Call centre jobs not worth the abuse
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Call centre abuse
I am sure a lot of people have the kind of mind set that means if they cannot see the person they are talking to, it is somehow perfectly acceptable to be rude, abrupt and patronising.
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People talk about how useless call centre staff are, customer service skills are lacking or the call centre has been outsourced to India etc. But often little is said about the abuse we have to put up with.
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| 06-4-2008 | Fortunately, there are many people working in call centers which are quite happy with their job (like my cousin for instance). I think it is essential that everyone who is interested in this type of job talks to other people who are already in this business and understanding the advantages and disad...more | Bolaleman |
| 11-3-2008 | I work in a call centre, dealing with technical issues for Sky equipment. Don't stone me to death for it. I hate my job so much and am currently looking for work until my college course begins later in the year.
I understand how frustrated customers can become when their issue is not being d...more | Call centre Monkey apparently |
| 06-3-2008 | Another problem with Call centres is with some issues that cannot be resolved .Such as a call centre answering whether a benefit/welfare claim has been processed.You as an agent cannot do anything to speed this up ,if it is reliant on a back office or indeed the customer needing to do something.In c...more | john speaking |
| 06-3-2008 | The major problem with call centres (having worked in one for 8 years now) is that the reason usually ,in my line of work anyway is that the customer has not paid something (a bill) or provided info and basically would like the agent to advise them 'what they would like to hear' .This is onl...more | john speaking |
| 03-3-2008 | In my old call centre for the BBC we had to put up with enormous amounts of abuse, it was ridiculous. I remember we were given a handout full of useful phrases to use when being verbally abused - such as 'I really would like to help you, but you are shouting and that is causing disturbance in m...more | Elanon |
| 27-2-2008 | I feel that abuse on the telephone to call centre staff should not be tolerated and employers that do not support there staff in such incidents should be prosecuted on health and safety grounds within the work place. Enough of the silent bullying. We are there to do a job not to be harrassed. | richard |
| 23-2-2008 | I was recently on a call to a UK call centre of a financial organisation. The person to whom, I had the misfortune to be speaking, and who had a British accent (Estuary English) was ignorant and unhelpful to the point of obstructiveness. I rapidly got to the point of realising that I needed to speak...more | MikeP |
| 23-2-2008 | Faint Hope 03-Jan-2008 11:18
faint hope, you are ridiculous and I could not disagree with you more.
I work for a glasgow call centre, and unlike some other outsourced call centres, I work directly for my employer. I have the authority to sort out problems and sort them out very well. my ave...more | s666 |
| 21-2-2008 | I and my colleagues are repeatedly told by a regular caller to (nasty word) and our boss tells us we must carry on with the call. Surely that can't be right? I shake when this person comes on the phone because I know what's coming. | humiliated |
| 12-1-2008 | Feeling a bit mad, undervalued and generally irate right about now. What gives customers the right to call me and talk to me like I'm am something they just stepped in. I knew that working in a call centre was bad but some of the things that I have had said to me are just bad. I mean the amount ...more | Must be mad to do this job |
| 03-1-2008 | well I had to comment on this one, I have worked in a call center and the amount of time I have bent over backwords for some one that a) needed my help b) wonted me to help them c) was polite to lison to what I had to say. when I got some one that was agressive to me there would of been a small chan...more | mac-24 |
| 03-1-2008 | "Call centre staff suffer abuse too. They are only doing their job."
? ? ?
What complete nonsense. What absolute balderdash. Call centre staff are simply put there to protect what organisation and its management against the slings and arrows of a very angry customer base. Call cent...more | Faint Hope |
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