The Weekly Gripe

PC World staff not very helpful, slow service
Inept staff at PC World

My visit to PC World

When I got there the service was really slow and they didn't have what I was after.  While I was waiting to be served, a member of staff made eye contact with me, said nothing and then walked off.



My gripe is about PC World, how completely inept their staff can be and how useless the online store feedback questionnaire is. I needed a Netgear DG834 router. I just needed that exact make and model, and I needed it quickly.

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Posted Comment Visitor
03-3-2008I went to PC World to return a product I had bought earlier - no one assisted me in my purchase at the time, and I ended up buying the wrong thing. I went to the shop assistant, who told me that I needed to go to the PC repairs section, as they would have to test the product to check it was still w...moreElanon
27-2-2008Hmmmm ... when I read this kind of thread I get to feel a little guilty. Y'see, I used to poach PC World techies - and I wasn't alone. The problem is that that PC world pay their staff utter peanuts ... and treat then like morons to boot. Naturally, being a highly visible organisation, th...moreLinegeist
29-7-2007I bought a laptop from PC World in April. I needed it to run a specific software programme for my work and the ones on the shelf didn't seem to meet the necessary spec. Someone suggested I ask in the business centre. Helpful advisor found an appropriate laptop, and didn't explain to me th...moreHeather
12-6-2007Matthew Ward (response) New Laptops don't come with 56k modems. This a manufacturer decision and nothinf to do with PC World. You DO NOT need a wireless router to go on the internet just an external modem. Laptops are never particularly good for gaming because of the constrictions of fitting...moreCaptain Vista
03-6-2007My experiences of buying a computer from PC World have been so bad I want to help prevent anybody else from having to go through the same nightmare. PC World sold me a computer knowing that it would not work for the purposes I bought it. Just two days later, they now refuse to give me a refund a...moreMatthew Ward
12-12-2006PC World is fine if you're confident enough about computers to NEVER have to consult them again. I bought my computer from them and got an absolute bargain. About £500 cheaper than anywhere else. I know what I'm doing so if I were unlucky enough to have problems there's no way I&...moreEddie
11-12-2006To "I used to work at PC World". If you think Firefox is a machine and you used to work at PC World, I shall be quickly moving whatever business I may have had in the past with them, well away from that monopolistic institution. Clearly, if that is the advice you gave customers it'...morePC User
10-12-2006PC are building their business so that the owner (DSG International) can sell it. That is why they have started selling TVs so that when they come to sell it, PC World has a broader base of customers which is more attractive to a company who may buy the PC World division.Hubert Cumberdale
10-12-2006Hey. Why is PC World selling televisions? Don't you think that's odd? PC World is for computers. They've got Dixons and Currys for selling TVs.Phil
06-12-2006Firefox is clearly the better machine for browsing. Clearly.Hilbert Kissington
06-12-2006I totally agree with Hebo; Scooty is a noob lolz. He can barely operate a computer and just types 1337 to impress girls (failing). I also hear he uses Internet Explorer, thus proving his noobness.Ekim WradWodo
06-12-2006I used to work at PC World, and when you sign into a shift they use a HP Pavilion 2x.5 processing unit. I mean come on! The 2x.8 is clearly a more complete machine.Hilbert Kissington



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