 days a week. I owe $24.00 and they won't acknowledge my correspondence, so I can write this miserable experience off.
Yesterday I got a l...more | Bubbi |
| 06-12-2007 | Horrible horrible experience with Dell Technical Support since I received my desktop and laptop in 2005. I am currently in the midst of another bad round of service with them related to my hard drive crash. Most recently, the rep did not log the call and dispatch of service so there is no record and...more | Patti |
| 19-9-2007 | I have also had a terrible experience (still unresolved at the time of writing). I decided to take this further:
http://petitions.pm.gov.uk/BT-SERVICE/ | Disgruntled |
| 03-9-2007 | I spent 20 minutes waiting for a BT customerr advisor . When I eventually got one, she decided to transfer me to someone else, which took about 10 minutes - then I got cut off!! BT are crap, I want to leave them for good, but how can I do that when they can't even answer the phone. If I don &#...more | Dixielander |
| 30-8-2007 | Dell Double Hell
I ordered a Laptop with extra hard/software in July 07 (I wish I had seen some of the above comments first!) Problems began when I received a mail of late delivery. Spent most of the month trying to get them to confirm when they would honour the delivery, which they never did, To...more | Deepak Patel |
| 28-8-2007 | I'm with NTL and I have to say have thought about moving several times for one reason and another., but actually before you consider moving, think about the old adage, that the grass is not greener on the other side. | g |
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