Poor customer service, broadband nightmare
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Sky Broadcasting customer service
Had a bit of a nightmare with customer service at Sky Broadcasting. I got transferred from agent to agent and I found them difficult to understand. Not a pleasant experience at all really.
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I decided to get Sky Plus and was told that it would cost £42.00 per month with the basic package. However, I had problems with my broadband and a bad experience with their customer service department.
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| 27-5-2008 | Hi I've got a similar problem. I took out sky basic with phone and free broadband offer from Phones 4 you, we checked the address while in the shop for broadband connectivity which was ok I upgraded the order toinclude wireless altogether for £20 per month. They came and connected the skyb...more | Kevin Jenkins |
| 17-5-2008 | sky broadband simply in one word are crap.............I pay to have a speed of up to 8mb per/sec but it never reaches even up to 2mb per/sec. when I finally got through to an engineer he replied that because of where I live the max would only be 5mb per/sec and that it increase any speed I would hav...more | Hawkeye |
| 27-3-2008 | Sky are undoubtedly the worst company in the UK. Their technology is great but the lack of customer service will take it's toll on you if you ever have anything go wrong with your equipment.
Over the easter weekend my satellite dish had moved due to bad weather, which meant that I could no lo...more | Darren Malcolm |
| 29-2-2008 | zzzzz your internet from sky would never reach what you think is 8mbps because that is megabits per second, so you would get around 1 megabyte per second instead... which by the sound of it is what you were getting!! :P | meh. |
| 21-2-2008 | sky broadband simply sucks.............mine one was supposed to have a speed of 8mb per/sec but it never reaches even up to 1mb per/sec. | zzzzz |
| 26-1-2008 | We had Sky Broadband set up about a month ago along with Sky TV.
We had it a week and couldn't get any connection let alone e-mails so we rang Sky whereupon they told us that we were on a connection package and it would take up to 10 days to increase up to its proper connection (news to us)!
W...more | Troz |
| 27-12-2007 | Sky Broadband has been my worst nightmare. Customer service is rubbish along with Technical Support. I have made 56 calls to customer service in less than three months. I dont get connection at all or it keeps dropping off line.
I pay full insurance to have the problems resolved but they refuse t...more | maria |
| 23-12-2007 | Sky broadband is for home use only, not work. I am supprised sky even let you get the broadband | richard |
| 21-12-2007 | I have had nothing but trouble since the changeover , it worked for a short while but now it will not connect.it keeps saying that I must enter a valid user name,I have double AND treble checked and the name is correct. I have rung 08702 404040 several time but it refuses to anser to button threee...more | turton |
| 14-11-2007 | Here is my last letter to sky to which I recieved no reply,
I am writing to inform you of my situation in regards to my sky products
and services. I signed for television and free broadband for one year in September,
While I am receiving television channels you seem unable to deliver said broad...more | Mal |
| 23-10-2007 | I have just switched back to cable (and Virgin media after previously being with ntl) after just one month with Sky. And although I apparently will have to pay Sky £15/month until August 2008 because of contractual obligations I deemed it necessary. Sky's TV and telephone services were fi...more | Peter C. |
| 17-10-2007 | Whatever you do don't use Orange Broadband either - they are just as hand knawingly dreadful. | Big Sigh |
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