Sky Digital, problems cancelling
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Poor customer service
I have been left with a definite feeling that Sky is ill equipped to deal with volumes of calls from customers and that the customer service staff I spoke to were of very low competence levels.
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This is compelling gripe from a subscriber to Sky’s digital entertainment services. When attempting to cancel his subscription, this customer was met by delays and an extremely poor customer service experience.
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Comment |
Visitor |
| 24-7-2008 | 16th July 2008
Dear Sirs,
I refer to my letters dated 11th April and 6th June to which I have received no response.
Unless I hear from you within 7 days I will issue proceedings to recover my money.
Yours faithfully, | L Archer |
| 24-7-2008 | Letter 2:
28th June 2008
Dear Sirs,
I refer to my first letter dated 11th April (copy enclosed). I have called several times and customer services confirmed that it had been received but could answer why it had not been responded to. I was promised several call backs but they never came.
...more | L Archer |
| 24-7-2008 | Sky owe me approx £1300 made up of charges for a box or boxes I never had and telephone connection violations. They have admitted all the charges over the phone but were unable to action a refund due the the large sums involved. They told me to write in - please find below copies of 3 letters s...more | L Archer |
| 21-7-2008 | I had a very similar experience just two days ago. Having read on an internet site that by threatening to cancel my contract I might be able to get a Sky+ box for £50, I phoned Sky, used the touch pad, had to submit my bio to agent #1, had to submit my bio again to agent #2 and finally had to ...more | teb |
| 17-7-2008 | Sky customer services is a joke. The tried to take £38.58 from me 15 months after I had cancelled my subscription and they owed me £166.10 for services I did not order and they have no contract or tape to prove I did, but still did not pay. Try e mailing james.murdofch@skybsb.com direct. T...more | Mike |
| 14-7-2008 | Well, we were in the process of finding out how to write to the CEO or someone in authority at Sky today, in the hope that he would resolve our problem - and then we found this website and realised that we are one case of many and that we would probably be wasting our time and energies.
To cut a lo...more | julie and chris |
| 13-7-2008 | I have wasted over one hour trying to get any answer from sky | mark |
| 04-7-2008 | Well the fax line has still been 'engaged'. Fortunately I had the installation note in the post and there was a different phone number (08705959595 shortly to be changed though) and after finding out the cancellations dept was not there until 08.30 I channeled my thoughts and energies for th...more | A nonny mouse |
| 03-7-2008 | I signed up and then a day later decided that (for various reasons) didn't want the installation to go ahead. I spent 40 minutes on the phone last night....got cut off/systems down/ department you want has gone home.
This morning I've emailed a letter to 2 address within sky and tried to fa...more | A nonny mouse |
| 01-7-2008 | Contacted SKY on 22 june to cancell my account, kept on phone for over half an hour by a handler who did not understand the meaning of " CANCELL MY ACCOUNT ".very, very anoying .Eventually I thought he had cancelled untill I contacted SKY again 25th june - because he had only cancelled sp...more | shrek |
| 28-6-2008 | just tried to get sky+ installed what a waste of time that was. sat about waiting for the call to arrange a time that would suit me. 2 calls to sky later i'm still waiting. the engineer then out of the blue arrives at the house at 5pm,and talks his way out of doing the job(one problem after ano...more | markie |
| 27-6-2008 | I bought a sky pay once from Currys in February 2008.This was a Sky box + installation for £75. It came with a free 4 month Sky subscription to Sky but if I did not cancel it on the 21st May I would have my credit card debited every month afterwards for £19.00. I cancelled on the 16th May...more | stevepick |
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