Gym cancellation policy unclear
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Cancellation policy - one month's notice
I telephoned them and was told that - contrary to what I was told verbally when signing up, the actual notice period required was a ‘calendar month’ and not a regular month from the start date!
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I joined Fitness First and was told that my membership would be for a minimum of 3 months. At the time I was advised that to cancel, I had to give at least one month's notice.
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| 23-6-2008 | We could not agree more with you about fitness first. Seems all very one sided. we were told we could put our payment on freeze but not that it extended the policy and they have never given an exact date when our "contract" was up. The SMALL print certainly wants to be a lot bigger and...more | Norm |
| 09-6-2008 | What do you mean you cannot be bothered to cancel your card? In that case, you have no real reason to moan. If you have evidence that you have cancelled your membership, then you are supposed to ring up your credit card provider, inform them of that fact, and put the amounts incorrectly debited in...more | Alaneroberts |
| 09-6-2008 | Just had exactly the same thing. Canceled my membership on April 20th. Allowed them to bill me on May 5th then canceled the direct debit. Just noticed they have used my Debit Card details to rob me of another £37! so that 2.5months i've now paid for. Completely disgusted. I can't be bot...more | Andy |
| 30-5-2008 | I had that exact experience with FF as well, culminating yesterday when I paid them for the month I owed. I tried to request the terms and conditions from them twice to clarify before hand. The 1st time they were sent to the wrong address, the 2nd time I don't think they were sent at all. I w...more | TOMMO |
| 23-5-2008 | Absolutley. The same thing has happened to me after clearly being told (admittedly by what looked like a very junior member of staff) that my membership would only run for 3 months. | splitty |
| 14-5-2008 | LH
Totall agree with Alan. You need to check whether FF had authority under your contract to take these payments from your debit card, rather than solely by DDM. If it didn't you should be able to demand a refund from FF. I'd write requiring FF to provide you with a copy of the documen...more | Graham B |
| 08-5-2008 | Surely this is completely unacceptable and you should insist that your bank refunds you the money. Don't let this drop! | alaneroberts |
| 08-5-2008 | I have had a very similar experience. Cancelled my direct debit due to appalling customer relations and they took money out of my account using my debit card details, without even a courtesy phone call to tell me they were doing so. I am utterly disgusted with them. | LH |
| 07-4-2008 | SH,
This sounds quite typical - a significant number of people have had problems with their contracts when relocating. Fitness First can only seem to work on the 'short-term', not realising that the way they are treating you and others is bad for long term business. The culture of worki...more | alaneroberts |
| 07-4-2008 | I am VERY disappointed with Fitness First on so many levels. First of all their gyms are filthy and breading ground for MRSA. Second, it was explained to me that when I joined Fitness First if I was to relocate I could transfer my membership to that Fitness First. I have been relocated for work up t...more | SH |
| 18-3-2008 | KL, do not allow yourself to be intimidated. The so-called 'Debt Collectors' - CARS - are just a bunch of snivelling, manipulative, scum bags that try to intimidate. Stick to your defence. Reply to every letter in writing. Do NOT bother to telephone - a complete waste of time. DO NOT al...more | alaneroberts |
| 14-3-2008 | I agree, they even sent the Debt Collectors on me and now I have been asked to pay for the whole of March because they received my letter in February.
1. Their phones lines are always busy! Couldn't pay for January just before I left for my holidays. Got back, Debt Collectors on my back with ...more | KL |
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