The Weekly Gripe

No broadband in our village, BT and Tiscali wont cooperate?

Difficulties getting broadband

Availability checker problems

We're still having trouble getting broadband in our village and Tiscali and BT wont work together to resolve the problem. Has anyone else had to deal with this kind of problem before?



I have been trying to sign up for broadband since last October. After much pressure BT put 50 new lines into our village, however because the availability checker still says we can't get broadband.

Add your comments to this discussion

Please be sure to read the article before joining this moderated forum. No user registration is required to post comments.



Posted Comment Visitor
15-4-2008We have been 'negotiating' with Talk Talk for over two years. it took them 12 months to tell us there was DACS on the line and now we are being told that the free broadband we originally bought all those months ago is not available in our area and we should talk to their sales team to sign u...moreAndy s
17-2-2008www.kijoma.net - alternative broadband solutions for people in your situationkijoma
11-12-2007I have been mucked around for 6 mths by talk talk, there is a dacs on the line,BT wont remove it and wont talk to me about it.Talk Talk say would you like to cancel your order?I dont know what the solution is.Iggy Devon
16-11-2007To comment from BTengineer. You are obviously not a bt engineer as you talk absolute rubbish and know nothing about dacs etc.realbtengineer
16-11-2007I spent 6 weeks waiting for BT to activate my broadband. Every week I'd call, be assured there was no problem, it would activate in 5 days, etc, then their "system" would cancel the order. Finally they admitted that they didn't want to convert the TPON line because it was too expen...moreGerry
22-7-2007the bottom line is that adsl is a rubbish service and does not work as bt new from the start and was supposed to work on only one wire and having a dacs on the line will cause it to drop out 4 5 times a day also having the old phone lines with the bell wire will drop the line out also check the exch...morebt engineer
07-6-2007UK online is the worst broadband company ever. I hope that anyone who reads this spreads the word. Here is the short version of what happened: In August this year I moved house and asked for my broadband to be moved to the new place. This took TWO months! During this time no one could give us a de...moreAnt
07-6-2007Know how you feel was on sky broadband and then moved house. BT kept rejecting my order saying the line was incompatable so after six weeks of fighting with sky I call BT who say no problem you can have broadband installed in 5 days time, find a neighbour has similar issues, turns out lines were fib...morewendy
20-11-2006If BT wont' release your DACS line , have a look around the satellite broadband companies. Expats have this problem all the time in Spain and Portugal. In Eastern Algarve we couldnt' get a phone line at our rural holiday villa because PT wouldnt' do anything. They even tried to sell us t...moreJanet
20-11-2006About two years ago, Ben Verwaayen (BT Chairman) was interviewed by BBC's Breakfast programme. I could not believe the arrogance of the man when he made statements implying that BT were supporting the UK's progress towards high-speed internet access for all. This is a terminological inexa...moreGuy
11-11-2006I think we who have a high level of dissatisfaction with the service we are getting from our various Internet Providers,should get together and put a file of complaints before Watchdog or the Office of Fair Trading.Only then will these people take some notice of what is said instead of burying their...moreBob
25-10-2006I have had reliable broadband for 2 years at 8k from the exchange. An intermittent SYNCH problem developed in August whereby an engineer visited and advised that I was too far away. Although the problem resolved itself completely the following day, after another 20 days of perfect signal BT Wholesa...moreRob



<< prev <<     >> next >>