Customer service problems?
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Call centres and customer service
If you have experienced problems with customer service and are not receiving the help you should, please feel free to join in this discussion with like minded people and share your experiences with us.
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If you've ever called the customer service desk of some large organisation, you may have experienced frustration, anger or despair and been left with the feeling that you are nothing more than a nuisance or unwanted interruption.
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
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| 08-8-2010 | unfortunately used this serviceteam ltd home domestic service which was my and my neighbours hell. They are based in london and have very BAD BAD customer service. Very ironic that they are called serviceteam. They allegedly provide domestic service. Would never use or recommend this company to any householder. POOR SERVICE, POOR QUALITY, POOR VALUE | tim |
| 30-7-2010 | I will tell all my friends about the poor service and will make sure all the papers know this and all os watch dog will get to know a bout this. | mrs hume |
| 11-7-2010 | how on earth do talktalk get away with it?this company stinks to high heaven | riffer7777 |
| 11-7-2010 | hours and hours trying to get help.rude customer services telling me im lucky to have free internet and I should be grateful for what ive got.absolutely the worse company ever in the history of telecomunications.0/10 poorest most horrible nightmare .talktalk ruin your health and life.im serious here im broken with them.what an ordeal. | riffer7777 |
| 11-6-2010 | "iv bin on the fone 2 these people 4 3 days now I think I must ov spoke 2 at least 15 different people of which nun ov them cud speak english....."
Hilarious!! | grumpyoldwoman |
| 11-6-2010 | iv bin on the fone 2 these people 4 3 days now I think I must ov spoke 2 at least 15 different people of which nun ov them cud speak english half of them were proper rude 2 me,a couple of them hung the phone up on me,1 was ment 2 call me back and dident,not 1 of them no how 2 do ther job my last phone call was 2 tell them that I want 2 cancel my contract with them because I think the service is disgusting and the staff I also will not be paying a disconection fee and will never use ther service again..A load of idiots... | dee |
| 30-4-2010 | I ordered Broadband beginning of April. Person I spoke to was humming all the time - I wondered if he was hearing me. Received confirmation in post to say broadband live 22Apr and router on the way. By 26April, no router arrive. I phone to enquire. Phoned the number given kept holding on with awful repetitive music. Eventually spoke to a male assistant. Where is the router - he checked - came back - sorry ther is no router found on the system. I said this is strange because I have confirmation that we went live on 22April. No Mam, believe me - you have NOT order router. I asked to speak to another department as I said I might as well cancel.
Spoke to a female assistant this time. I explained the situation. I don't think she believed me, made out I was stupid!!!! The then put me on hold again and again. Then came back to say - when I ordered broadband - the TalkTalk systems were OUT!!!!!!! hence nothing on computer with my name. I said I would like to cancel. She said she will make sure router arrive next 5 working days. Router arrived on Monday 26 Royal Mail. Here comes the good bits:
My dauthter decided to phone Talk Talk to say we do not want to be charged as router came so late. Phoned the number - got recorded message then awful repetitive music for 25 minutes.
Eventually, someone in India answered. He said he could not help because customer services was closed. After half an hour of waiting to talk to someone, we got through to India who could not help. He promissed to get customer services to phone my daughter back yesterday am on her mobile as she will be on her way to work. (29APRIL10) Guess what NO PHONE CALL.
WHAT ABSOLUTELY BAAAAAAAAAAD SERVICE TALK TALK. BAAAAAAAD CUSTOMER SERVICES - WILL NOW BE CANCELLING EVERYTHING - MY TELEPHONE TOO!!!!
28 | Pat |
| 29-12-2009 | Mooning Money. We have got your cash. Ha ha if the product is bugherred. We doesn't care a fig no more. We have taken the funds and invested it in our yachts well away from your miserable lands. | You Silly Funny People |
| 29-12-2009 | Spent 2 hours on phone to Dell, promised to ring me back twicw, kept me in all dayy..
never never ever again Dell | frustrated John |
| 29-9-2009 | Ask yourself are you emotionally happy with the product and service. It really doesn't matter anymore if it doesn't work..
Murphy's Law
All firms want higher Customer Satisfaction
All those firms introduce new and special rules and procedures whereby the Service Staff must comply and follow.
These new rules inevitably totally demoralise the technical support staff who no longer feel they are worth anything in the Game any more.
Customer Satisfaction drops as the Support Staff don't give a damn anymore. | Swings and Roundabouts |
| 06-8-2009 | Dear Custumer services today 16.50 my telephone line constantly busy I can not phone out at all the last 40 minutes every of my telephone set I got 3 show the same problems my number 01843 833427 seems only the broadband works ? I need urgent help ! will I have refund for this trouble ? | Desmond |
| 28-7-2009 | I want to know who this person is who's pretending to be Mr Hicks and Moaning Minnie. It is obviously the same person by the use of the word LoL and the way they have written it, and the fact that they don't use spaces after commas and full-stops. I don't take too kindly to being impersonated whoever you are, and if you must do it at least try and make it a bit more convincing. Jesus. | Siobhan |
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