I've used the internet now for a number of years both at home and at work and have been waiting for the day when I can have an 'always on' high speed link at home at a relatively low cost.
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| 06-1-2010 | Steffy, there is such a thing as REIN, which is induced electrical noise that can be caused by things like Christmas lights, central heating timers etc. that can cause you broadband to drop. Possible reason for your problem. | Nick |
| 06-1-2010 | Further to my last post. We recieved our new hub yesterday (Tues) and so far (touch wood) its been fine, no red phone symbol! Was very bizzaar that every evening after about 7pm we would get the red phone symbol and have no internet.... | Steffy |
| 06-1-2010 | If you are having connection issues, try restarting your router, try connecting it to the master socket in the house, try fitting a BT iPlate, try getting the ISP to reduce the line speed or increase the gain on the line. Just a few tips for people struggling.
I had major issues with TalkTalk after stable service from o2. In the end they increased the gain and reduced the speed. It hasn't dropped since. Changing ISP should be easy, but usually causes some issues. | chronicfathead |
| 05-1-2010 | Further to my posting of 1st January below. I received my home hub today the 4th. I set it up. As I'd never been given an activation date I thought I'd ring the support line to check - rather than sit staring at the thing waiting for the light to turn blue. Well, I was told that broadband was never ordered for my line. I had to go through the whole ordering process again, including having to give my MAC code and getting my 4th email address. My activation date is now the 11th of January. (Not holding my breath). I was told I could use my Vision box as a Freeview receiver meanwhile by the Broadband Sales Dept. I didn't think that was right. I checked with Vision tech support and the guy very nearly said "bollocks". So, no broadband until at least the 11th and Vision think they're charging me for their service from December 23rd. (Incidentally, I received a gray Vision box and it all seems pristine). I was told my Vision may or may not work on the 11th. It could possibly be up to 10 days later. I'm regretting signing up for this. I now see a SKY box on the horizon. | feduptotheteeth |
| 04-1-2010 | We signed up to BT Broadband the last week of December 09. We were told that we would receive the Home Hub on the 31st Dec, which we did. Within a few hours it was all up and running. Later that night the phone symbol on the hub went orange and flashed every now and again. We discovered that our broadband was down as well even though the broadband light was blue. We rang BT they went through some checks and said our Hub was faulty and they would send a new Hub out to be here by Tuesday 05/01/10. The next night New Years, internet was fine. On New years day evening, the phone light went orange and flashed again, we lost internet connection, so we rang BT again and this time was told that our phone line was at fault. on the 2nd Jan 2010 the broadband was unbelievably slow, couldn't even manage to do a simple speed check. Then last night 03/01/10 the phone symbol went orange again! No internet, so rang BT again complained not happy with service, why is this only happening in the evening?! Having been with Orange Broadband before and had problems with their service, we had BT engineers come out to check our phoneline twice and had it rebuilt at the exchange and then been told there was nothing wrong with it, we are struggling to see why we keep having problems with broadband providers?! Each time we rang BT to complain near enough straight after the Phone symbol on the hub would go back to blue again.. but never lasted very long and went back to orange. Strange how its only in the evenings though and its fine during the day! | Steffy |
| 03-1-2010 | BT is the worst possible provider and you fell into their trap. The customer service is the worst to none! I have a argument with BT staff over my account cancellation. He thought he can fool me, no chance. Don't even get into BT for whatever reason. They said aware of other broadband cheaper price, but they can't do cheap either good service. My 8 MB service only receive 1.2 MB average. Means YOUTUBE clip delays three times on the way playing! Tech support can't explain anything. The Tech from other side of world telling me to log on my HOME HUB and ask me to read out the written speed 8013KB(8 MB) on HUB WEB PAGE! and telling me that I have full bandwidth. Actually that's speed is written, not like reading out your Broadband actual speed!
As far as I see they are big liar and scum! Don't ever go there!!!!! | BTworstBroadband |
| 01-1-2010 | Having been told by Tiscali Talktalk that they were going to effectively double their charges I decided to switch to BT. I'd seen BTbroadband and BTVision in operation and I liked it. So like a lamb to the slaughter I signed up for both at the same time. I was given delivery dates. Then I was contacted by BTVision - "You can't have Vision without BTbroardband". Contacting the BTbroadband help line I find my order was mysterious cancelled .I was given a new order number "It will be with you in two days". Meanwhile the BTvision equipment, I wasn't supposed to have, arrived. But the broadband hub was still missing. To cut a long story short - I've now had 4 delivery dates for the hub. Still a no show.. The best I can expect now is delivery on the 4th of January. Given that I placed my orders on the 10th of December and only had any feedback from the Vision people, I think I'm being fair in saying this seems a bloody shoddy service. | feduptotheteeth |
| 29-12-2009 | I too am being forced to pay extra by Tiscali Talk Talk as my previous broadband only package isn't available. However, I am still in contract with BT for my calls so can't leave them without paying! What do I do - stay with Tiscali and pay £19.99 per month when others offer the same for £11.99??? | Richy |
| 22-12-2009 | Hello
I agree with the last comments form Tiscali Talktalk - just tried speaking to them - what a waste of time. You either have their full pacckage or it costs you MORE! | Hermionefan |
| 16-12-2009 | I have been with Tiscali for several years and have been told that I must pay more because it costs Talk-Talk more to operate my slow half meg service than others with a decent service.
It appears that we are being used to subsidise the £6.49 service.
It seems that I'm going to have to move because I don't like being taken advantage of.
Which provider is best???? | Rosehilly |
| 16-12-2009 | BT - must admit that (usually) I have fe problems with BTInternet - been with them a long time and, on the basis that, sometimes, everyone has problems, have no plans to move. However, had a problem last nigth when I lost connection - rang their helpline where the initial message was "we have had a major broadband problem" so took this as being my problem. Tried the suggested router off/wait 3 minutes/on process but still no joy - so done as the call suggested and waited (and waited!) for an advisor to speak to. Got through to India at last and, after some considerable time, the only suggestions were that a) there was a problem with my PC and b) there was an error with the message on their helpline! Strangely enough, leaving the system overnight everything was fine this morning (and the message had been removed from the helpline). ANyone else experienced problems yesterday - just find it very frustrating that the advisors do not have a clue about what might be going on on the wider network, | RobbieP |
| 13-12-2009 | It appears that all Tiscali customers are being screwed by Talk Talk - "very best quality of service and value for money" - what planet are they on? | Anteater |
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