Talk Talk problems - customer complaints and discussion
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Talk Talk Problems
After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk. I'm still experiencing the same problems and no one seems to be able to help!
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Here is yet another Talk Talk gripe for you. I don’t think for a minute that we are the only ones who are seriously disappointed with their poor customer service or have had trouble getting through to them in the first place.
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| 12-5-2008 | All I can say is that going with this company was a very bad decision, we tried numerous of times to seek help with our internet and online gaming and all's they could say was get a technician out ourselves, so as they could not provide the service they said they would we cancelled and went thro...more | Clare |
| 07-5-2008 | My daughter switched to Talk Talk (silly girl) to save money, connection was great no problem.The line went faulty oh dear! now been off for a month. Call centre haven't a clue last excuse was a tree needed cutting down---there is no tree line goes house to pole then U/G to exchange.I can see th...more | frustratedDad |
| 06-5-2008 | update from my comment 2/5/08 below. TT phoned me friday night, Warrington number (01925), very apologetic, they said I shouldn't have received the final demand and they would refund my £19.99. Still not happy with them. If you're with TT keep hold of all bills, invoices and statements,...more | john |
| 04-5-2008 | We have been with talktalk phone wise since the start but had BT lines and Wanadoo connection - never had any problems. Changed completely to talk talk and find that Email conns. are sluggish to say the least. As I told the tt person yesterday, it's like having a pm service, and am sure that all...more | warmtoes |
| 04-5-2008 | I've been with TT since July 07, I had originally had just the telephone with them and it was great, no problems, then I transferred the whole lot over to TT, broadband and line rental, since then I've had nothing but problems. I can hardly get a connection on my modem, I have phone TT 4 tim...more | Gael Evans |
| 02-5-2008 | After a final 3 months of appalling service from talktalk from November 06 to Feb. 07 I transferred my line rental from talktalk back to BT. Unknown to me this breached my contract and talktalk disconnected my broadband and tried to charge me a disconnection fee. I eventually got a fixed and final s...more | john |
| 29-4-2008 | My wife has just been on the phone for over an hour trying in vain to sort out our Broadband with Talk Talk. We have recently moved house, this was a stressful experience but believe me it was nothing compared to trying to move our Talk Talk service to the new address. This company are without any d...more | Tearing my hear out |
| 28-4-2008 | been with talk talk for 2 months now, vastly quicker, better AND cheaper than AOL my previous supplier. | mark webster |
| 26-4-2008 | When I started with One Tel many years ago they were quite efficient and competitively priced.
Since Talk Talk have taken over the business the standard of customer service has deteriorated significantly and their web page is virturally useless.
I have just tried to register for on line billing to...more | Kernow Komplainer |
| 18-4-2008 | Thankyou line engineer, you sound like a customer I could talk properly with oer the phone. Half of these people sound like 6 year olds on the phone. Sadly I'm leaving soon as I'm moving to my partners house in Ireland. Thank god I'll be free from these snotty , rude, pig ingnorant, arro...more | TT Work |
| 18-4-2008 | Charles Dunstan is Captain of a shoddy ship. He is not man enough to admit his business is build on reps froging peoples details. I was victim of a fraud by one Talk Talk rep. I want nothing to do with this band of rogues | Mr Angry |
| 18-4-2008 | Telephone is OK. Broadband is awful, unreliable. Connection drops all the time, to be exact once every minute!!!!
I wish I had stayed with BT too. ;-( | Bagheri |
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