The Weekly Gripe

Noisy phone line and BT problems

Sorting out my noisy phone line

Phone and broadband problems

It's strange how BT seem to have forgot all about the line rental I have paid in the last 30 years and the money they had from ISDN when I used it.



I have the dreaded crackles on my phone line and it gets so bad that I can hardly hear the other person speaking whilst on the phone. So far four BT engineers have called and two of them have found faults.

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Posted Comment Visitor
09-6-2008go outside with pair of extended pruners and cut the line 3 inch from the poleNTHELL
27-5-2008David, did he carry out the work for free ?. If the fault was on BT's network then he should not be touching it for legal reasons and if it was on your equipment then BT would be right in the first place.Nick
26-5-2008I dont know where you are but I’m in Monmouthshire. We had immense problems. BT blamed it on us, we blamed it on them. I spent hours on the phone to BT complaining about an internet service that went on and off and slow speeds when it did work. In the end I went with an independent engineer...moreDavid
19-5-2008I have just changed from BT to Tiscali Broadband package. Since changing over I have been pulling my hair out. Not much there anyway !. I have this terrible crackle on my phone line and can just hear the other person speaking the other end. Speak to Tiscali to try and get it sorted ? Takes ages to ...moreRupert
14-5-2008I rang BT with the same problem, and I was "threatened" with a hefty call-out fee of £160 and a £90 per hour engineer cost if the fualt was not affiliated to BT....eventually they found the fault to be an old line to the house and interferance from a local radio mast.....a filter...moreSteve
09-5-2008We have been with BT for years, but have been experiencing terrible problems for at least twelve months. First there was crackling on the line for a long time and now the line keeps going dead, we have phoned BT a number of times but all they say is that the line is clear and if they send an enginee...moreBobsie
08-3-2008Griff, sounds like a problem with the exchange to me,You dont say if you have any other problems like noise on voice calls etc. If it is just a loss of dial tone, then it wont matter what checks you do at your end. You need to get Tiscali to sort it out or threaten to take your business elswhere.Nick
08-3-2008Hi..every morning my landline has no dial tone,preventing any outward calls being made.I have to call my landline from another phone(my mobile usually) let it ring a couple of times then hang up.When I pick up my landline I now have a dial tone and can call out! It stays on for the rest of the day a...moreGriff
06-2-2008To Rob the crackle lover, You say Christmas day yeah? Got any Christmas lights on, dimmer swicthed ect. EMi is your prob.Jovetic
29-1-2008We are having exactly this issue too, except we are with TalkTalk. For the first week with them our phone and broadband worked perfectly. The problems started Christmas Day 2007. Picking up the phone we can hear huge amounts of static, popping and crackling sounds. Shortly after, it knocks out the b...moreRob "The Crackle Lover" C
24-1-2008I am with bt and aol. Up until recently...my perfect old BT Voyager 105 did the trick. I had to upgrade to a Router and become wireless as a bonus. Thats where it ended! Now I cant make or receive calls without the very noisy untuned Tv sound all over the line and then the dreaded "Goodbye"...moreAndy. Pulling out hair!
08-12-2007We have a BT Voyager 2100 router along with a fax machine and two phone extensions. Not long after I installed our BT Router (2005) we started to notice a lot of noise on the line which would knock out our broadband altogether and make hearing voice callers very difficult. I contacted BT (India) man...moreorbiter



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