I bought a monthly contract from PlusNet online and my ADSL line was finally activated on 15 August. Since then I have had nothing but problems and no reliable service, poor customer care and I am now unable to cancel.
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| 24-3-2008 | I have been using Tiscali for 5 years now and found thier service to be great. They have
always responded via internet and phone with any help I needed.. Any problems that I have had
have been related to the BT phone line at the local exchange. | LARRY1066 |
| 20-2-2008 | Hi,
I know the anxiety / frustration you are experiencing. Plusnet are however one of the better broadband providers. If the fault lies with BT, it will make no difference who you go too as they all use the same underlying BT wholesale products. At least you get to speak to someone you can unders...more | georgez |
| 22-12-2007 | I had big problems with Plusnet in 2006 mainly because my connection kept on cutting out and then the promise of up to 8mb - when we were barely getting 2mb. After several weeks of phoning and trying to get through (incidentally after experimenting I found that 7am was the best time!!) I gave up a...more | Lily |
| 25-9-2007 | I have been a Plus Net customer for over 4 years and have found their service to be generally satisfactory. However what does annoy me greatly is the fact that they are advertising an "Up to 8MB" connection and only providing at the present time a connection which is capable of downloading...more | Disgruntled |
| 22-7-2007 | is that adsl is a rubbish service and does not work as bt new from the start and was supposed to work on only one wire and having a dacs on the line will cause it to drop out 4 5 times a day also having the old phone lines with the bell wire will drop the line out also check the exchange bandwidth l...more | llk |
| 16-5-2007 | If you are interested in what PlusNet is, please look at the following web page: http://www.ispreview.co.uk/talk/forumdisplay.php?f=61 | Mrs Qian |
| 13-5-2007 | Similar bad experiences. I was left for 2 months without internet service, which Plusnet restored only after I sent them a 14 days notice before I take legal action. According to the Supply of Goods and Services Act 1982, they are required as a supplier of a service to carry out their service with r...more | Another unhappy Plusnet customer |
| 13-2-2007 | moved house in sep 06 , requested a house well in time of the moving date and PlusNet said that the phone line would be connected on 22nd ( 2 days after moving) , fast forward to beginning of November , still no phone line - no internet , nothing but a very large mobile bill! , in the meantime thay ...more | Josie64 |
| 15-1-2007 | I have been a Plusnet customer for a couple of years - the service has always been excellent. Recently there havew been some email issues - I rang the customer service line (clearly stated on the website) at 5:30pm and after a couple of "press one for ..", the phone was answered in two ri...more | hmmm |
| 12-1-2007 | sue them for violating their own terms and conditions in the Small Claims Court! | Sueer |
| 19-12-2006 | My case is exactly similar to Mrs. Qian. My Broadband died last week and ever since I have desperately tried to reach plusnet support. it is next to impossible to reach them. Will not recommend anybody to join plusnet again...better pay more and be with BT ( if ADSL is the only option ) is the less...more | UnhappyPlusnetCustomer |
| 15-12-2006 | I need help with a problem with PluNet I have been with them for 16 months and for the 3rd time this year ALL of my emails have disappeared. I asked about terminating my contract when it happened in the summer but it seemed too complicated and they insisted I pay THEM money. After the 3rd occassio...more | anon |
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