Automatic telephone answering
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Fed up with the droning music
My gripe is with automated telephone services that send you around in circles pressing this number or that number; you end up being put on hold listening to some droning music.
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When you ring up the bank or some other service these days, you get the run around through a dozen automated telephone services just to talk to someone that is probably only sat down the road.
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| 04-12-2007 | Yep! Entirely agree! I'm a business customer who is trying to sort something out with my bank (HSBC) but as you say, you get forced to listne to pointless drivel for ten minutes pressing random buttons until you get through to a human being, who then has to divert me yet again!
If I could jus...more | Nick |
| 26-9-2007 | Does any one know the website thats tells you what digits to press to get through to a human, there is one, I can't find it. If you find it please email me bythepowerofra@googlemail.com ta x x | Paddy |
| 25-4-2007 | The main thing wrong with automated telephone services is the telephone itself. As a piece of technology the human interface that it uses: push buttons, a mouth piece and an ear phone all simply tells me that the technology of the telephone is 50 years or more out of date.
Why do we have to use a...more | Get up-to-date |
| 25-4-2007 | Before calling any so-called helpline with an expensive 0870 or 0845 number I suggest that a cheaper or perhaps even free number is obtained from the useful website www.saynoto0870.com | Bill |
| 24-4-2007 | I've been trying to contact a company called Coopers of Stortford concerning some faulty good that my mother received. It is impossible to speak to a human being as every single number takes you through to a different automated voice. I tried their web site but, again, no way of getting in tou...more | Jamo49 |
| 13-4-2007 | I have just spent 13 minutes on the telephone to Lloyds Bank TSB (8 of those in a queue), however, after speaking to the agent & him contacting my local branch I got "cut off". I feel that as the query was in regard to bank charges he did not really want to know-if he was concerned he ...more | mollie |
| 05-11-2006 | S, I think you'll find that most ISP's Technical Assistance is by no means Technical and very little Assitance reading mainly from a checklist of faults and remedies.Very little Technical no-how is employed as that would cost these people money.
I am having all sorts of problems with AOL ...more | Bob |
| 04-11-2006 | I am so frustrated with Sky, it's a good job they are based in Scotland because if they were local I would have been down there Main Office in a flash. I spent 1hr 20m just to get through to customer care who then put me through to tech faults and I was kept another 30 min with that annoying tru...more | John G |
| 01-9-2006 | Isn't there an investment in these companies leaving you hanging on as long as possible at so-many-pence-per-minute? Perhaps a few complaints to Ofcom might bring 'em into line. | Celia Molestrangler |
| 28-8-2006 | Willy,
15 - 20 Minutes??
I'd love to swap places with you..
I am an IT consultant and frquently have to contact end user's Internet Service Providers (ISP's) to try and troubleshoot a fault with the client's internet connection or e-mail.
All the "leading brands"...more | S |
| 22-8-2006 | BRITISH GAS are the worst in my opinion.You press all the relevant buttons,THEN have to listen to bloody music for 15/20 minutes.
Bring back HUMANS. | Willy |
| 17-8-2006 | Apologies for including Scotland as the majority are quite understandable just that the people I end up talking to have such a broad Glaswegan accent as did my brother in law, that I find it difficult as a southerner to understand.I expect my accent is difficult for some in other parts of Britain.
...more | Bob |
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