Casier staff rude to customers
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Service with a smile
I think it's about time Tesco (well, this particular branch anyway) sent their staff on some proper customer service type training courses on how to deal with members of the public.
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Do you get service with a smile at Tesco? Maybe some people do, but not always I think. I visited a branch of Tesco at Coppets Lane in North London with my little girl who is only four years old.
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| 24-8-2010 | did my weekly shop in Tesco - Trowbridge and I had two old bills, which needed the points to be put onto my Clubcard. The young lad at the till old me to take it to Customer Services and they would put the points on.
Arriving at the Customer Service department, the woman there was extremely rude when I said I would like the points put onto the Clubcard, which is normally done at the till in other shops. She would not make eye contact with me and practically ignored me and said "you've got another two weeks". I did not understand what she meant as the points are normally put straight on and when I pursued this and asked for an explanation, she got shirty and said again, "you've got another 2 weeks" and looked at the customer behind me, so my points have still not been put on. | Jane Lorrainer |
| 14-5-2010 | To cashier 2- what happens if the customer is out of line and bear in mind - all lines have breaking strength (fishing parlance maybe but some of us checkout staff are strong and some are weak?)
Oh and customers. I do not receive the pay to be spat at and also I am not a councillor to receive customers who obviously have had a real bad day. | ocset |
| 30-4-2010 | I have twice been into Tesco and been upset at the reaction, that I got from the Tesco staff when I politely asked if another till opperatorcould help out to serve customers in a growing queue, when there has only been one till opperator serving.In the first case a staff meber astarted chastising me and saying that I had made him feel very small. He told me to wait in the queue until I got to the only serving member of staff on the checkout sand then ask her to ring her bell to ask for another checkput opperator! I was shocked at being chastised as I had asked politely for someone else to serve at the checkout. On the second occassion...when I asked if someone else could serve at the checkout as there was only one serving in a growing queue, the manageress came over and told me that the two that were not serving were talking. As if I needed to be told that! I was aware of that, which is why I had politely asked if someone else could help at the checkout. I feel like I am being punished for having the audacity to ask in a polite way if another member of staff can help at the checkout. Why am I being treated this way just because I am in a hurry and do not want to wait forever in a queue when there are other members of staff who can assist on the checkoputs. One last thing...in one of Tescos stores there was a woman wanting to stop shoppers to ask what they thought of Tesco. I am asking "Are Teso really bothered at all"? I am not so sure at all! | unhappyshopper |
| 24-2-2010 | Cashier! Your job at the end of the day is to please and satisfy the customer not yourself. I worked as a cashier and don't expect (unlike you) customers to please me. I am ALWAYS polite no matter how rude they may be, as it is unprofessional to get a attitude with them otherwise. They only time I would say something is if they were way out of line (lucky that hasn't happened yet). | Cashier 2 |
| 16-2-2010 | As a cashier in Tesco I must agree that this behaviour is not tolerable to a small child. However I must ask customers to be aware that we are human after all. Most of my customers are lovely, polite people yet there can be rude, abrasive and even aggressive customers. Do you expect us to stand for this behaviour as human beings, in work or not? I have snapped a few times at people who talk down to me, often for issues that are out of my personal control.
So if your cashier smiles and says hello to you, do it back! If they ask you questions politely answer back politely! Perhaps then, us cashiers would lighten up.
On a side note on the carrier bag issue. Yes, we are cutting down due to Government initiatives and there are times when bags are in scarce supply in store. So please, help us out by re-using bags! | Cashier |
| 10-2-2010 | :Placed an order with Tesco for delovery this morning waited all day no contact or update when I called they p[olitiely inform me that the order has been cancelled. ( Possibly due to weather however not sure as no one is answering the phone!)
What an earth has happened to service! Called customer service assistant could not help as ' Not trained on grocery home dleivery!)
Terrible service they will not get my money again! Have to start all my christmas shopping again 5.30pm and still no explanation! | Anon |
| 09-2-2010 | well that was just plain c**tish if anyone treated me like that or my daughter I would go sterigt for that manager becuase that is damn right disorderly I would have stripped her of her position and made her stack sheves until she learned that you dont treat people like s**t, it's not fair on the younger generation, people wonder why teenagers are such hooligans and grafiti and are disorderly to the public but what do you expect when people are doing this to young childen, really you should take them to court with a claim for emotional abuse and then they would learn their lesson, anybody that rude doesn't deserve a job anywhere, customer services really nned to do their homework and buck up their ideas | FizzicalMC |
| 17-1-2010 | most kids are abused by family members or people that they already know, perhaps tell your daughter to talk to no-one. | inquistitor |
| 29-12-2009 | It is irrelevant whether we expect children to speak when spoke to by a stranger, though I think the child should have a say in this, but this is clearly an adult bullying a child and abusing a position of imaginary authority that comes from uniforms. Minimum wages are indeed an insult, but to blame the customers, and assume that eveyone else has a 4 x 4 and a spoilt brat called Tarquin is ignorance and prejudice. Nobody is calling all shop assistants, just this one individual, though I am beginning to think there is a bit of a disrespectful culture developing at Tesco, possibly because they are on the back foot as an organisation with the public, owing to planning protests. | piscokid |
| 29-12-2009 | I recently bought diesel at a Tesco Express, but had forgotten my wallet, and had to fill in a form then go home to get it. I was insistent that the assistant sign off this form when I retuned, or they could have claimed I had not paid. The assistant was reluctant, but finally the manager signed. Nearly 2 weeks later after picking up some items, this assistant got his petty revenge by pretending I had not given enough money at the till, even though I had carefully counted, and sorted my change one-handed to get all the pound coins together, under bright lights. The manageress took sides with her assistant - possibly because I was still in my work clothes and looked a bit scruffy, which sadly seems to cause prejudice, even in Manchester. I am awaiting a response from customer service. | piscokid |
| 20-9-2009 | I work in a shop where I see a lot of children. If children talk to me, it's a bonus but I never get angry if children don't talk to me. Lots of kids are shy, especially around adults. Telling people off for being shy or nervous only worsens their problem.
Also, in some cases, a child may have speech disorders or may be feeling unwell or upset about something like a nan or granddad dying. Even adults don't feel like talking much when they are upset, let alone four-year-olds! | Woman who works in a shop |
| 05-9-2009 | Try working in tesco for minimum wage, listening to middle class mummys who are so bored they have to go shopping for something to do.take your 4x4 & your (mother & toddler parking) & take baby tarquin ,rupert ,kylie,chardonney,or what ever you call your sproggs,Go shopping in marks & spencers where you belong!!!!! | eat the rich |
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