Noisy phone line and BT problems
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Phone and broadband problems
It's strange how BT seem to have forgot all about the line rental I have paid in the last 30 years and the money they had from ISDN when I used it.
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I have the dreaded crackles on my phone line and it gets so bad that I can hardly hear the other person speaking whilst on the phone. So far four BT engineers have called and two of them have found faults.
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| 16-12-2009 | Same problem here in West Virginia, U.S. Can't hear and have a clear conversation much of the time. Wish I could talk to a human being, and one who is not half way around the world and whom I can't understand due to language/accent barrier. I'm thinking of going back to dial-up connecti...more | Nana |
| 25-10-2009 | 4 engineer visits over a period of time, same problem-corrosion where the wire from outside enters box inside. Last one was helpful, binned the contents of the box and connected the wires using outdoor grade silicone sealed connectors, they lasted longer than the others (who all said it was/my faul...more | The Monster |
| 17-10-2009 | Same here in Formby, Merseyside. We have terrible line noise/crackles at certain times throughout the year, mostly daily and I've called to complain about it many times. Following all these calls to BT eventually an engineer was sent out. We were informed that the line was fine and there was no...more | John |
| 22-9-2009 | I have exactly the same problem, haveing antiquated aluminium cable in the road outside. Unfortunately there are only three of us in the lane and so no chance, despite several battles, of getting BT to supply the standard of service I would like. Line chaecker shows ½meg 4k from the exchange!!...more | Chris_Sav |
| 27-8-2009 | Yes I had the same problem until BT went down their pavement manhole and cleared away the ants nest and debris from around the connections | Archie |
| 28-7-2009 | I too suffer from a BT aluminium wire instalation and the consequential drop of my Broadband connection, this has been ongoing for 3 years and I have already had 6 x engineer visits to my house this year alone, 2 of the visits by Broadband specialist teams (more than 1 engineer). Yesterday I receiv...more | Terry - Colchester |
| 19-7-2009 | Always make sure the fault isn't with in your property by proving it to the test socket behind the removable lower part of the master socket .Try 2 phones or borrow next doors.If your not sure or haven't got one you could get a local private telephone engineer (Google telephone engineer + to...more | Dave |
| 09-6-2009 | I had the same issue on my home phone/broadband and now have the same issue with business broadband.
Ended up going on for months. Only got sorted when they changed my line over at the exchange. | TW |
| 20-4-2009 | @ David, Penault
The charges would have been £116.33 call out. They have since dropped a little bit. But the charges are not there to rip you off! The reason BT charge you for internal faults is that YOU purchase equipment and place it on BT's line. BT does not maintain this equipment and ...more | BT Employee |
| 13-4-2009 | yes.
Use a Dehumidifier in the Winter months that will remove the water | Bifta |
| 21-1-2009 | British homes generally suffer indoor humidity, especially in the winter months. Humidity causes atmospheric corrosion that can play havoc with low-voltage electrical connections. I was able to reduce the severe crackling noise on my BT telephone line and cure my modem router's sudden line-dropp...more | MisterG |
| 14-1-2009 | @Nick
He was independent, so obviously charged us! Oh and it was an internal fault and BT quoted us £160 callout and £99 per hour!!! Rip off b*******! | David, Penault |
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