Talk Talk problems - customer complaints and discussion
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Talk Talk Problems
After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk. I'm still experiencing the same problems and no one seems to be able to help!
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Here is yet another Talk Talk gripe for you. I don’t think for a minute that we are the only ones who are seriously disappointed with their poor customer service or have had trouble getting through to them in the first place.
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| 16-3-2010 | DON'T GIVE UP THE FIGHT against this appalling company. After 14 months, many letters, and numerous calls from debt collection agencies later they have finally credited the account with the money they said I owed and didn't! I sincerely hope that they go bankrupt and all the numpties I ha...more | Thank God I'm rid of TalkTalk |
| 16-3-2010 | Having problems with the landline and broad band. Have been complaining to the engineers who take take up so much time and then come up with an answer, our engineer will call you in next forty-eight hours. They leave amessage on your mobile"We have found no faults" So why the hell the lin...more | Ken |
| 15-3-2010 | I ordered mine on the 9th Jan 2010 the line was installed on the 26rh Jan and the latest broadband date is april 6th. they may talk talk the talk but they cant walk the walk. | Matt M |
| 15-3-2010 | 2 months on from joing talk talk I am still waiting for my Broadband! Calling customer services didn't help at all. Useless staff who can not read a screen and when you finally do get somewhere you are promised things which they fail to deliver on. If you thought BT was bad then you haven't...more | Dave O'Mac |
| 14-3-2010 | since they disconnected my phone 3 weeks ago very day I email them, 3 phone calls to them 1 back and they still cant be bothered to reconnect my phone they are really poor at customer relations | chris cogan |
| 13-3-2010 | The internet is only available when it is convenient to them, which means that at night I have difficulty connecting to the internet. The technical team cannot assist and I now know how to go through the same process and am prompting them after the internet failing so many times. I want to change...more | car |
| 13-3-2010 | Talktalk are very polite to you when you are asking to speak to a particular department, but when you get throught to that department they cant help, also it you have to wait in the queue to be answered it takes upto anhour. and there are no internet links that you could go on to save time. | kar |
| 13-3-2010 | I was promised free broadband if I took a new line with Talk Talk. Having paid for the installation I then received a call stating they couldn't provide free broadband after all for some reason that is beyond my understanding. I therefore told them that I was not willing to pay the extra and I ...more | RWS |
| 12-3-2010 | every time some one picks up the phone my internet goes down for at least a good half an hour | biggie-G |
| 12-3-2010 | TalkTalk have a new billing system that does not allow two online accounts at the same email address. They arbitrarily chose to deregister one of my two online accounts. It is impossible to reregister for online billing, as the account I wish to reregister under a newly created email address, acco...more | IanFBram |
| 12-3-2010 | on the 15th nov 09 I ordered phone and broadband through talk talk I was told once phone went in it would take 21 days max for my broadband to go in the phone line was in within days but 21 days later nothing no welcome pack no router nothing.
i phoned talk talk and they knew nothing about my broa...more | talk talk mug |
| 11-3-2010 | Talk Talk are awful!!!!!!
Tiscali have been my broadband provider for years - I never had any problems. Since Talk Talk have taken them over my connection has slowed right down to the point where I think I'll be looking for another provider. Their customer service is terrible too. | redfour |
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