Rail tickets and problems with theTrainline.com
|
|
|
The wrong tickets
It's supposed to be dead easy to buy your rail tickets online with the trainline web site, but I came unstuck and ended up with the wrong tickets. Has anyone else ever experienced this problem?
|
I recently tried to book a 1st class train ticket from Bristol to London on thetrainline.com and I had real problems when they didn't send me the correct tickets. I was also frustrated by their unhelpful customer service department.
Please be sure to read the article
before joining this moderated forum. No user registration is required to post comments.
|
|
| Posted |
Comment |
Visitor |
| 29-4-2008 | Yes they sold me the wrong ticket afer 4 call sold me the right one then still waiting for a refund after 4 calls and a letter and 3 months - its crazy! | SiMON |
| 27-4-2008 | SAME THING EXACTLY HAPPENED TO ME - FUMING!!! I am completely stuck, am owed £32.50 from thetrainline.com. Tried buying tickets, visa verification denied (my online account name and card name were slightly different - took about 4 different people before anyone could tell me this)...money came ...more | Miss_rufus_66 |
| 17-4-2008 | advice is that it's your bank that set aside the funds for two to three weeks sometimes - what do you think your bank does with it in the meantime? | duffman |
| 10-4-2008 | I have had exactly the same problem. They have tried to charge my card 3 times when each time I tried to order the online system told me my card had been declined. I now have £60 pending from my account that I cannot touch because the have authorised the payment. Speaking to their foreign staff...more | Linz_ms |
| 16-3-2008 | thetrainline are chod. they have a persistent security problem when processing online credit card details. when you phone them, their staff are impossibly difficult to understand, and even make ryanair look like they are world masters at customer service. TheTrainline.com - avoid. | http://globus-blogus.blogspot.com |
| 16-3-2008 | All my fault for not scrutinizing the terms and conditions clossely! I bought cheap rail tickets (£124 in total) to link into a package holiday and took out the insurance that the Trainline offered. The package company went bust and the holiday was lost. I have discovered that the rail tickets ...more | Chemic |
| 13-3-2008 | Dreadful website! Spent three hours today trying to book tickets on line and via their call centre only to be constantly told that my credit card is declined even though it is a corporate card with several thousand pounds of credit on it. They cant or wont do anything about it. Where do I buy tra...more | David, Birmingham |
| 13-3-2008 | I am having terrible problems today (ironically 13th march!) trying to book tickets to and from London for 20 May. The booking stuck after inputting my payment details. I phoned the help line to be told to wait 30 mins then check in my account to see if the booking was registered then if not, to reb...more | ALix, Leeds |
| 12-3-2008 | think you'll fine it was probably your error and the trainline are only depending themselves as you were using a self-booking site, how can you be so definite, assume you got a confirmation of the First Apex journey? | stevie |
| 11-3-2008 | Got head office's number from station staff. Probably won't get you anywhere but I think they deserve to be reminded how crap their offline and online service is.
0203 128 2000
Viva la revolution | Comrade Markov |
| 10-3-2008 | Am so angry with thetrainline.com.
When are they going to move your callcentres back to the UK? I have just spend a fruitless 40 minutes on the phone to a nice enough woman in one of their call centres in India, who spoke wonderful English but just not to the standard needed to talk about, somet...more | Ellie |
| 05-3-2008 | customer service of the trainline.com are hopeless, call centre based in India, and the staff are very unhelpful and rude, one woman even hang up the phone on me. will never use them again. | peter zhai |
<< prev <<
>> next >>
|
