Call centre staff are expendable - it's the truth
|
|
|
The truth about call centres
As I have found out first hand, the constant threat of redundancies often hangs over all call centre staff. You're expendable don't you know? Believe it or not to get ahead in a call centre you have to be slightly incompetent.
|
I've worked for various companies, usually in a call centre environment and I can totally sympathise with the problems faced by staff. Poor pay and abuse from both customers and the company they work for is normal.
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
|
|
| Posted |
Comment |
Visitor |
| 27-6-2008 | I have worked in a CC as both manager and CSR and very gladly left the role for something much more lucrative and less demeaning. I have to admit that people who call in can sometimes be pretty horrific, at first taking calls when someone is screaching at you is pretty upsetting and at times I felt ...more | talk talk hater |
| 01-6-2008 | You know what is the most annoying thing about customers, when you politely ask them to confirm Dpa and they refuse. And when you do not want to divulge account specific information then they curse you. Or if a partner of the account holder calls to amend the account details and you ask to speak to ...more | jojo |
| 19-3-2008 | People who get on at call center advisors are idiots....I currently work in one at the moment 37 and a half hours a week....just so I can get enough money to get myself to college and get my BSc in computing....an I have to take constant abuse over the phone from all different people no matter who t...more | Call Center Monkey |
| 03-3-2008 | I worked in a call centre for the BBC for eleven months, and I hated every minute of it. My very first caller called me a 'horrid little prostitute' during a complaint about weather forecasts. The abuse we had to take was ridiculous, and I was reduced to tears more than once. All the whil...more | Elanon |
| 07-2-2008 | Narwhal, you are the problem I'm afraid. You should not expect the customer to have the same level of IT knowledge as yourself - otherwise you would be out of a job.
The reason they contact the call centre is because they don't "Know exatcly what your talking about"
You are...more | Gene Hunt |
| 29-1-2008 | Narwhal is right. I too work in a call center, and have done so for many years now. I too support computers. My customers nowadays compared with what they were just a few years ago are braindead. This adds nothing but stress to what is quite a stressful job. My bosses are braindead, they shout and s...more | Brain Resuscitation Service |
| 25-1-2008 | I work in a call centre for computer support. I have been in this type of work for 20 years now. Most of my so-called customers are really quite ignorant about computers. Most of them should not even go near a one. They are computer illiterate, and will remain so for the rest of their lives. They do...more | Narwhal |
| 09-12-2007 | First of all, it just shows what kind of a person it takes to call a human being SCUM, based only on the job they have chosen to do. Talk about small minded. We are NOT all thick and of course there are better jobs out there but a job does not make you who you are. Incase you hadn't already gues...more | Lisa |
| 24-11-2007 | Marie, if you think you are a person think again. You are scum. Everyone who works in a callcenter is scum. You have been, you are exploited. Left school at 18 with three A levels? - So what? But there were no jobs around - On your bike lassie!
Average wages of £11k? Starve! You will never ...more | Ho Ho Ho |
| 24-11-2007 | Kickback, I hate to say it but you're an idiot. I left school at 18 with three A levels but there were no jobs around. I was alreadty working part time so I didn't need to sign on, and the only full time job that came up was in a call centre. I took it, with average wages of £11k. That ...more | Marie |
| 27-10-2007 | Call centre jobs aren't real jobs; they are simply there for public relations. Companies want to spend the least amount of money on after sales servicing. They invent the remote call centre to provide this service. They have to have customer service because of the laws, but they make it as awkwa...more | Reality |
| 26-10-2007 | The reason that most call centres are not nice places to work are down to the attitude of the companies. The company I work for has a fantastic call centre, albeit only about 20 staff. The average time between calls can be 3 or 4 mins giving plenty of time to focus on quality. | chris |
<< prev <<
>> next >>
|
