Problems returning products, HP Online
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HP Digital Camera
Everybody makes mistakes when ordering a product from time to time so how does your online retailer of choice size up when it comes to returns? Have you ever shopped with HP and had provlems with returns.
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went on to the HP online store to buy an HP digital camera case as a Christmas present for my daughter. I discovered I had the wrong one, but have had problems trying to return the product and get the correct one.
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| 08-4-2008 | Four weeks ago the HP technical dept agreed that my HP MEDIA SMART SERVER had developed a fault and needed to be replaced. I was told I would be contacted to arrange a pickup but I heard nothing so I decided to be proactive.
Over the last 2 days I have spent nearly 4 hours on the phone (at 8p per...more | Anthony Hill |
| 01-2-2008 | By the way, if anyone is interested, the phone number for the UK repair centre is 01925 260060 | jon lowther |
| 01-2-2008 | I bought a high end laptop from hp last feb27th. Everything was ok till sept and it started freezing. Sent it back to hp and they repaired it in a week and a bit, well within their 10 working day policy. 10 days before xmas 2007 it started doing the same thing, same fault. Sent it back again, all th...more | jon lowther |
| 04-1-2008 | I bought a digital R727 camera. It locked up after 16 months. Trying to find a local diagnostic/repair centre is harder than trying to find Bin Laden. I spoke to a clown who after asking me every detail (in broken english) then put me on hold and after 4 minutes transferred me to a technician . Well...more | frog |
| 21-12-2007 | I bought a Deskjet 6980 about a year ago which HP claims will print 5,000 prints a month for 12 months - so 60k in a year. Mine has been used very little (as I have another printer for b/w) & has broken mechanically after about 60 (that's right - sixty) pages have been printed and HP now re...more | Stavers |
| 29-10-2007 | OK I spent £800 on a new laptop webcam didnt work properly from day one its been back 3 times for repair now and yes they are pretty grim to deal with, will pass you from one dept to the other to India and back again goes on for hours at times. Many companies like this are equally bad customer...more | Jim |
| 03-10-2007 | I stupidly placed an order with HP France for Ink cartridges. They did not arrive. I tried to contact their service department which did not answer for the first (I've forgotten how many times) and the line cut off. Eventually I did get through to someone who was about as helpful and court...more | Grelco |
| 09-8-2007 | The worst is that you try and order from HP and it doesn't accept the order, speak to each of the morons, get transfered 5 times.
I think I will stick with Dell | Aiden |
| 04-7-2007 | Ask yourself an honest question (or a few), what's fair? Would you deal with anyone who is angry or agitated? Probably not! In fact, most people would probably do one of two things - fight or flight, it's in all our nature.
So, when it comes to making complaints against or about each ot...more | WHO CARES WINS |
| 30-6-2007 | Bought HP laptop. Design flaw makes keyboard imprint onto screen. Has been to repair department 3 times now. HP will not refund. Very angry! In one of the companies I work for I know the IT Coordinator very well. When he heard my tale and review my details (he and I are buds (buddies)), he dec...more | IHateHP |
| 10-4-2007 | In general, for things bought at retail premises, if a product is not faulty the retailer has no obligation to refund you because you changed your mind, or you bought the wrong one. Some retailers will change things if they are returned "as new" and "unopened".
However, things...more | Arno |
| 14-2-2007 | I purchased a HP scanner and printer on the advise from the HP presales dept in India. Once home found it was compleatly wrong for our needs. Having installed it onto a HP computer I had to uninstall them and return them to the store PC Business World who after a lot of chat and as a "goodwill ...more | lynn |
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