BT Total broadband option 3 - problems getting connected
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Couldn't get a connection
I waited in anticipation as my connection day for BT Total Broadband drew near and on Friday 9th the day of activation my new BT hub arrived. Afternoon passed and I connected my router up, but no messages came into my email box.
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I have had a very, very bad experience changing to BT Total Broadband. The technical staff that I spoke to have a very basic technical understanding and try to fob you off with less information than is available in instruction book.
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| 24-7-2008 | ive had problems getting a new BT line. I will now know not to get BT broadband. I think if you have problems getting BT broadband just go with a provider like O2 or Orange :). I would of been using sky internet if their engineers came to fit our new line but noo. BT CUSTOMER SERVICES ARE CRAP!! | Tom |
| 18-6-2008 | The original poster has my sympathies. I foolishly upgraded to BT Broadband Option 3 six weeks ago. I can currently download at 6Kbps and it takes around 5 minutes for a webpage to load fully – that's if it doesn't time-out and leave me with an error message saying the page can't b...more | Dave T |
| 10-6-2008 | Pmiss Meoff, " I am a communications expert " Yeah and I'm the Pope. I hope you don't teach others to communicate with your expertise. | Pope Gregory XIV |
| 10-6-2008 | When will BT unbundle their phone lines? Then I will be paying Tiscali £19.95 per month instead of £27.23 plus voice mail. I will not hold my breath waiting for it to happen. If BT were more competitive I would have stayed with them. But their sales people have this take it or leave it att...more | Rupert |
| 03-6-2008 | I am a Communications expert, BT talk crap that is not true, their staff have to profess that they know what they are on about when they clearly are not. When they can no longer help you they pass you round to other dept numbers, until you lose your patience and raise your voice, then they send you ...more | Pmiss Meoff |
| 30-5-2008 | I am so glad it is not just me wasting my life on the phone to people from india who do not have the foggiest | frustrated |
| 17-4-2008 | couldn't agree more! i'm right in the middle of the nightmare called btbroadband option 3. I had a 1 mb a second connection prior to this fiasco ( a film would download in 3 hours) I am now paying £7 a month more for an estimated download time of 41 DAYS for a film. work it out fol...more | keith young |
| 23-3-2008 | Sounds about right to me too....ordered BT Broadband Option 3 on the 29th Feb.....Activation on the 7th March....and no broadband yet. Phoned BT countless time, always speaking to someone in India. Finally persuaded them to get an engineer out 26th March. In fact tried to cancel on the 20th March,...more | lee |
| 15-3-2008 | Any one else haveing problems with BT,signing you up for a 12 month contract on the sly | shula |
| 11-3-2008 | Almost forgot the icing on the cake..............I've been paying for BT Total Broadband (upto 8MB) for the past 18 months and receiving speeds of around 2MB, called to cancel the other day and was told that they could upgrade me to BT Total Broadband with a speed of around 7MB with a saving of ...more | neilld |
| 11-3-2008 | Just wait for the infuriating connection outages for no apparent reason during off-peak times, the inability to use the PC software to talk to the modem to alter settings, the failure of the handset to recognise caller ID, the annoying time lag in picking up the handset (or pushing the answer button...more | neilld |
| 07-3-2008 | I am having exactley the same problems - they have sent an engineer around today though who thinks the hub is faulty!!! - His works fine but not mine!! (why can he not leave his behind for me!!) | SCRUMDOWN |
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