Waiting for Sky HD TV - endless problems
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Sky HD TV
Disaster struck - none of my SKY package was operational at all - SKY Sports, Premiership Plus etc. and all that during a Test match and with the first day of the new football season imminent.
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I registered with Sky for upgrade to HD and bought a new TV several weeks prior to the World Cup. My gripe is the frustration of the processes in place to address customer problems and the appalling quality of technical support.
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| 02-5-2008 | I am currently in the middle of EXACTLY the same problems with Sky and am sick of being fobbed off with stories of the customer services people emailing their IT department to fix the database for my account because it is a system problem!
I am checking out alternatives to Sky. | Mark Grosvenor |
| 21-3-2008 | The buzzing noise is normal operationof the box. Think of a computer - the only time it is quiet is when it's unplugged at the mains. The sky+ and HD boxes contain hard disk drives and fans. Both of which make noise. There IS no way to resolve this. I have a sky+ box in my bedroom and I switch i...more | Diamond |
| 28-2-2008 | I used to work for an agency called RHL who outsourced to Sky. Bassically your problems arent uncommon. I worked there for 8 months, 8 months of Hell! I worked 13 hours shifts in a freezing cold building with no windows, computers older than me with only an hours break all day and for all for about ...more | ICM |
| 04-2-2008 | Having recently purchased a Sky HD box and 5 Boxes later still having to put up the Chinese water torture of continuose buzzing despite a number of telephone calls to Sky I have repetedly been told it is because of the download of information to my box. Can anyone please tell me if they are sufferin...more | bfrance @ btinternet.com |
| 10-10-2007 | Well, I have just had my sky HD box replaced beause I had numerous problems with the first one. That's on top of all the problems I've experienced with other sky boxes over the years!
Twice I lost all programmes that I had recorded, the play-back used to freeze, the remote wasn't bein...more | Ranting Ricky. |
| 07-8-2007 | I ordered my HD box on the 18th July. (£199-self install). All they had to do was send the new box by courier. How hard can it be? It’s almost three weeks later and still no HD box.
My account with Sky below…
It would seem I was a bit premature by phoning them as early as the 25...more | WeeRapscallion |
| 25-7-2007 | I ordered a Sky HD box over 2 weeks ago for self-install on the special deal of £199. They took my money on the day it was ordered and I'm still waiting for it to arrive. Sky cannot tell me where it is or when I can expect delivery. They told me to phone back in 5 days and if it hasn'...more | jock |
| 17-7-2007 | sky havent went into liqudaiton the person who said they have are stupid | dan |
| 16-7-2007 | As a sky engineer I would never want to stay in a customers house for upto 4 hours waiting for the card to be repaired to the box, if you have more than one box in your house hold then its possible that the cards were not in there correct box. This problem also happens when there are system problems...more | Engineer |
| 26-5-2007 | This is the one time on this forum that I agree with you, as a TL for Sky, I must say, your problem, should never have occurred and most certainly if it did should have been resoved in a matter hours at the most!
These things are what we need to look at, and as I have a meeting next week, I will be...more | D |
| 24-5-2007 | I Left sky this year due to a very poor service and went to virgin, I got a free HD box , ok they only have 1 HD channel at the moment but it is true HD, and no sky one, so what.
I called sky and informed them I did not want any sky service from that date, they offered me a free sky+ box to stay, c...more | kev |
| 15-5-2007 | Oh god the nerve of them!!! I orderd Sky HD in November 2006, I then found out that we live in a conservation area and would need planning permission. Well I thought that was too much hassle so I cancled the box and requested a refund of £299. I made the first call on the 27.01.07 and have up...more | Tinamaessig |
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