Travel information from National Rail Enquiries
|
|
|
Poor information
I've only used this service a couple of times before and previously thought they were quite useful. I guess you have to double check the information you receive because they don't know all about ALL train times and routes.
|
I called National Rail Enquiries to check there were no problems as I was going up to London to see a concert.. I knew the route I was taking, so why on earth did the operator insist that I take a detour?
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
|
|
| Posted |
Comment |
Visitor |
| 09-4-2008 | I work for NRE (National Rail Enquires), and the information we give is the information that we are supplied by the Train Operating Companies (or TOCs). If the information is inccorrect then take it up with the TOcs themselves and don't asume that it is the advisors fault, we are normaly quite b...more | NRE STAFF |
| 05-3-2008 | I needed to call National Rail Enquiries as I had a query about my journey. I was prepared to have to wait in a queue and then eventually be connected to a call centre in some faraway country. On the contrary the phone was answered immediately. I spoke to a very nice lady who took time to look up th...more | Brenda Young |
| 09-9-2007 | As a rail worker myself, I advise people never to consult NRE. Time and time again I've been presented by confused passengers nonsense times for departures, arrivals and destinations. I estimate that 75% of the information they manage to provide is wrong. | Ricardo |
| 06-1-2007 | I have had one exprience with National rail enquiries which was not the best. I needed to travel to London from York, then get a train from Waterloo or Clapham to take me on to Portsmouth.All I needed was the times) The person I was unfortunate enough to get was from an Indian call centre who obviou...more | Bike rider (motorbike) |
| 26-10-2006 | I have used National Rail Enquiries for years now, and every time the advisors have been more than helpfull. Anyone who cant get information form this service is more than useless themselves. | Dave |
| 21-8-2006 | I've stopped using National Rail enquiries, they're absolutely useless and Rail Journey planner thing isn't much better | rail traveler |
| 29-6-2006 | I've used National Rail Enquiries in the past. They're less than useless. The Rail Journey planner is much better in my opinion. | Rail Traveller |
| 06-4-2006 | I agree with this. National rail enquiries are really bad. I was travelling to Newcastle and was put on hold for the best part of half an hour. Its the one and only time I have used them, can't say that I am ever likely to use them in future. | Jon |
>> next >>
|
