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Marks and Spencer order cancelled

Online shopping problems - Marks and Spencer

On the 18th October I received a phone call from Marks and Spencer to say that the furniture was now in stock and that I would be receiving a phone call from the delivery department sometime within the next cou



I ordered a table, sideboard and a side table from the Surat range from Marks and Spencer online on August 21st. They have since cancelled my order and left me high and dry with no hope of finding an alternative before Christmas.

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Posted Comment Visitor
14-4-2008I'm having problems with a Marks and Spencer furniture order which appears to have been erroneously "cancelled" on the Delivery Team's system. No-one from the Furniture Customer Service Team is replying to my telephone chasers. I've escalated the issue to the "Furniture Ch...moreMarc
14-4-2008I'm having problems with a Marks and Spencer furniture order which appears to have been erroneously "cancelled" on the Delivery Team's system. No-one from the Furniture Customer Service Team is replying to my telephone chasers. I've escalated the issue to the "Furniture Ch...moreMarc
13-3-2008I had huge trouble getting furtniture delivered and assembled by M&S before Christmas. Customer services told me that they had trouble contacting the delivery company. I decided to email the delivery company directly myself (thus bypassing M&S) and the delivery company got back to me within ...morecustomer-non-service
11-3-2008hello, I am a former employee of marks and specer and if this makes you feel any better they treat their staff 100 times worse than they treat their customers. I am supprised theat you got your money back as I am still waiting for a months worth of wages 6 months after I finished my employment ther...moresassy
07-3-2008Incorrect photograph on M&S website meant 2 divan beds + mattresses ordered online had to be returned with the courier on the day delivery was attempted (7th November 2007) - they did NOT split in half therefore could not get up my stairs. I am still owed the full amount I'd paid, £678...moreKatherine P
04-3-2008Its M&S again! £300 or so of web order on named day delivery, only to be told by email on the day that the whole lot "had been delayed". No explanation, but according to a CS representative one of the items was "pre-order" (for a bra!) and I should have known this from...morejlo
16-1-2008Marks and Spencers..... The new BT Awful awful awful. Spent £1000 on hampers just before xmas as thank-you gifts to our customers. We are now 3 weeks into Jan and M&S have charged us but only delivered 30% of the hampers... most of which were wrong. They then cancelled our outstanding orde...moreNotHappyShopper
07-1-2008Marks and Spencer really let us down over delivery of furniture before Christmas. Their carriers were described by their own customer services as 'a real problem'. Even customer services had problems getting in touch with the carriers (they take forever to answer the phone) and told me that...moreDivad
07-12-2007I am also having problems with M&S on line ordering service. They have sent the wrong item twice and it is costing me a lot of mone to try to get it sorted - every time I telephone (0845 number) they promise to call me back but so far have never done so. I have orfered from quite a few websites ...moreJulie H
18-10-2007I too am having huge problems with M&S ordering. It seems to me they have a huge I.T. problem. Only the Order Dept can see my order and nobody else in any other department can. This morning I have spent over an hour on the telephone and spoken to eight different people and they are still trying ...moreLesca
24-7-2007At the end of April I ordered from Mark and Spencer Online a pair of trousers, a jumper, and a beauty item. All three items were marked "delivery in 1-3 day". For almost two months M&S bombarded me with emails (once every two days) telling me that the jumper was there but the trousers ...moreAnon
03-7-2007Flowers ordered in store on Sat 30th June and delivery was for Monday 2nd July. When I arrived home from work on Mon 2nd July there was a message asking me to ring Marks & Spencer. On doing so I was told there was a delivery problem and the flowers would not be delivered until Weds 4th July. ...moreMary



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