That India call centre fiasco
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Fed up with Indian call centre
I rang up their help desk expecting to speak to Paul or Patty, and ended up speaking to Pradip. Couldn't understand a word that he said. Why is it cheaper to outsource to India then?
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Calling customer services or a help desk these days seems to be getting increasingly frustrating. It used to be the case that it was just a real pain because you were transferred from pillar to post.
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| 12-3-2010 | I agree with Ethan. Proper training should be done for better result. | Philam Osi |
| 23-2-2010 | Yeah it happens, but we cannot blame the people who are answering our calls, I think if the companies want to outsource their work to any other company located overseas they should also provide them the training so that they must be aware about our culture and the accent we speak. | Ethan |
| 26-11-2009 | Dear Simon,
I sympathise as I have had exactly this kind of behaviour from Capital One. Even on the occasions you phone THEM, you get precisely nowhere. It's obvious that their call centre is based somewhere in Asia. Before people post criticisms about 'racism' etc....more | Bukowski |
| 12-11-2009 | Dear Sir
I have had 4 calls today from Sky. All from a male with an Indian "Call centre" accent.
The 1st a sales call this morning, I said no thank you, please don't call.
The 2nd this afternoon about 16:00, My wife took it and repeated what I said, said we were on TPS and no...more | Simon |
| 05-11-2009 | Bukowski - thanks for that reply...gave me a laugh. I'm so glad it's not just me. I'm normally such a polite, boring old sod but everyone's got their limits.... | Fedupinwales |
| 31-10-2009 | Fedupinwales,
Don't blame you. Every company seems to c***p on about 'customer service' these days but doesn't actually deliver it. Recently I got so frustrated at the lack of anything being done I told the person to F*** off and I too put the phone down. I...more | Bukowski |
| 31-10-2009 | Just tried to sort out a problem with my credit card. The call went to India and I had so much difficulty understanding the lady on the phone. She kept asking different security questions (4 in all) and I'm not sure I want someone in another country knowing all this stuff. I was changing a p...more | Fedupinwales |
| 22-10-2009 | ORANGE PAY AS YOU GO - CUSTOMER SERVICE = PATHETIC SERVICE
I have spoken to 17 different people in 7 days. 4 of them were called George, 2 Mary's, 2 Mark's..etc etc and when I asked to speak to 1 of them I was told that there are 30 of them based in the office....C'mon!! ...BUT WH...more | Bryan, but real name SINBAD |
| 06-10-2009 | Hallooo Britann! Bangaloorrrre here. 4pm localtime. That's coming up to elevenses for you!
We looove U Britannic people, velly much. You give us sooooo many jobs. Cpme playyyyyy cricket with us on the villlllaaage greeeeen.
We love soooooo muccchhhh outsourcingggg!, but ourrrrr fellowwwww...more | The Hydera Baddies |
| 05-10-2009 | Quite a few hospitals NHS Trusts in the UK are now outsourcing their accounts payable to India. delaying payment time even more | nearly jobless |
| 02-10-2009 | Even today I ended up talking to a pakistani on the phone at a call center, It was like little brittain, what you say? what you say? what you say?, and I like to pride myself by not being racial at all, but are these companys doing this deliberately? all the unemployment we have got as well. | Gainsborough lad. |
| 02-10-2009 | I'm sorry I read this and had to reply...
@anti-frustrated, the pakistani accent is one of the most undesirable and annoying accents I can think of.
If I ever call a company and that accent comes on the phone I usually give a big sigh and hangup... I would rather wait another 30 mins on ...more | Rebecca |
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