I've used the internet now for a number of years both at home and at work and have been waiting for the day when I can have an 'always on' high speed link at home at a relatively low cost.
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| 07-2-2010 | BT seem to have some very underhanded methods for dealing with problems. I recently had a problem with them whereby they sent my bill to the wrong address and then sent a warning letter to that same address. My phone bill andmy broadband bills usually arrive within a week of each other so when my b...more | Feenix |
| 06-2-2010 | Flipper, the exchanges may be run by BT but most isp have their own equipment within the exchange, so if it is the equipment that is faulty a different isp will have different service, however if the line is faulty between the exchange and your house then you are relying on the isp getting Openreac...more | Nick |
| 05-2-2010 | Hey Hey once again my 6.5mbs connection speed has went down to 309kps, it went down in oct last year, and its down again, have thought about changing company but have come to the conclusion that all the the exchanges are or were owned by bt so if your problem is with the exchange it wont matter who...more | Flipper |
| 03-2-2010 | I have spent the last 14 days on the telephone to BT trying to get my new BT Broadband installed and working. I have made an endless number of telephone calls to anonymous cutomer service staff with a multitude of excuses. I have plugged in unplugged, replaced filters and finally got it working to...more | ItsgreattobeBritish |
| 31-1-2010 | After a week of patronising phonecalls (it is the hub or the line, not my laptop!) I am at the end of my patience. NOTHING is being done....
Constant line drops, reconnections, suspended webpages....I'm sick of turning the hub on/off, leaving for 3 minutes or anything else suggested from thi...more | Wire Less BT |
| 27-1-2010 | Never ever sign up for BT broadband its crap !!!!.you can only get to speak to someone in a far of country who has you standing on your head with your phoneline clenched between your buttocks rather than admit its their line thats faulty.lThey charge you 3 months in advance for a 8mb connection t...more | nathan jones |
| 22-1-2010 | My broadband went down on 7th December, after endless calls to India which had me at times doing the technical stuff myself - undoing sockets and so on, they finally sent an engineer who said I needed a new hub, but no he couldnt give one, Some of the calls lasted over an hour.......Nobody got in b...more | joanc53 |
| 22-1-2010 | As Larry, my service is terrible - I've just arranged to move to another provider but because I am still 'in contract' with 2 months left - I am having to pay just shy of £50 (+£28 phone line cancelation) to move as I am breaking the contract!! The fact that BT had broken the...more | Ex BT user |
| 21-1-2010 | BT? I wonder what the B stands for? in theory its 'British' but when I made my umpteenth phonecall to the call centre and asked,politely, if on this occasion I could to speak to someone with English as their first language I was called a racist! my speeds are rarely higher than 6 (yes SIX) ...more | fedupsoontobeanexBTvictim |
| 17-1-2010 | I've had BT since October, but since 10/01/10 the red broadband light comes on roughly every two - three minutes and I lose connection. the hub has been switched off and on, reset, computers switched off and on, tried new adsl filter and connect only adsl, but nothing solves the problem. Bt h...more | Larry |
| 13-1-2010 | Have had BT Broadband for a number of years and as long as nothing goes wrong there isn't a problem. For the last two months my internet speed has been fluctuating wildly between 25kbps and 4500kbps which is what I get normally.
Contacting the 'customer services' centre in India has pr...more | Wayne |
| 12-1-2010 | We all persuaded my elderly, disabled mother to get online, mainly so we could all talk together on skpye. Got BT to provide and since then it's hell. Internet constantly goes off. My mother rang and did all the things the checks they suggested but when there was one check she simply didn't...more | patty |
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